- April/October.
- Coordinate website maintenance to update tax year content annually & perform testing.
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IT Support Analyst
5 days ago
Bandai Namco Toys & Collectibles America Inc. Irvine, United StatesJob Description · We seek a dynamic and organized IT Support Analyst with a good understanding of IT infrastructure, including ERP systems, cloud-based applications, E-Commerce platforms, and the Microsoft Azure environment. The ideal candidate will support and maintain our ERP ...
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IT Support Analyst
1 week ago
Bandai Namco Toys & Collectibles America Inc. Irvine, United StatesJob Description · Job DescriptionWe seek a dynamic and organized IT Support Analyst with a good understanding of IT infrastructure, including ERP systems, cloud-based applications, E-Commerce platforms, and the Microsoft Azure environment. The ideal candidate will support and mai ...
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IT Support Analyst
6 days ago
Bandai Namco Toys & Collectibles America Inc. Irvine, United StatesJob DescriptionWe seek a dynamic and organized IT Support Analyst with a good understanding of IT infrastructure, including ERP systems, cloud-based applications, E-Commerce platforms, and the Microsoft Azure environment. The ideal candidate will support and maintain our ERP syst ...
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DR support and Administrative analyst
3 weeks ago
Softworld Inc Irvine, United StatesJob Title: DR support and administrative analyst · Job Location: Irvine CA 92697 Remote (Client is based in CA) · Onsite Requirements: · ITDR (IT Disaster Recovery) · Business Continuity · Project Management Skills · Job Description: · Key Responsibilities: · Maintain IS-12/DR P ...
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Disaster Recovery Support Analyst
2 weeks ago
Irvine Technology Corporation Irvine, United StatesKey Responsibilities: · • Maintain DR Program and documentation (40%) · Update Location recovery plan, policies, standards, governance, and reports. · Maintain tools and documentation for Units/OIT · Manage content and collateral (e.g., toolkits) for UITRLs and OIT Recovery Te ...
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DR support and Administrative analyst
2 weeks ago
Softworld Inc San Francisco, United States PermanentJob Title: DR support and administrative analystJob Location: Irvine CA 92697 Remote (Client is based in CA)Onsite Requirements:ITDR (IT Disaster Recovery) · Business Continuity · Project Management Skills · Job De ...
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XE Irvine, United StatesAt Xe, we live currencies. We provide a comprehensive range of currency services and products, including our Currency Converter, Market Analysis, Currency Data API and quick, easy, secure Money Transfers for individuals and businesses. We leverage technology to deliver these serv ...
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XE Irvine, United StatesAt Xe, we live currencies. We provide a comprehensive range of currency services and products, including our Currency Converter, Market Analysis, Currency Data API and quick, easy, secure Money Transfers for individuals and businesses. We leverage technology to deliver these serv ...
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XE Irvine, United StatesAt Xe, we live currencies. We provide a comprehensive range of currency services and products, including our Currency Converter, Market Analysis, Currency Data API and quick, easy, secure Money Transfers for individuals and businesses. We leverage technology to deliver these serv ...
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Xe Irvine, United StatesJob Description · Job DescriptionAt Xe, we live currencies. We provide a comprehensive range of currency services and products, including our Currency Converter, Market Analysis, Currency Data API and quick, easy, secure Money Transfers for individuals and businesses. We leverage ...
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Client Support Analyst
1 week ago
Altus Group Irvine, United States**Job Category**: · Technology · **Pay Grade Range**: · $ $40.38 · **Disclaimer**: The base salary range represents the low and high end of Altus Group's "Pay Grade Range" for this position in the primary work location. Actual hiring salaries will vary depending on factors includ ...
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Support Analyst
11 hours ago
eTeam Walnut, United StatesTitle: Support Analyst · Duration: 11 Months · Pay rate: $45-$55/Hour · JOB DESCRIPTION · Evaluates service requests to ensure adherence to standards and processes. Identifies and resolves simple to medium complexity incidents and production problems. Understands and completes si ...
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Support Analyst
2 days ago
myKaarma Long Beach, United StatesJob Type: Full-time · Job Location: Long Beach, USA · Company: myKaarma · Company Overview: · myKaarma is a highly integrated team of people that strive to streamline and make the customer experience of Automotive Dealerships totally frictionless. We believe that creating simple ...
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Business Development Support Analyst
5 days ago
Pacific Investment Management Company, LLC Newport Beach, United StatesPIMCO is a global leader in active fixed income with deep expertise across public and private markets. We invest our clients capital across a range of fixed income and credit opportunities, leveraging our decades of experience navigating complex deb Support Analyst, Business Deve ...
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Client Account Support Lead Analyst
1 week ago
The Cigna Group Irvine, United States OTHERThe job profile for this position is Client Account Support Lead Analyst, which is a Band 3 Senior Contributor Career Track Role.Excited to grow your career? · We value our talented employees, and whenever possible strive to help one of our associates grow professionally before r ...
