Jobs
>
Jeffersonville

    Associate Technical Service Representative - Jeffersonville, United States - TSYS

    TSYS
    TSYS Jeffersonville, United States

    1 week ago

    Default job background
    Full time
    Description

    Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.

    Heartland POS team is growing once again If you are tech savvy, detail oriented, and believe that every interaction with a customer should be a world-class experience, then you need to check out this job opportunity...

    Job Summary:

    As an Associate Technical Service Representative, you will work directly with Heartland POS customers (which are merchants, often in a retail and restaurant setting) in a call center environment, as well as Heartland Dealers. During your interaction with our customers, you will provide first-level technical support to end users by troubleshooting hardware, software, and networking issues.

    Typical support calls are related to:

  • Basic network connectivity
  • Basic Windows user settings and configuration
  • POS (point-of-sale) software application support
  • Software Upgrades
  • File sharing

    • About Heartland:

    Heartland, a Global Payments company, offers a fast paced environment with a casual flair - we have the option of wearing jeans, sneakers and t-shirts to work

    Our Indiana Service Center, located just 15 minutes from Downtown Louisville, has been named an and one of Computer World's

    Our Jeffersonville, IN site boasts a 275,000 square foot campus that includes an on-site day care, cafeteria serving breakfast and lunch, full-size outdoor basketball court, a 24 hour full service gym with indoor track, locker rooms with showers, personal trainers (that are FREE), fitness classes (that are FREE), and more What more you might ask?? How about options for FREE EDUCATION Yup, we offer a path for qualified employees to receive an Associates and/or Bachelor's degree in Business Administration. 100% company paid for (including books) And there's even more that makes Heartland a great place to work. But you'll have to join our team to find out other reasons why nearly 90% of our employees rank us as a great place to work

    Major Job Responsibilities/Duties:

  • In a customer service call center, provide first-tier support for retail stores and restaurants using Heartland's point-of-sale software solutions.
  • Resolve end-user issues through step by step instructions related to hardware, software and networking support.
  • Field incoming support requests submitted through phone calls, emails, or on-line chat rooms.
  • Log all support requests and escalations in ticketing system.
  • Use remote connect capabilities to resolve issues when necessary.

    • Qualifications/Educational Requirements:

  • At least 1 year customer service experience, preferably in a call center environment.
  • Intermediate computer skills required including email, internet, Microsoft Windows programs and Office applications, iOS products.
  • Demonstrated ability to understand technical issues and troubleshoot technical issues with non-technical users.
  • Demonstrated understanding of specialty retail operations and technology requirements. Prior experience in specialty retail strongly preferred.
  • High School Diploma or equivalent required.

    • Desired Requirements:

  • At least 1 year experience providing technical support to end users.
  • A+ or Network+ certifications.
  • Experience working in a restaurant and/or retail setting. (Server or Retail Manager experience is a plus)

    • Disclaimer:

    The above statement is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of responsibilities, duties and skills required.

    Heartland offers a competitive salary and a comprehensive benefits package to qualifying employees.

    Heartland is an equal opportunity employer. M|F|D|V

    #LI-Onsite

    #LI-TP1

  • Apex Dynamics

    Employee Customer Service Representative

    1 week ago

    Apex Dynamics Jeffersonville, United States

    "We bring together what belongs together. · We are currently looking for a full-time or part-time employee (m/f/d) for our client in Jeffersonville for direct placement, starting immediately or at a later date. · Our client is a globally operating company with more than employees ...

  • Crimson Technologies

    Sales Representative in Field Service

    2 weeks ago

    Crimson Technologies Shively, KY, United States Freelance

    At Shively, KY, we offer full support for your career planning We will help you find a cool job in sales or retail, even if you have no prior experience or are just starting out in your professional life. We also have great opportunities for career changers who are interested in ...

  • Spectrum Dynamics

    Customer service representative

    1 week ago

    Spectrum Dynamics Creekside, United States

    We are looking for a Customer Service Employee (m/f/d) for one of our clients, a leading international company for quality and safety solutions in Hamburg. · The position is to be filled through temporary employment at Arbeits-Express Management GmbH. We are a regional personnel ...

  • Rose International

    Service Center Representative

    3 days ago

    Rose International Jeffersonville, United States

    Date Posted: 04/22/2024 · Hiring Organization: Rose International · Position Number: 462721 · Job Title: Service Center Representative - Eligibility Specialist · Job Location: Jeffersonville, IN, USA, 47130 · Work Model: Onsite · Shift: Mon-Fri 8:00AM-4:30PM (30 min lunch) ...

  • Titan Industries

    Sales Representative in Field Service

    2 weeks ago

    Titan Industries Manor Creek, KY, United States Freelance

    **Job Description** · To strengthen our sales team, we are currently seeking a **Sales Representative (m/f/d) - Central Region** for our branch in Wuppertal (Beule 44, 42277 Wuppertal), starting immediately. · You will support the sales team and take over a sales territory in the ...

