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    Customer Service Agent - Charlotte, United States - Mancan

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    Description
    Customer Service Agent

    Local maufacturing company is looking for a Customer Service Administrator to handle customer service orders and light office duties.

    This is a Monday to Friday 8am to 5pm office position.


    Job duties:
    Interact with customers on a daily basis via email, phone, and in person meetings
    Enter all orders in Netsuite ERP system
    Analyze current inventory status to see if we can fulfil order, if we need to manufacture order, or if we need to purchase raw materials
    Send order acknowledgements to customers
    Double check new orders against current quotes and pricing schedules
    Daily review of pending orders
    Organize order documents on server
    Issue credit notes when appropriate
    Review orders with Production Manager on daily and weekly basis
    Review orders with Purchasing Manager on a daily and weekly basis
    Review inventory quantities as needed
    Forecast inventory quantities as needed
    Send customers receiving reports
    Send customers end-of-month inventory reports
    Send customers forecasts
    Update customers on any changes
    Schedule pickups of customer orders
    Print shipping paperwork for customer orders
    Fill out audit questionnaires for customer audits
    Participate in weekly staff meetings

    Participate in ISO 9001:2015 audits

    Answer office phones
    Answer office door and greet visitors
    Order office supplies as needed
    Arrange travel for owner as needed

    Please apply online at - make sure to choose the Lake Wylie Office before registering.

    Mancan Staffing Agency is located at 1516 Village Harbor Drive, Lake Wylie, SC Please feel free to call us at with any questions.

    #LakeWylieMancan#Jobs#LakeWylie#SouthCarolinaMancan#Jobs#LakeWylie#SouthCarolina

    We do offer our temporary employees full benefits such as paid vacation, holidays, 401K, as well as vision/dental/medical. Some of the best companies in the area use Mancan including Fortune 500 companies.

    It is a great opportunity for you to get your foot in the door with some of the area's top companies.

    #JINDI
    #4705

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