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    Service Advisor - Los Angeles, United States - Sonic Automotive

    Sonic Automotive
    Sonic Automotive Los Angeles, United States

    4 weeks ago

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    Description
    Service Advisor - Beverly Hills BMW in Los Angeles, CA at Sonic Automotive


    Job Type:

    Customer ServiceExperience:
    AssociateAbout


    At Beverly Hills BMW , a Sonic Automotive family dealership, you'll find the opportunities, resources, and support you need to grow and develop professionally.

    Our 100+ dealerships are concerned with more than moving inventory; they're committed to your success and invested in your future.

    So read on, and consider a rewarding career with Sonic Automotive, Inc.
    Job Description

    Schedules service appointments. Obtains customer and vehicle data prior to arrival when possible.
    Greets customers in a timely, friendly manner.
    Provides a complete and accurate written cost estimate for labor and parts. Establishes "promised time".Checks on progress of repair throughout the day.

    Contacts customers regarding any changes in the estimate or promise time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.

    Test-drive the vehicle or refer to the test technician as necessary.
    Maintain Customer Satisfaction Index rating at least comparable to that of the manufacturer, zone or branch average.

    Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers' specifications, using maintenance menus.

    Maintains a dealership-prescribed standard for "hours per customer repair order written."Understands and follows federal, state and local regulations, such as those governing the disposal of hazardous wastes, OSHA right-to-know, etc.

    Follows all company safety policies and procedures, and immediately report any and all accidents to a manager or supervisor.
    High school diploma or the equivalent.
    Ability to read and comprehend instructions and information.
    Two years of experience in a dealership position.
    General knowledge of vehicle mechanical operations.
    ASE certification preferred.
    Professional personal appearance.
    Excellent oral and written communication skills.

    All applicants must be authorized to work in the USAAll applicants must perform duties and responsibilities in a safe mannerAll applicants must be able to demonstrate ability to pass pre-employment testing to include background checks, MVR, drug test, credit report, and valid driver licenseAll your information will be kept confidential according to EEO guidelines.

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