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    Team Leader, Patient Access - Oklahoma City, United States - Newton-Wellesley Hospital

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    Description
    Job Description

    Team Leader, Patient Access


    Description

    • Leads staff to ensure compliance with hospital goals and mission in a way that contributes to the growth of the staff/department.
    • Manages workflow and monitors quality of work of the support staff group to ensure an efficient operational flow, timely completion of assignments and adherence to department's standards and regulations.
    • Reports process and or personnel issues to management. Currently holds a position in one of the registration areas.
    • Assist supervisor in monitoring staff performance, productivity, and compliance with departmental procedures to ensure quality and completeness. Provides feedback to supervisor to assist in staff annual performance appraisals.
    • Works cooperatively and provides constructive feedback to staff and takes appropriate steps to effectively resolve issues, seeking assistance from his/her supervisor/manager when needed.
    • Remains knowledgeable of and follows appropriate policies and procedures.
    • Acts as a resource person and team leader to ensure each Patient Access Representative receives the necessary support to accomplish goals.
    • Demonstrates ability to work independently and as part of a team in a fast paced environment with constant interruption.
    • Has on call responsibility. During this on call period, is a resource to the staff for questions and staffing decisions.
    • Flexible availability to accommodate work coverage requests.

    Qualifications

    Education and/or Experience Requirements:


    • An Associates Degree in related field or equivalent experience is required.
    • 1-3 years leadership experience preferred
    • Demonstrated excellent communication and organization skills, leadership experience preferred
    • Proficient with Microsoft Office, an Electronic Health Record, and other web-based portals required. Proficiency with Epic registration preferred.

    Primary Location
    :

    MA-Newton-NWH Main Campus

    #J-18808-Ljbffr


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