- Assists MDVIP members/physicians and staff by responding to inquiries and concerns through telephone, e-mail, and written correspondence. Researches and resolves member issues and develops appropriate solutions.
- Assists with structured outbound calling campaigns, supporting our affiliated practices and member retention efforts.
- Processes new member applications, invoices, receipts, cancellations and reinstatements, and other administrative tasks. Accurately documents all phone calls and activities in the members record.
- Provides information to Members and Doctors offices to assist with reimbursement inquiries.
- Assists members/physicians with MDVIP general website and App support.
- Must possess strong communication skills and be articulate and concise. Speaks clearly, using appropriate grammar and word choice.
- Displays professional telephone etiquette and ability to use advanced phone systems. While not required, foreign language fluency may be considered a plus.
- Ability to establish priorities, work independently, and manage objectives with little supervision.
- Types with speed and accuracy, proficiency with Microsoft Office Suite and knowledge of modern office procedures.
- Prior experience with various call center solutions a plus.
-
Customer Service Representative
1 week ago
Twister Gymnastics/American Twisters Boca Raton, United StatesTwister Gymnastics has two locations in sunny South Florida, American Twisters in Coconut Creek and Twister Gymnastics in Boca Raton. · Do you have a friendly, outgoing personality? Do you enjoy solving problems and delivering solutions? Are you committed to providing the best po ...
-
Guest Service Representative
5 days ago
Fairfield Inn Deerfield Beach Deerfield Beach, United StatesNo matter whether a guest arrives weary from their travels or excited for a vacation, you know what to do to make them feel at home. They will appreciate the pristine lobby, your warm welcome, and your efficiency in getting them checked in and pointed in the right direction. When ...
-
Customer Service Representative
2 days ago
Air Master Windows & Doors Deerfield Beach, United States**Responsibilities & Duties**: · - Generate and process sales orders, quotes, services or other business requested information. · - Acknowledging and resolving customer complaints. · - Documentation of customer activities, progress, and service issues. · - Investigating and follo ...
-
Holistic Financial Services Representative
4 days ago
New Way Consulting Corp. Boca Raton, United States**Job Type**: Part-time · Pay: $32, $75,505.00 per year · Expected hours: per week · Compensation package: · - Bonus opportunities · - Commission pay · Weekly schedule: · - Choose your own hours · Work setting: · - Hybrid work · Application Question(s): · - Ability to pass a back ...
-
Holistic Financial Services Representative
1 week ago
New Way Consulting Corp. Boca Raton, United States**Job Type**: Part-time · Pay: $32, $75,505.00 per year · Expected hours: per week · Compensation package: · - Commission pay · Weekly schedule: · - Choose your own hours · Work setting: · - Hybrid work · Ability to Commute: · - Boca Raton, FL (required) · Work Location: Hybrid r ...
-
Customer Service Representative/call
1 week ago
Family First Insurance Advisors Deerfield Beach, United StatesWe are looking for a detail-oriented service representative. You will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. · The target is to ensure excellent service standards ...
-
Petlover Central Boca Raton, United States**Petlover Central is** **l**ooking for an amazing Guest Relations Front Desk SUPERSTAR to join our team.** · Energetic animal lovers, who love creating memorable customer experiences for guests visiting our Boca Raton dog boarding, daycare, and grooming center. · We love team pl ...
-
Customer Service Representative
5 days ago
Florida One Insurance Pompano Beach, United StatesWe are looking for a customer-oriented service representative. A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSR ...
-
Customer Service Representative
2 days ago
Broward County Board of County Commissioners Pompano Beach, United States**REQUIREMENTS AND PREFERENCES**: · - ANNOUNCEMENT IS OPEN UNTIL A SUFFICIENT NUMBER OF APPLICATIONS ARE RECEIVED AND MAY CLOSE AT ANY TIME. · The Water and Wastewater Services Business Operations Division (WWS-BOD) is seeking a self-motivated, organized, and reliable Customer Se ...
-
Customer Service Representative
4 days ago
David rodriguez insurance agency Coconut Creek, United StatesPay: $53, $76,460.00 per year · **Benefits**: · - Dental insurance · - Flexible schedule · - Health insurance · - Paid time off · - Vision insurance · Experience level: · - 1 year · Shift: · - Evening shift · - Morning shift · Weekly day range: · - Monday to Friday · - Weekends a ...
