- Answer inquires from guests regarding restaurants, transportation, entertainment, etc.
- Follow all cash handling and credit policies.
- Be aware of all rates, packages and special promotions as listed in the Red Book.
- Be familiar with all in-house groups.
- Be aware of closed out and restricted dates.
- Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.
- Be familiar with hospitality terminology.
- Have knowledge of emergency procedures and assist as needed.
- Handle check-ins and checkouts in a friendly, efficient and courteous manner.
- Use proper two-way radio etiquette at all times when communicating with other employees.
- Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
- Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.
- Be able to complete a bucket check, room rate verification report, and housekeeping report.
- Balance and prepare individual paperwork for closing of shift according to hotel standards.
- Maintain and market promotions and guest programs.
- Maintain a clean work area.
- Assist guests with safe deposit boxes.
- College course work in related field helpful.
- Experience in a hotel or a related field preferred.
- High School diploma or equivalent required.
- Computer experience required.
- Customer Services experience preferred.
- Maintain a warm and friendly demeanor at all times.
- Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
- Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
- Must be able to multitask and prioritize departmental functions to meet deadlines.
- Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
- Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
- Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
- Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
- Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
- Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
- Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
- Must be able to cross-train in other hotel related areas.
- Must be able to maintain confidentiality of information.
- Must be able to show initiative, including anticipating guest or operational needs.
- Perform other duties as requested by management.
-
Front Desk Agent
1 week ago
New Castle Hotels & Resorts Erie, United StatesPosition: Front Desk Agent · Location: Erie, PA · Front Desk Agent - Location: Hampton Inn Erie South (Upper Peach Street)How can there be a better job than helping an excited family start their vacation or a road weary traveler rest by checking them into a fresh, clean room? As ...
-
Front Desk Agent
1 week ago
New Castle Hotels LLC Erie, United StatesFront Desk Agent - Location: Hampton Inn Erie South (Upper Peach Street) · How can there be a better job than helping an excited family start their vacation or a road weary traveler rest by checking them into a fresh, clean room? As a Front Desk Agent you are often the first pers ...
-
Front Desk Agent
2 weeks ago
New Castle Hotels Erie, United StatesJob Description · Front Desk Agent - Location: Hampton Inn Erie South (Upper Peach Street) · How can there be a better job than helping an excited family start their vacation or a road weary traveler rest by checking them into a fresh, clean room? As a Front Desk Agent you are of ...
-
Front Desk Agent
3 weeks ago
White Lodging Erie, United StatesSummary: · At White Lodging, we know that the hospitality business, like life, is how you make people feel. That's where you come in. Here you'll have the opportunity to make unforgettable memories for our guests by providing exceptional service and fostering meaningful connecti ...
-
Front Desk Agent
2 weeks ago
Homewood Suites Erie Erie, United StatesCompensation Type · Hourly · Highgate Hotels · Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Franci ...
-
Front Desk Agent
2 weeks ago
Fairfield Inn Erie Erie, United StatesCompensation Type · Hourly · Highgate Hotels · Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Franci ...
-
Front Desk Agent
3 weeks ago
Fairfield Inn Erie Erie, United StatesCompensation Type: · Hourly · Highgate Hotels: · Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Fr ...
-
Front Desk Agent
1 week ago
Fairfield Inn Erie Erie, United StatesCompensation Type: Hourly Highgate Hotels: · Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco ...
-
Front Desk Agent
3 days ago
Fairfield Inn Erie Erie, United StatesCompensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco a ...
-
Front Desk Guest Service Representative
3 weeks ago
Red Roof Inns, Inc. Erie, United States Full timeThe Front Desk Representative is responsible for answering guest questions, properly resolving guest complaints, answering phones, filing paperwork, taking guest reservations, performing guest courtesy calls, obtaining accurate and correct guest information, and checking hotel gu ...
-
Front Desk Guest Service Representative
1 week ago
Red Roof Inn Erie, United StatesJob Description · The Front Desk Representative is responsible for answering guest questions, properly resolving guest complaints, answering phones, filing paperwork, taking guest reservations, performing guest courtesy calls, obtaining accurate and correct guest information, and ...
-
Front Desk Manager
3 weeks ago
White Lodging Erie, United StatesSummary: · White Lodging develops and operates a portfolio of award-winning, premium-brand hotels, rooftop bars and restaurants in some of the country's best cities to live. We know that the hospitality business, like life, is how you make people feel. That's where you come in. Y ...
-
Customer Care Specialist
3 weeks ago
Erie Insurance Erie, United StatesDivision or Field Office: · Customer Service Division · Department of Position: Customer Care Operations Dept · Work from: · Erie, PA Home Office Salary Range: · $31,300.00-$49,998.00* · salary range is for thislevel and may vary based on actual level of role hired for · * ...
-
Customer Care Specialist
2 weeks ago
Erie Insurance Erie, United StatesDivision or Field Office: · Customer Service Division · Department of Position: Customer Care Operations Dept · Work from: · Erie, PA Home Office Salary Range: · $31, $49,998.00 * · salary range is for this level and may vary based on actual level of role hired for · *This ran ...
-
massage therapist
3 weeks ago
Massage Envy Erie, PA, United StatesOverview · Where Better Careers BeginMassage Envy Erie: 2070 Interchange Rd. Unit 220, Erie, PA 16565. · Are you looking to grow your career with a team that values, supports & empowers you? · The difference you'll make in clients' lives is the biggest reward for any massage ther ...
-
Massage Therapist
2 weeks ago
Massage Envy Erie, United StatesOverview · Where Better Careers BeginMassage Envy Erie: 2070 Interchange Rd. Unit 220, Erie, PA · Are you looking to grow your career with a team that values, supports & empowers you? · The difference you'll make in clients' lives is the biggest reward for any massage therapist, ...
-
Esthetician
3 weeks ago
Massage Envy Erie, United StatesOverview: · Where Better Careers Begin · Massage Envy Erie: 2070 Interchange Rd. Unit 220, Erie, PA · Do you love helping clients feel beautiful in their own skin? The difference you'll make in clients' lives is the biggest reward for any esthetician, but our environment helps ...
-
Customer Service M-F
1 week ago
Five Star Call Centers Erie, United StatesJob Description · Job DescriptionMusic lovers keep reading We're hiring customer service agents to support J.W. Pepper, the largest US sheet music and accessory retailer. You will help bands, choirs, and orchestras build upcoming concerts in schools, churches, and community group ...
-
Multi Experience Agent, Full Time
1 week ago
ERIEBANK Erie, United States Full timeJob Description · Job DescriptionDescription:Multi-Experience Agents provide exceptional personalized service to clients by means of Enhanced Teller Machine (ETM) interactions, customer service center calls and live chat. They address all service or transaction needs, and refer b ...
-
Northwest Tri-county Intermediate Unit 5 Erie, United StatesJob Description · Job Description***This position will assist the Program Supervisor and Full-time SSS with planning and implementation of the Lake Erie Summer Program. Selected candidate will also ride the bus during the Lake Erie Summer Program to assist students and the driver ...
Front Desk Agent - Erie, United States - Homewood Suites Erie
Description
Compensation Type:
Hourly
Highgate Hotels:
Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgates portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industrys most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle.
Location:Homewood Suites Erie
2084 Interchange Road Erie, PA 16565Overview:
The Front Office Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.
Responsibilities:
