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Watsonville

    Medical Receptionist - Watsonville, United States - Doctors on Duty

    Doctors on Duty
    Doctors on Duty Watsonville, United States

    2 weeks ago

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    Description

    Job Description

    Job DescriptionSUMMARY

    Under the direct supervision of the Clinic Manager, answer multi-line phone system, take messages using clinic's Electronic Medical Record, register and schedule patients, collect copayments and follow office payment policies, check-out patients and schedule follow up visits, and perform various other clerical duties.

    CONDITION OF EMPLOYMENT:

    Due to the state mandate for Healthcare Workers, we will require you to prove that you have received the COVID-19 vaccine or have a valid religious or medical reason not to be vaccinated.

    ESSENTIAL DUTIES AND RESPONSIBILITIES

    • Answer phones quickly (by the second ring) and courteously, using approved telephone techniques and etiquette.
    • Determine the nature of the call and direct caller to appropriate department and/or take message using correct grammar by typing into the patient's electronic medical record (EMR) and route to the physician or nurse.
    • Register patients by obtaining patient demographics and other information, schedule appointments by following physician preferences using the EMR. Explain insurance contracts and payment policies to patients.
    • Greet and check-in patients, using the physician EMR. Obtain patient demographic and insurance information, and enter into the physician practice EMR. Verify demographic information for all patients.
    • Assist medical and clinic staff with triaging patients and expedite rooming patients in exam rooms and treatment areas.
    • Collect patient co-pays, deductibles, and payments for services, strictly following the practice's payment policies.
    • Filing/Scanning. Perform clerical duties (e.g., photocopying, scanning, typing, forms, mailing, faxing, etc.)
    • Perform patient "call backs" as requested by Manager, Supervisor and/or Physician. Reminder calls to patients regarding follow up office visits and scheduled appointments.


    EDUCATION and/or EXPERIENCE
    • High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
    • This person must be bilingual, fluent in English and Spanish.
    • Must demonstrate receptionist experience or ability to manage incoming phones for small to medium sized business.
    • Basic computer skills are required; must be able to use a computer-based e-mail system and Electronic Medical Record (EMR).
    • Experience with computer word processing (MS Word) and spreadsheet (MS Excel) preferred.


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