-
Customer Service Representative
5 days ago
Florida One Insurance Margate, United StatesWe are looking for a customer-oriented service representative. A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSR ...
-
Customer Service Representative
5 days ago
Florida One Insurance Fort Lauderdale, United StatesWe are looking for a customer-oriented service representative. A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSR ...
-
Customer Service Representative
2 days ago
Air Around the Clock Fort Lauderdale, United StatesBusy A/C company in Sunrise needs to hire FULL-TIME and PART-TIME customer service agents to answer busy phones and write up service calls. · The FULL-TIME position will require night and weekend hours. Lots of overtime available. · PART-TIME position is nights and weekends only. ...
-
Customer Service Representative
2 days ago
PS Communications Miami Gardens, United States**PS Communications **is a fast-growing business consulting firm taking over the Miami area and looking for the next great addition to our Customer Service Team. We are nationally recognized as a premier promotional provider for our renowned clients. We have expanded our telecomm ...
-
Client Service Representative
1 day ago
Perkiomen Animal Hospital Palm, United StatesHave you ever wondered if it was possible to turn your love of animals into your career? At Perkiomen Animal Hospital we do just that each day. Perkiomen Animal Hospital in Palm is looking for an upbeat, positive, detail-oriented individual to expand our exceptional veterinary he ...
-
Client Service Representative
2 days ago
Cox powered by Atrium West Palm Beach, United StatesPay Range: · - $20 per hour (Paid Weekly) · Overview: · Cox Automotive is searching for a talented Client Service Representative in West Palm Beach, FL The position of Client Service Representative entails being the primary customer support for our Arbitration Hub. Success in thi ...
-
Customer Service Representative
5 days ago
Caliber Collision Hollywood, United States**JOB SUMMARY** · **Caliber Collision** has an immediate job opening for a **Customer Service Representative **to perform all-purpose duties, which may include, but not limited to greeting and providing extraordinary customer service to internal and external customers, monitoring ...
-
Customer Service Representative
1 day ago
Armchem International Corp Fort Lauderdale, United States_**Do you have a great way with people? Are you friendly, upbeat and naturally always going above and beyond?**_ · - **Then our Customer Service position is perfect for you. This is an excellent opportunity to gain hands-on experience with a fast-paced and growing business. Here ...
-
Customer Service Representative
1 day ago
QATOS West Palm Beach, United States**Job Description Summary** · The position of Client Service Representative entails being the primary customer support for our Arbitration Hub. Success in this position requires that the CSR can work independently with little to no supervision to provide immediate availability, b ...
-
Virtual Services Representative
3 days ago
Gulf Credit Union Groves, United States**Summary/Objective** · The Virtual Services Representative is responsible for assisting members and potential members with their Credit Union needs via the centralized Virtual Services Center in a courteous, professional, and timely manner. · **Essential Job Duties** · Reasonabl ...
Member Services Representative - Boca Raton, United States - MDVIP
Description
Overview:
Come join an innovative leader in the healthcare industry. MDVIP, based in Boca Raton, FL is seeking contact center Customer Service Representatives who have excellent verbal and written communication skills and the ability to maintain composure and patience while speaking with callers. The qualified candidate will professionally assist with membership inquiries and service requests and provide accurate and timely information to MDVIP members, MDVIP affiliated Physicians/Staff, and internal teams.
MDVIP has consistently been recognized as a Great Place to Work employer since and was named by Fortune and Great Place to Work as one of the 2021 Best Workplaces in Healthcare & Biopharma.
Responsibilities:This job profile is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.
Qualifications:Education / Experience / Knowledge:
High school diploma or general education degree (GED); An Associate degree is desirable, but not required. Minimum of one year of related experience and/or training, which may include prior customer service in a call center environment, or business / administrative experience.
Required skills include:
Corporate office role: As a corporate based role in Boca Raton, FL, employees are expected to work from the corporate office.
Additional information:
At no time may work be performed, or computer systems accessed, from outside of the U.S.
Individuals hired must be able to perform essential duties satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
MDVIP provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Consistent with our mission, purpose, and core values, MDVIP takes the health and safety of its employees very seriously. With the concern over the spread of the coronavirus or COVID-19,and its variants, MDVIP has, and will continue to take reasonable measures to mitigate the potential spread of COVID-19. Your recruiter will provide more information during the interview process.
Member Services Representative professionals in Boca Raton
-
Gonzalo Garcia Lussardi
Regional General Counsel Latin America