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    IVR Application Developer - Okemos, United States - Zele Cloud

    Zele Cloud
    Zele Cloud Okemos, United States

    1 week ago

    Default job background
    Technology / Internet
    Description

    Job Description

    Title: Senior Application Developer (Customer Service Team)

    Location: Dearborn, MI (Hybrid)

    Duration: 12 Months with possible extension

    The ideal candidate should have at least 5 years of experience in one or more of the following:

    • Web services and other cross system communication protocols and experience with integration of telephony systems to other computer systems (e.g. SOAP, VXML SQL, XML, REST)
    • Software development in an object orientated programming language; ability to design, develop and support advanced IVR applications.
    • Knowledge of PBX architecture, telecommunication network services, and contact center systems.
    • Working knowledge of and the ability to interpret and troubleshoot SIP based VoIP traffic, as well as the integration of dissimilar SIP telephony systems.
    • Strong understanding of contact center operation, including key metrics and workforce management needs
    • As well as experience with management and development of speech recognition systems and grammars
    • Working Knowledge of Genesys Cloud is a plus.
    IVR Application Developer (Contact Center)
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