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    ServiceNow Administrator/Developer - Raleigh, United States - American Unit

    American Unit
    American Unit Raleigh, United States

    4 weeks ago

    Default job background
    Description

    Role:
    ServiceNow Administrator/DeveloperLocation: Remote (NC)

    Duration :
    Long-term

    Interview Mode:
    Either Web Cam or In Person InterviewClient: NC Department of Information Technology (NCDIT)


    Job DescriptionServiceNow Administrator/Developer position provides support for, and development of, the ServiceNow IT Service Management (ITSM) system provided by the NC Department of Information Technology (NCDIT) as part of a team of ServiceNow professionals.

    ServiceNow Administrator/Developer position is housed in the NCDIT.

    This role provides support for the state's use of its ITSM system (ServiceNow) and NCDIT's use of best practices supporting users' needs while working with a team of ServiceNow professionals.

    This position will work in a matrix reporting environment and be required to manage multiple work streams, possibly supporting several initiatives simultaneously.

    This role reports to the NCDIT ServiceNow platform owner.


    Minimum Qualifications:

    • Bachelor's degree in computer science, Information Systems, or a related field
    • 3-5 years of experience in ITSM technology, specifically supporting the processes and administration of ServiceNow
    • Experience designing and deploying web-based end user self-service portals
    • Knowledge of and experience with web technologies, including JavaScript, HTML, XML and Web Services
    • Experience with ServiceNow forms, fields, views, lists, UI policy and actions, and client and server scripts
    • Experience integrating ServiceNow with other tools and services; monitoring, alerting and federated sources of CI data

    Required Skills:
    Skill Required / Desired Amount of ExperienceExperience working in the governmental sector (local, state, or federal)

    Required 1 YearExperience successfully implementing the ServiceNow ITSM application and processes leveraging the ITSM framework Required 1 YearsExperience performing continuous improvement initiatives for processes and services Required 5 YearsStrong knowledge and familiarity with customer service/case management processes Required 5 YearsExcellent verbal and written comm skills, ability to communicate clean, organized, and thorough information and data appropriate for intended audience Required 5 YearsAbility to develop insightful, beneficial, and actionable analyses with detailed explanations regarding drivers of those results Required 5 YearsProduce unambiguous, comprehensive, and accurate interpretations of analysis Required 5 YearsAbility to obtain a security clearance with FedRAMP administration standards Required 1 YearsThanks & Regards,Grace,Technical RecruiterAmerican Unit IncEmail:

    comTel:
    #J-18808-Ljbffr
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