Jobs
>
Remote

    Service Delivery Manager - Remote, United States - Origami Risk

    Origami Risk
    Origami Risk Remote, United States

    3 weeks ago

    Default job background
    Full time
    Description

    As a Service Delivery Manager you will support and drive success of individual team members and leading a collaborative approach to achieve group goals. The Service Delivery Manager will help build out a team of Professional Services & Implementations experts to help expand our business within the property & casualty insurance space or risk management, GRC, EHC and/or healthcare software industries.
    Starting base pay for this role is between $125,000 and $160,000. The actual base pay is dependent upon many factors, such as transferable skills, work experience, business needs, training, location, and market demands. The base pay range is subject to change and may be modified in the future. This role will be eligible for a bonus as well as competitive medical, dental, and vision benefits, wellness reimbursement, life insurance, and a 401(k) with company match. We offer vacation and sick leave benefits (under a flexible time off policy in most states).
    Responsibilities

    • Coordinates assignment of colleagues to implementation projects and ongoing support accounts.
    • Manages individual team member workloads.
    • Intervenes and maintains contact in difficult client situations to drive projects to a successful conclusion.
    • Accountable for meeting profitability and efficiency standards for client delivery.
    • Ensures that all team members records hours worked in accordance with Origami's time entry policy.
    • Ensures team members have the necessary tools, knowledge, skills to execute upon assigned deliverables.
    • Maintains service team assignments in Salesforce.
    • Accountable for ongoing quality of the data that drives service team metrics and for senior management reporting.
    • Leverages Origami standard configuration where possible and follows established best practices and industry standards when designing, configuring, and consulting on solutions.
    • Identifies potential scope creep / out-of-scope work and escalates to Project Manager.
    • Identifies potential expanded sales opportunities and notifies / coordinates with account management team on pursuing.
    • Records hours worked in accordance with Origami's time entry policy.
    • Facilitates the execution of strategic and tactical initiatives throughout the year.
    • Provides innovative ideas for ongoing improvement and evolution of the service model.
    • Identifies and coordinates additional trainings opportunities for team members.
    • Responsible for daily performance management of team members.
    • Completes team member performance evaluations and manages the performance review and compensation process for their team members.
    • Provides coaching and oversight of each team member to ensure productivity and quality.
    • Acts as a mentor to less experienced Origami colleagues.
    • Assists with the training and onboarding of new Origami colleagues.


    Qualifications

    • Bachelor's Degree in a business or technical field.
    • JavaScript, XML, SQL preferred.
    • 5+ years of previous client facing experience in a professional services environment.
    • Insurance Claims, Billing and Policy or RMIS, GRC, EHS, and/or Healthcare software industry


    Who We Are
    Origami Risk provides integrated SaaS solutions to organizations across the risk and insurance ecosystem - from insured corporate and public entities to brokers and risk consultants, insurers, third party claims administrators (TPAs), and risk pools. We deliver our risk management and insurance core system solutions from a cloud-based platform that is highly configurable, completely scalable, and accessible via web browser and mobile app.
    Dais Technology, a subsidiary of Origami Risk, provides a no-code platform that revolutionizes insurance product creation for MGAs, insurers, and reinsurers. Dais' event-based architecture enables AI-driven bundling, automation, and real-time deployment.
    Solutions from Origami Risk and Dais Technology are backed by a best-in-class service team of experienced risk and insurance professionals who possess a balance of industry knowledge and technological expertise. A singular focus on helping clients achieve their business objectives underlies our approach to developing, implementing, and supporting our risk management, safety, compliance, and insurance core system technology solutions.
    Origami Risk is proud to be an equal opportunity employer. We thrive and benefit from diversity and are committed to creating an inclusive and equitable environment for all employees. We do not discriminate against any individual based upon race, religion, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, color, sex, national origin, age, marital status, military or veteran status, disability, or any other characteristic protected by applicable law.

  • APIXIO

    Senior Delivery Manager

    2 weeks ago

    APIXIO Remote, United States Full time

    · Who We Are: · At the intersection of health plans and providers, Apixio is creating a leading Connected Care platform to minimize reimbursement inaccuracies and high-quality patient care so they can thrive as the industry moves toward value-based reimbursement models. · The c ...

  • AVT Technology Solutions GLM

    Senior Service Delivery Manager

    2 weeks ago

    AVT Technology Solutions GLM Remote, United States Full time

    About the role · If you enjoy wearing many hats, Senior Service Delivery Manager might be your niche This role serves the business in various capacities including leader, change agent, strategic consultant, program manager, subject matter expert, and customer advocate. This role ...

  • Arcadia (DC)

    Sr. Manager, Solutions Delivery

    3 days ago

    Arcadia (DC) Remote, United States Full time

    Who We Are · Arcadia is the technology company empowering energy innovators and consumers to fight the climate crisis. Our software and APIs are revolutionizing an industry held back by outdated systems and institutions by creating unprecedented access to the data and clean ener ...

  • BlueConic

    Technical Partner Delivery Manager

    1 week ago

    BlueConic Remote, United States Full time

    Full-time, Remote (US) · Hurry up We've got a dream to build · BlueConic is an international SaaS company that is growing at a sustainable, consistent pace. With a clear-eyed focus on being the market leader in the red-hot Customer Data Platform category, we're looking for the ri ...

