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    Customer Service Rep - Fort Worth, United States - CornerStone Staffing

    CornerStone Staffing
    CornerStone Staffing Fort Worth, United States

    1 week ago

    Default job background
    Temp
    Description

    CornerStone Staffing is currently seeking a Customer Service Specialist for a long-term opportunity with a leading auto finance company in the North Fort Worth area. This role presents an exceptional chance to establish yourself within a respected organization offering outstanding perks and benefits.

    Job Title: Customer Service Specialist

    Pay: $18-20 per hour (Based on Experience)

    Schedule: Monday through Friday, with flexibility between 8 am and 6 pm

    Job Duties:

    As a Customer Service Specialist, your primary responsibility is to address and resolve customer service inquiries promptly and professionally via phone, email, and fax. You'll ensure high levels of customer satisfaction, aiming to foster brand loyalty.

    Key duties include:

    • Updating customer accounts with address/phone changes and notations.
    • Providing guidance to customers regarding account issues and payment methods.
    • Resolving customer concerns and requests efficiently.
    • Acting as a liaison between customers and various corporate departments.
    • Initiating and explaining corporate processes as needed.
    • Handling non-phone interactions such as email and fax requests.
    • Addressing escalated customer inquiries, including automotive titling experience where applicable.
    • Providing support to internal and external customers via phone or email to resolve title exceptions.

    Requirements:

    • High School Diploma or GED; Bachelor s Degree preferred.
    • 1-2 years of customer service experience, preferably in the auto or insurance industry.
    • Familiarity with the automotive industry is highly desirable.
    • Data entry skills with a minimum typing speed of 30+ words per minute (will be tested).

    Don't miss out on this opportunity to join a dynamic team and make a difference in customer service excellence within the automotive finance sector. Apply today to kickstart your career with a company committed to your success.

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