Bilingual Partner Service Desk Associate - Milford, United States - Tata Consultancy Services

Description

The Bilingual Partner Service Desk Associate manages media content through specific workflow-based Operations along with monitoring & reconciling QA Content. Candidates interested in applying should possess excellent written and verbal communication skills, be comfortable taking ownership of tasks and have experience tracking and reporting issues.

Department Hours: 8am EST 1am EST

Pay Range: $17/hr - $23/hr depending on experience

Fluent in Portuguese required

Principal Duties:

• Escalate and communicate issues on time and handle escalated issues and work closely with cross-functional teams and vendors/providers to resolve network/video issues
• Work on all reconciling and monitoring workflows within the specific turn around time and with excellent quality
• Investigate and provide resolution for cases/tickets concerning assets
• Involved in testing of new tools and dashboards
• Active awareness of multiple simultaneous case tickets with meticulous attention to detail
• Ability to provide insights, RCAs(root cause analysis) and suggestions based on observations from the end customers and their experience

Requirements:

• High School Graduate (Associates Degree preferred)
• 2+ years of professional experience (education will be considered in lieu of experience)