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    Service Advisor - Los Angeles, United States - Maserati of Puente Hills

    Maserati of Puente Hills
    Maserati of Puente Hills Los Angeles, United States

    4 weeks ago

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    Description

    Responsibilities:
    Greet customers, listen to their needs, and schedule appointments as needed.

    Set up loaner cars and verify insurance before maintenance is scheduled.


    Compensation and Benefits:
    Competitive Pay

    Flexible Working Hours

    Health Insurance

    PTO & Sick Leave

    401(K)


    Responsibilities:
    Greet customers promptly

    Obtain customer and vehicle information

    Clearly report all vehicle symptoms as described by the customer

    Determine and recommend maintenance based on the age, mileage, and history of the vehicle

    Prepare a complete and accurate estimate of the cost for labor and parts

    Establish follow-up time

    Monitor the progress of each vehicle throughout the day, and update customers frequently

    Verify that the final invoice reconciles with the work performed on the repair order

    Explain all completed work and charges to customers


    Requirements:
    Proven record of achieving exceptional customer satisfaction

    Past experience as a service advisor, assistant lane manager or service consultant

    Very energetic personality

    A desire for a long-term career with a growing organization

    Personal and professional integrity

    Computer skills and willingness to learn new programs

    We are an equal opportunity employer that is committed to diversity and inclusion in the workplace.

    We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

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