- Manage and process customer demand (orders, schedules, forecasts, changes of delivery dates, etc.) efficiently
- Ensuring seamless communication (internal / external) and take ownership of customer relationship related to primary job duties
- Represent customer as well as BAUMANN needs (internal / external)
- Handle consignment stock (invoicing, inventory, etc.)
- Manage customer portals
- Document and archive customer interactions
- Support in administrative handling of customer complaints
- Support the RFQ process and create quotations based on provided information
- Assist Sales team in various processes and project
- Contribute to an outstanding customer experience through open and interactive communication
- Communicate and act proactively across departments and locations
- Other duties as needed or required
- 2+ years experience as customer service, office sales or similar role
- Experience in the industry sector with customized products pharmaceutical, medical device, and contract manufacturing preferred
- Excellent leadership, interpersonal and organizational skills
- Ability to communicate effectively with all levels of the organization
- Knowledge in MS Teams, SAP and or salesforce is preferred
- Excellent process and application knowledge, interpersonal and organizational skills.
- Preferably, knowledge of production requirements within the medical device industry
- Excellent English language skills (spoken and written), German/Spanish is an asset
- Exceptional and open communication skills with the ability to work in a global team environment as well as independently.
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Customer Service Rep - Fort Worth, United States - Baumann Springs USA, Inc.
Description
Job Description
Job DescriptionSales Excellence Staff - Part-time 80%
SUMMARY OF THE JOB:
Sales Excellence Staff/Customer Service cover a wide range of different tasks within the Sales team. With being the main customer contact for orders, shipments and all its connected activities they actively contribute to an outstanding customer experience. Furthermore, they assist the Sales team in several processes. They are team players and will contribute additionally to a high quality of service and therefore supporting a long-term customer relationship.
YOUR DUTIES
OTHER JOB DUTIES
YOUR PROFILE
ABOUT US
The BAUMANN Group has been a symbol of Swiss precision and quality for more than 130 years. We invite you to benefit from our experience as one of the world's leading manufacturers of springs and stampings. The group has eleven production sites around the globe, where more than 1,600 people design and produce technically sophisticated products for selected industries, including the automotive, electrical engineering and medical technology sectors. Learn more about BAUMANN visiting our homepage: www.baumann-
For our Division Medical, with production plants in Switzerland, USA, Czech Republic and Asia we are seeking you You have a strong technical understanding, you are comfortable in managing challenging projects and able to work hands-on as our new Head of Engineering
Company DescriptionThe BAUMANN Group has been a symbol of Swiss precision and quality for more than 130 years. We invite you to benefit from our experience as one of the world's leading manufacturers of springs and stampings. The group has eleven production sites around the globe, where more than 1,600 people design and produce technically sophisticated products for selected industries, including the automotive, electrical engineering and medical technology sectors. Learn more about BAUMANN visiting our homepage: www.baumann-At Baumann Group, we celebrate diversity and are committed to creating an inclusive environment for all employees. We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We believe that a diverse and inclusive team is key to our success and welcome applications from people of all backgrounds, experiences, and perspectives.
Company Description
The BAUMANN Group has been a symbol of Swiss precision and quality for more than 130 years. We invite you to benefit from our experience as one of the world's leading manufacturers of springs and stampings. The group has eleven production sites around the globe, where more than 1,600 people design and produce technically sophisticated products for selected industries, including the automotive, electrical engineering and medical technology sectors. Learn more about BAUMANN visiting our homepage: www.baumann-\r\r
At Baumann Group, we celebrate diversity and are committed to creating an inclusive environment for all employees. We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We believe that a diverse and inclusive team is key to our success and welcome applications from people of all backgrounds, experiences, and perspectives.
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