  • Kenco Group

    Client Services Representative

    1 week ago

    Kenco Group Jeffersonville, United States

    About the PositionThe Client Services Representative will be responsible for, but not limited to directing and supporting all aspects of fulfillment and customer relationship management and development for a broad and dynamic service offering across all facilities within the oper ...

  • Circle K Stores, Inc.

    Customer Service Representative

    1 week ago

    Circle K Stores, Inc. Clarksville, United States

    Store : 820 Eastern Blvd, Clarksville, Indiana 47129 Availability - Shift/ Days Flexible Availability Customer Service Representative. We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, Customer Service Representative, Cust ...

  • Circle K

    Customer Service Representative

    2 weeks ago

    Circle K Clarksville, United States

    Circle K - 820 Eastern Blvd [Retail Associate / Team Member] As a Customer Service Representative at Circle K, you'll: Provide prompt, courteous customer service and resolve customer issues on shift; Ring up all sales on cash register properly; Perform multi-function operation of ...

  • ShipMonk

    Customer Service Representative

    1 week ago

    ShipMonk Louisville, United States

    Why ShipMonk? · ShipMonk is the world's largest 3PL for high-growth e-commerce and DTC brands. Since our inception in 2014, we've operated with a singular guiding principle: to help small and medium-sized e-commerce businesses scale by offering technology-driven fulfillment solu ...

  • Greif

    Customer Service Representative

    1 week ago

    Greif Louisville, United States

    Greif has a great opportunity to join a team where Customer service satisfaction is our top priority. This team supports a fast-paced, growing site In this position, you will have many opportunities to make a real impact on our customers and contrib Customer Service Representativ ...

  • Caliber Collision Repair Services

    Customer Service Representative

    1 week ago

    Caliber Collision Repair Services Louisville, United States

    Service Center. Louisville - Dixie Hwy. Caliber Collision has an immediate job opening for a Customer Service Representative to perform all-purpose duties, which may include, but not limited to greeting and providing extraordinary customer service to Customer Service Representati ...

  • Kentucky Opera

    Patron Services Representative

    5 days ago

    Kentucky Opera Louisville, United States

    PATRON SERVICES REPRESENTATIVE · PART-TIME, HOURLY, NON-EXEMPT · PAY: $16.50/HOUR · ABOUT KENTUCKY OPERA · As the Commonwealth's official opera company, Kentucky Opera sparks discovery, joy, and connection through the art form of opera. Kentucky Opera and our community thrive ...

  • Pyramid Consulting

    Customer Service Representative

    5 days ago

    Pyramid Consulting Louisville, United States

    Immediate need for a talented Customer Service Representative. This is a 05+ Months contract opportunity with long-term potential and is located in Louisville, KY( Training onsite then Remote). Please review the job description below and contact me ASAP if you are interested. · ...

  • Kelly Services, Inc.

    Customer Service Representative

    1 week ago

    Kelly Services, Inc. Louisville, United States

    Think the best job opportunities are far away? Think again Kelly. Connect needs you Were seeking customer service representatives to work at a premier employer centrally located in Louisville, KY. The Customer Service Representative position func Customer Service, Customer Servic ...

  • Greif

    Customer Service Representative

    6 days ago

    Greif Louisville, United States

    Customer Service Representative Greif has a great opportunity to join a team where Customer service satisfaction is our Top priority. This team supports a fast-paced, growing site In this position, you will have many opportunities to make a real imp Customer Service Representativ ...

  • Derby Fabricating Solutions

    Customer Service Representative

    2 days ago

    Derby Fabricating Solutions Louisville, United States

    Assumes the responsibilities of scheduling customer orders for production and shipment. Responsibilities. Monitor customer orders. Enter customer orders into system. Confirm accuracy of system price to blanket purchase orders. Dispense work orders as Customer Service Representati ...

  • Greif Packaging, LLC

    Customer Service Representative

    1 week ago

    Greif Packaging, LLC Louisville, United States

    Greif offers a great working environment and the opportunity to make an immediate impact at a company where your ideas are always welcome. · Job Requisition #: · 027563 Customer Service Representative (Open) · Job Description: · Customer Service Representative · Greif has a great ...

  • Synchrony Health Services

    Customer Service Representative

    1 week ago

    Synchrony Health Services Louisville, United States

    Overview · At Synchrony Health Services, we offer collaborative clinical solutions for multiple aspects of senior housing and long-term care including pharmacy, rehabilitation, and lab. United by our culture of service, we believe in blending compassion with clinical expertise, t ...

  • Bryan Jackson - State Farm Agent

    Customer Service Representative

    6 days ago

    Bryan Jackson - State Farm Agent Jeffersonville, United States

    Job Description · Job DescriptionPosition Overview: · Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you State Farm agents market only ...

  • Forefront Dermatology

    Patient Service Representative

    1 week ago

    Forefront Dermatology Louisville, United States

    Overview · Come join our team We have an immediate need for a Patient Service Representative in our downtown Louisville, KY clinic If you are ready to make an impact every day, and thrive in a fast-paced environment, then a career at Forefront may be the perfect fit for you · F ...