Resource Coordinator - New York, United States - BronxWorks

BronxWorks New York, United States

3 weeks ago

Description

Job Description

Job DescriptionBronxWorks helps individuals and families improve their economic and social well-being. From toddlers to seniors, we feed, shelter, teach, and support our neighbors to build a stronger community. In all aspects of our work, we strive for the highest ethical and performance standards and guided by the belief that people are to be treated with dignity and respect regardless of their present situation or past experiences. We have 37 locations throughout the borough providing a variety of programs that offer assistance in the areas of family, children and youth support, educational services, elder care, homelessness, mental health, and workforce development. We are an employer of choice for anyone interested in a meaningful career in the social services field.

BronxWorks is hiring one (1) Resource Coordinator for the NYC Benefits Program.

RESPONSIBILITIES

Deliver presentations to the community both in-person and via virtual platforms.
Schedule virtual and in-person community training.
Work with the Program Coordinator to collect feedback from surveys to update training presentations.
Manage a full caseload for a diverse client population.
Assist clients with the completion of applications for government entitlements and public benefits.
Conduct intakes and assessment and enter in the database.
Provide clients with internal and external referrals as needed.
Perform client advocacy and follow-up services.
Document client progress and all interactions with, or on behalf of clients in the database.
Complete government benefits and other applications for clients.
Participate in community outreach/ agency food pantry as scheduled.
Perform additional duties as assigned by manager.

Essential duties and Responsibilities

Provide direct services to clients, including intake, engagement, assessment, service plan development, referral, advocacy, counseling, exit summaries, and follow-up.
Manage a case load.
Monitor and document client progress toward service plan goals.
Document all interaction with, or on behalf of, clients.
Maintain familiarity with program resources available on- and off-site.
Provide community presentations as assigned by the Program Coordinator or Director.
Coordinate client services with other social service, mental health, medical, employment, educational, childcare and other providers.
Conduct regular case conferences with clients and service providers as required.
Complete program reports on a monthly basis, or more frequently as required.
Report to, and meet with, supervisor on a monthly basis.
Conduct community outreach and other field work, as required.
Perform additional duties as assigned

QUALIFICATIONS

High school diploma, bachelor's degree preferred.
Bilingual both verbal and written preferred.
Proficiency in modern business communications including personal computers, electronic mail, voicemail, facsimile, and copier equipment.
Proficiency in virtual meeting platforms is preferred.
One year experience preferred.

PHYSICAL REQUIREMENTS

Ability to use a computer for prolonged periods.
Ability to occasionally lift and/or move up to 10 pounds.
Ability to stand, walk, or sit for long periods of time.
Ability to climb five flights of stairs, if required to conduct home visits and/or fieldwork.
Ability to bend and retrieve objects and/or documents.
Ability to travel in the boroughs of New York City and its adjacent counties via public transportation.
Ability to travel for a minimum of 1 mile within a reasonable amount of time and in all types of weather, including inclement weather, if required to conduct home visits and/or field work.

BronxWorks seeks to build an inclusive organization grounded in respect for differences. BronxWorks is committed to equal employment opportunity and providing reasonable accommodations to qualified candidates and employees pursuant to applicable law. This commitment applies to all terms, conditions, and privileges of employment, including but not limited to recruitment, hiring, compensation, training and employee development, placement, promotion, demotion, upgrading, downgrading, transfer, layoff and termination. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, military and veteran status, gender identity or expression, genetic information, status as a victim of domestic violence, or any other characteristic protected by federal, state, or local law.

If you require reasonable accommodation as part of the application process, please contact

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