  • ServiceNow

    Expert Programs Senior Delivery Manager

    2 weeks ago

    ServiceNow Remote, United States Full time

    Company Description · At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ...

  • Glow Networks

    Project Manager

    1 week ago

    Glow Networks Remote, United States

    **Description**: · - Hands on and detailed oriented Project Manager with telecom background and experience in customer delivery and SW development projects · - Overall, looking for individuals with a "TELECOM-IT PM DNA" who take ownership and responsibility for their projects, wo ...

  • WPRO TALENTS

    Engineering Manager

    3 weeks ago

    WPRO TALENTS Remote, United States

    This is a remote position. · Our client is a wallet for everything onchain. It's the safest & easiest way to explore the web3. · Our client is looking for an experienced and driven Engineering Manager to help us grow and solidify our engineering team. You will focus on people an ...

  • Zillow

    Senior Software Development Engineer

    3 days ago

    Zillow Remote, United States

    About the team · The Developer Experience Delivery Engineering team is responsible for the design, development, maintenance and operation of the systems and tools that enable all Zillow Group engineers to build, test, deploy and ship features to our customers. Our team is at the ...

  • Owens & Minor, Inc.

    Manager, Solutions Architecture

    2 weeks ago

    Owens & Minor, Inc. Remote, United States Full time

    Description · POSITION SUMMARY · The Solution Architecture Manager is responsible for overseeing the development and maintenance of software applications. They lead a team of solution architects ensuring the successful delivery of projects, and driving innovation and efficiency ...

  • WTS Paradigm, LLC

    Manager of Professional Services

    2 hours ago

    WTS Paradigm, LLC Remote, United States

    Paradigm is a software company transforming the way that the residential, construction & building product industries operate across the globe. We are looking for a Professional Services Manager to be part of revolutionizing these industries. · This key leadership role encompass ...

  • GE

    Senior MRO Value Engineer- Remote

    2 weeks ago

    GE Remote, United States OTHER

    Job Description Summary · The Senior MRO Value Engineer will report to the MRO Value Engineering Leader in the MRO Technology & Cost group of the Assembly, Test, Maintenance, Repair and Overhaul (ATMRO) organization. This is an exciting opportunity that is scoped with a combinati ...

  • Grafana Labs

    Senior Solutions Architect

    3 weeks ago

    Grafana Labs Remote, United States

    This is a remote position and we're considering candidates in the Americas MST/PST timezones. We are looking for a Solutions Architect (ProServ) to join our world class Customer Experience (CX) team. Solutions Architects at Grafana Labs provide customers with specialized business ...

  • ON24

    Product Management Director

    3 days ago

    ON24 Remote, United States Full time

    Description · . · Role Overview · ON24 is seeking a Product Management Director to help drive the product strategy and revenue goals of ON24's offerings. This person will be responsible for the planning, creation and delivery of new and existing products and product capabilitie ...

  • insightsoftware

    Client Service Manager

    3 weeks ago

    insightsoftware Remote, United States Full time

    Client Service Manager · Full-time · Company Description · insightsoftware is a growing, dynamic computer software company that helps businesses achieve greater levels of financial intelligence across their organization with our world-class financial reporting solutions. At ins ...

  • Glowtouch technologies

    Senior Program Manager

    4 weeks ago

    Glowtouch technologies Remote, United States

    : •Lead global programs focused on improving customer service and operational efficiency, exceeding KPIs through effective cross-regional and functional team collaboration. · •Drive customer satisfaction and retention by developing strategic roadmaps and actively engaging with cl ...

  • Maximus

    Director - Capture

    1 week ago

    Maximus Remote, United States Full time

    General information · Job Posting Title Director - Capture Date Friday, May 17, 2024 City Remote Country United States Working time Full-time Description & Requirements · Maximus seeks an experienced Director-level candidate to lead our strategic capture efforts. This posit ...

  • Ameresco Inc

    Senior Project Manager

    2 weeks ago

    Ameresco Inc Remote, United States Full time

    Ameresco, Inc. (NYSE:AMRC) is a leading cleantech integrator and renewable energy asset developer, owner and operator. Our comprehensive portfolio includes energy efficiency, infrastructure upgrades, asset sustainability and renewable energy solutions delivered to clients through ...

  • Alaic-AE

    Project Architect

    3 days ago

    Alaic-AE Remote, United States Full time

    If you are a passionate Project Architect looking to join a growing, fully remote firm, there is an incredible opportunity that awaits you with Atlantic-AE · We are looking for a Project Architect to mentor, coach, develop and promote for long-term success. We specialize in the c ...

  • Security Cleared Jobs

    Europe Regional Benefits Leader \

    4 weeks ago

    Security Cleared Jobs Remote, United States

    Job Description Summary · The Europe Regional Benefits Leader has oversight of GE Vernova benefit and pension programs across GE Vernova populations located in the European countries, including the UK and Ireland. · The Europe Regional Benefits Leader should build and maintain r ...

  • Hearst Television

    Sales Account Associate

    3 weeks ago

    Hearst Television Remote, United States Full time

    Sales Account Associate (Entry level) · WJCL TV, the ABC affiliate in Savannah GA is looking for a Sales Account Associate. The entry level position is a sales training program geared toward developing candidates into Sales Account Executives. As a Sales Account Associate, your f ...