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    Lead Customer Service Coordinator- - Saint Paul, United States - Ultimate Staffing Services

    Ultimate Staffing Services
    Ultimate Staffing Services Saint Paul, United States

    2 weeks ago

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    Description

    Job Description

    Job Description

    Job Duties:

    • Serve as a dispatcher as needed.
    • Perform all CSR duties and train new call center hires.
    • Develop training materials and strategies with the Customer Success Manager.
    • Mentor CSRs and assist in scheduling calls during busy seasons.
    • Act as the primary contact for CSR inquiries and handle escalated calls.
    • Ensure demand calls are scheduled and calendar is filled.
    • Provide flexible coverage, including some weekends if needed.
    • Ensure CSRs follow all processes, procedures, and policies.
    • Review calls and work orders, update team on marketing, and assist with training content.
    • Track purchase orders, conduct customer follow-up calls, and manage memberships.
    • Clean up customer accounts, respond to online reviews, and update Top Performer Spotlight reviews.
    • Perform additional duties as assigned.

    Requirements:

    • 1+ years of ServiceTitan experience (preferred).
    • 5+ years in customer service and 1+ years in a leadership role.
    • Proven customer service track record.
    • Proficient in computer use and phone systems.
    • Highly organized with excellent communication skills.
    • Ability to build trust and demonstrate empathy.
    • Positive attitude and ability to thrive in a fast-paced environment.

    Additional Information:

    • Pay: $26-32 per hour
    • Schedule: Monday-Thursday 8:00am-4:30pm, Friday 8:30am-5:00pm
    • Location: Onsite in Saint Paul office (moving to West St. Paul by September)
    • Benefits: 100% Employer-Paid Health Insurance, Vision + Dental Insurance, HSA, 401k w/ 2-5% match, PTO

    All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

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