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Irvine Technology Corporation Santa Ana, United StatesJob Description · Job DescriptionDisaster Recovery Support and Administrative Analyst (Remote) · We have an immediate need for a contract Disaster Recovery Support and Administrative Analyst to join a public research university in Southern California. · Location: Remote working P ...
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IT Support Analyst
1 week ago
Monster Energy Corona, United StatesPosition Summary: · In this role, you will manage and perform tasks in the Help Desk ticketing system and phone queue. You will provide maintenance of mobile devices by analyzing requirements, resolving problems, installing hardware and software solutions, and supporting the end ...
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Support Analyst
12 hours ago
Aditi Consulting Walnut, United StatesResponsibilities: Evaluates service requests to ensure adherence to standards and processes. Identifies and resolves simple to medium complexity incidents and production problems. Understands and completes simple to medium complexity service requests such as job abends, break-fix ...
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Business Development Support Analyst
5 days ago
PIMCO Newport Beach, United StatesPIMCO is a global leader in active fixed income with deep expertise across public and private markets. We invest our clients' capital across a range of fixed income and credit opportunities, leveraging our decades of experience navigating complex debt markets. Our flexible capita ...
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Business Development Support Analyst
5 days ago
PIMCO Newport Beach, United StatesPIMCO is a global leader in active fixed income with deep expertise across public and private markets. We invest our clients' capital across a range of fixed income and credit opportunities, leveraging our decades of experience navigating complex debt markets. Our flexible capita ...
Digital Product Support Analyst - Irvine, United States - Capital Group
Description
"I can succeed as the Digital Product Support Analyst at Capital Group."As the Digital Product Support Analyst, you demonstrate intermediate knowledge across Retirement Plan (RP) websites: Participant, Sponsor and TPA versions of both PlanPremier and RecordkeeperDirect products. You oversee the management of website incident tickets and exhibit subject matter expertise in the business rules governing RP websites, including knowledge of the processes of working through those incidents with our vendors as needed . You're responsible for user acceptance testing efforts including creating test plan and securing testing resources for new web features or functionality and for ensuring defects are identified and resolved in a timely manner. You provide guidance to Digital Product teams, including IT, by providing business insights and organizational knowledge to influence requirements. In this role you will play a critical part in maintaining the functionality and reliability of our digital platforms, ensuring a seamless experience for our clients and users.Essential FunctionsWebsite Incident Management:
Attends daily meetings with Digital RP Product Team to review all website incidents to be prioritized and resolved, while ensuring timely execution.
Partners with vendor or development team responsible for fixing, improving, or updating the incidents.
Reviews and approves all actions needed to address website incidents.
Holds the partner teams accountable for timely resolution.
Proactively communicates to senior leadership for any issue escalations.
Replicate, research, and resolve web incidents in collaboration with vendors, internal Retirement Plan Services (RPS) business, and other internal departments.
Document and track incidents using Service Management processes and tools.User Acceptance Testing & Troubleshooting:
Project Business Acceptance Testing and defect triage for our public-facing RP websites.
Bi-weekly Thursday evening (after 5:00 pm) Pacific Time RP Release testing support.
Disaster Recovery Exercise testing support
Year-End Updates
Participant mobile apps."I am the person Capital Group is looking for."You have experience with Website Incident Management and User Acceptance Testing and Troubleshooting.
You have experience working across diverse groups both internal and external.You're flexible and able to test after hours during production support issues and/or project launches.
You're a curious intellectual with analytical tendencies that help you thrive when investigating issues that may be complex, ambiguous, or adverse.
You possess exceptional communication both written and verbal and can engage in discussions at various levels within the organization, including senior business leaders.
You have experience with Incident Management systems/processes using ServiceNow.You're responsible for the Retirement Plan (RP) forms maintenance [new/removal/updates].You have experience with Smartdesk, Microsoft Office Products, and SONI .You have experience working in an Agile environment including JIRA is preferred.
Orange County Base Salary Range:
$71,425-$114,280
Los Angeles Base Salary Range:
$77,177-$123,483In addition to a highly competitive base salary, per plan guidelines, restrictions and vesting requirements, you also will be eligible for an individual annual performance bonus, plus Capital's annual profitability bonus plus a retirement plan where Capital contributes 15% of your eligible earnings. You can learn more about our compensation and benefits here . * Temporary positions in Canada and the United States are excluded from the above mentioned compensation and benefit plans. We are an equal opportunity employer, which means we comply with all federal, state and local laws that prohibit discrimination when making all decisions about employment. As equal opportunity employers, our policies prohibit unlawful discrimination on the basis of race, religion, color, national origin, ancestry, sex (including gender and gender identity), pregnancy, childbirth and related medical conditions, age, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, citizenship status, AIDS/HIV status, political activities or affiliations, military or veteran status, status as a victim of domestic violence, assault or stalking or any other characteristic protected by federal, state or local law.
Digital Product Support Analyst professionals in Irvine
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