Account Manager - Santa Rosa, United States - AmeriPark

AmeriPark Santa Rosa, United States

3 weeks ago

Description

Santa Rosa Plaza Parking Director

Position Status:
Full-Time, 40-50 hrs per weekCompensation: $55,000 Salary, plus health benefits

Position Summary:

Manage all elements of the parking facilities to AmeriPark contractual expectations, focusing on service expectations, increasing financial performance, cost controls, revenue management control, and physical integrity of property.

An AmeriPark Parking Director is responsible for the oversight of the parking and other non-valet transportation programs at the Santa Rosa Plaza Mall.

In this capacity, the Parking Directory provides leadership and direction to department staff, overseeing self-parking operations and technology aspects in all areas on the property, and other transportation initiatives as set forth by the client.

Garage deck locations on property vary in complexity but are centrally located within a 1/2-mile radius.

Responsibilities

Responsible for hiring, training and development of Parking Attendants, Cashiers, Maintenance and Supervisors, as needed
Responsible for managing all employees by setting work expectations and leadership standards
Develops directly reporting supervisors and team members to create a highly engaged environment
Offers consistent and timely feedback to hourly staff to ensure effective communication between supervisors, management and staff
Coordinate parking and transportation activities with other departments
Develop and implement programs to improve guest and employee satisfaction
Schedule team meetings to develop strategies and improve employee satisfaction
Ensure appropriate and timely investigation response to guest and employee concerns
Oversee team member audits and follow-up to ensure all guidelines and policies are followed
Encourage team member development and participate in employee interviews for all positions
Work closely with property management by attending weekly or daily meeting with GM and Management to build a relationship and ensure expectations are met
Manage operating budgets, labor and non-labor budgets
Uphold and implement programs to support community involvement and property management initiatives involving parking and valet operations

Assist with other parking operation duties as necessary, such as increased volume during holidays and peak season, jumping in to help or even scheduling yourself with your team for training and accountability, etc,.

DESIRED CHARACTERISTICS
A strong passion for delivering the highest quality results for your guests, team and client
Very adept computer/analytical skill set
Able to decipher reports, identify trends, compile data and extract to GM in at-a-glance report at regular reporting intervals
Flexible availability, open to peak times including days, nights and occasional weekends as the season and role require
Ability to achieve results through the flawless execution of calculated strategies and objectives
Strong organizational, planning, delegation, mentoring and coaching skills, and a hunger to participate in regular training in each category not already "mastered"
Demonstrated desire to sharpen skills and develop in all areas of management
Able to schedule employees (no more than 10) and understand basic scheduling strategy
Experience managing in a high-scale, multi-operation single location (parking strongly preferred)
Ability to meet deadlines while maintaining 100% focus on regular duties
Must have excellent written and verbal skills to effectively communicate with all levels of the organization
Must be proficient in Microsoft programs such as Word, Excel, PowerPoint and Access.
Strong customer service, interpersonal and organizational skills
Ability to work well in a team environment as well as independently
Ability to think quickly and to make sound decisions
Qualifications/Requirements

Minimum 2 years of operations management experience in hospitality industry, including experience in guest and/or customer service (parking industry preferred)
Minimum 2 year degree, strongly desired in realm of Computer Science, Accounting or IT. Bachelor's degree from a four-year college or university is preferred but not required.
Verifiable work history matching resume
Working knowledge of parking and transportation systems software a plus
Must be available to work on weekends, holidays and nights on occasion, as required by season and role
Must be able to work outdoors in varying weather conditions, walking/traveling to multiple locations on property throughout the day
Valid in-state driver's license with a clean driving record
Financial Responsibility

Submission of various reports to specified client personnel – Incident, deposit, daily field, monthly usage, and monthly operating statement
Assurance of correct submission of property / departmental payroll to AmeriPark with focus on controlling labor cost and maximizing revenue
Review and amend pertinent staffing schedules
Responsible for accuracy of work from departmental supervisors
AmeriPark internal reporting and budget factoring
Internal / External Audit scheduling and supervision
Administrative Duties

Scheduling
Operational Reporting
Claim reporting
Revenue Collection
Revenue Reporting
Time and Attendance Reporting
Tip distribution (where applicable)
Additional Information

Customer Service Initiatives and Daily Game Plans
Directing the work of others
Scope of authority - Disciplinary actions are to be carried out by the person in this role.
Requirements

Pass Background and MVR as well as other positional screenings.
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