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Milford

    Bilingual Partner Service Desk Associate - Milford, United States - Tata Consultancy Services

    Tata Consultancy Services
    Tata Consultancy Services Milford, United States

    4 days ago

    Tata Consultancy Services background
    Upper Management / Consulting
    Description

    The Bilingual Partner Service Desk Associate manages media content through specific workflow-based Operations along with monitoring & reconciling QA Content. Candidates interested in applying should possess excellent written and verbal communication skills, be comfortable taking ownership of tasks and have experience tracking and reporting issues.

    Department Hours: 8am EST – 1am EST

    Pay Range: $17/hr - $23/hr depending on experience

    Fluent in Portuguese required

    Principal Duties:

    • Escalate and communicate issues on time and handle escalated issues and work closely with cross-functional teams and vendors/providers to resolve network/video issues
    • Work on all reconciling and monitoring workflows within the specific turn around time and with excellent quality
    • Investigate and provide resolution for cases/tickets concerning assets
    • Involved in testing of new tools and dashboards
    • Active awareness of multiple simultaneous case tickets with meticulous attention to detail
    • Ability to provide insights, RCA's(root cause analysis) and suggestions based on observations from the end customers and their experience

    Requirements:

    • High School Graduate (Associates Degree preferred)
    • 2+ years of professional experience (education will be considered in lieu of experience)
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