- Work with existing customers to develop a deep understanding of their needs and translate those needs into product requirements that satisfy their demands.
- Work with our customer alignment tools to help customers identify gaps in their existing technologies, create business and technical roadmaps for the coming 12 months, and associate a budget to the roadmap.
- Cross-selling services and solutions to existing accounts.
- Map customer needs to the existing product and service catalog.
- Qualify, quote, and close new sales opportunities for current customers.
- Receive requests for service and product details from customers while providing timely responses.
- Conduct on-site or online presentations for customers.
- Work with pre-sales to develop proposals and quotes based on best practices.
- Effectively communicate features and benefits of solutions.
- Maintain in-depth product knowledge (focused on business outcomes, not technology) - with a commitment to learn new things each week.
- Perform sales procedures through activities and opportunities in our CRM while remaining compliant with our policies and procedures.
- Attend weekly sales training and sales meetings.
- Manage the complexity of service proposals, contracts, lease agreements and service level agreements.
- We expect our team members to serve our customers and each other to provide phenomenal experiences both internally and externally.
- Ability to work under pressure and handle multiple projects and deadlines.
- Excellent communication and collaboration skills, as well as the ability to work independently and as part of a team.
- Ability to read and interpret documents and write routine reports and correspondence.
- Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, and margins.
- Professional appearance and telephone skills.
- Must have current driver's license and vehicle.
- Competitive Salary + Performance-Based Incentives
- 401k matching
- 9 Paid Holidays
- Your Birthday - Paid Time Off
- Generous Paid Time Off
- Paid Time Off for Volunteerism
- Paid Maternity/Paternity Leave
- Vision Insurance
- Dental Insurance
- Health Insurance
- Life Insurance
- Amazon Prime Reimbursement
- Gym Membership Reimbursement
- Cell Phone - Company Provided
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Account Manager - Lafayette, United States - RADER COMPANY
Description
Job Type
Full-time
Description
About RADER
RADER is a leading Managed Services Provider (MSP) headquartered in Lafayette, Louisiana with clients located across the US. Our organization has a strong company culture built on our values of Trust, Teamwork, Service, Innovation and Growth. We expect our team members to serve our customers and each other to provide phenomenal experiences both internally and externally. We provide a generous benefits package to ensure our team is able to balance LIFE and work. Be ready to join a fast-paced, ever-evolving IT company that is bringing on new customers and team members to continue strong growth into the future.
Summary
Do you enjoy selling but hate cold calling, hunting for new business, and constantly worrying about where your next deal is going to come from? Do you love to work on behalf of customers to help them solve problems? Do you enjoy technology but you're not necessarily a "super tech"? Want to work at an organization that invests in you every single day? If this sounds like you, then you need to apply for this Account Manager position at RADER
In this role, you will work with existing RADER customers (no cold calling). You will listen to their challenges and business needs to map them to our existing service offerings. You will work with clients to assess their existing technology, identify gaps, and create roadmaps and budgets. (You'll have a technical pre-sales person working alongside you - so you don't need to be a tech genius - you just need to genuinely love technology) You will work with customers over the phone and in-person, so you'll need to be very personable, outgoing, an excellent communicator, and a stickler for detailed notes and follow-ups.
Of course, you'll need to work with our CRM system to log opportunities, activities, and follow ups. Most importantly, you'll need to share our core values of Trust, Teamwork, Service, Innovation and Growth. If you are not a lifelong learner - this isn't the right role for you. BUT, if you're still interested, here's the nitty gritty
Requirements
Responsibilities
