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High Value Residential Insurance Inspector
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Guest Service Agent - Charlotte, United States - Stanford Hotel Group
Description
** Guest Service Agent**
**Job Category****:** Front Office **Requisition Number****:** GUEST04941 Showing 1 location **Job Details**
**Description**
The Hilton Charlotte Hilton is an upscale full-service property featuring 400 state of the art guestrooms and 35,000 ft. of banquet space in the heart of Uptown Charlotte. At the Hilton Charlotte Uptown, team members enjoy a fun and caring environment where individual contributions are valued and celebrated every day. We are currently looking for a Guest Service Agent to join our team.
Guest Service team members are an integral part of delivering our Hilton guest service as they assist our guests in a variety of ways during their stay.
Guest Service Agents are responsible for providing a warm welcome to each guest and ensuring guest satisfaction during their stay. The Guest Service Agent completes guest arrival procedures, including guest check-in, room assignments, updating folio transactions in the Hilton OnQ system and assisting guests with any other inquiries or needs that may arise.
The ideal candidate is someone who is outgoing with an upbeat personality and outstanding customer service skills.
Must be able to work a variety of day/night and weekend shifts
Required ability to use computers, Hilton OnQ training is provided
Excellent interpersonal & communication skills
Ability to address guest needs and exceed guest expectations
An energetic personality
This position will be a blend of 1st and 2nd shifts. Candidate must have scheduling availability from 7am until 11pm.
EOE M/F/Disabled/Veterans
Hilton Charlotte Uptown is an equal employment/affirmative action employer. If you need accommodation for any part of the application process because of medical condition or disability, please send an email to or call to let us know the nature of your request.
**Qualifications**
**Skills**
**Required**
**Customer Service** *Intermediate* **Preferred**
**Multi-Tasking** *Some Knowledge* **Decision Making** *Some Knowledge* **ONQ** *Novice* **Behaviors**
**Required**
**Enthusiastic****:** Shows intense and eager enjoyment and interest
**Preferred**
**Team Player****:** Works well as a member of a group
**:**
**Motivations**
**Preferred**
**Flexibility****:** Inspired to perform well when granted the ability to set your own schedule and goals
**:**
**Education**
**Preferred**
High School or better.
**Experience**
**Required**
Prior front office hotel experience preferred
**Licenses & Certifications**
