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    Customer Service Assistant - Knoxville, United States - Bureau Veritas

    Bureau Veritas
    Bureau Veritas Knoxville, United States

    3 weeks ago

    Default job background
    Description

    Position Summary:

    The Customer Service Assistant will interact with the company's customers by addressing inquiries and resolving complaints, generally providing a higher level of customer support on a specific product or service.

    Duties and Responsibilities:

    • Interacts with customers via telephone, email, or in person to provide support and information on an assigned product or service.
    • Generates work orders for client requests
    • Enters a large volume of data using an online database
    • Ensures that appropriate actions are taken to resolve customers' problems and concerns.
    • Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
    • Generates results reports.
    • Uses knowledge of a specific product, service, or other assigned area of expertise to answer inquiries or to forward to the appropriate staff.
    • Performs other related duties as assigned.

    Skills & Proficiencies:

    • Excellent communication skills including active listening.
    • Service-oriented and able to resolve customer grievances.
    • Ability to work collaboratively with colleagues and be a team player
    • Proficient computer skills with the ability to learn new software.
    • Knowledge of, or ability to learn, product, service, or area of customer service specialization.

    Education and Experience:

    • Degree requirement: Not Applicable
    • Minimum of one (1) year of experience in customer service
    • Some experience in the scientific testing space is preferred

    An equivalent combination of education and experience may be accepted in lieu of above.

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