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    Customer Service Representative - Bakersfield, United States - Creative Financial Staffing

    Creative Financial Staffing background
    Description

    Customer Service Representative

    About the company and opportunity:

    • Service organization with over 30 years in the business
    • Family-owned with a strong family-oriented environment
    • Employees feel valued and they offer autonomy in your work
    • Stable and reputable- They care about quality and customers
    • Competitive paid time off offered
    • Work alongside a dynamic and fun group

    Responsibilities of the Customer Service Representative:

    • Ensuring customer orders are received and processed correctly in a timely manner
    • Confirming freight arrangements and provide schedule to customer
    • Contacting customers through phone or in person to provide information about products/services, take orders, answer questions, cancel accounts, or take complaints
    • Keep records of customer conversations, orders, complaints, comments in the system
    • Resolve customers service or billing complaints in a timely manner
    • Refer unresolved customer grievances to designated departments for further investigation.
    • Review insurance policy terms in order to determine whether a particular loss is covered by insurance.
    • Review claims adjustments with dealers, examining parts claimed to be defective and approving or disapproving dealers' claims.
    • Compare disputed merchandise with original requisitions and information from invoices, and submit a request to Accounting to issue an invoice for returned goods

    Qualifications for the Customer Service Representative:

    • At least 1-2 years of related experience
    • High attention to detail
    • Strong communication skills
    • Positive and friendly personality who can work in a team setting

    #INAPR2024
    #LI-LR1



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