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    Senior Application Developer - Okemos, United States - DATAMAXIS

    DATAMAXIS
    DATAMAXIS Okemos, United States

    3 weeks ago

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    Description

    Rate: Depending on experience

    Location: Okemos, MI (Hybrid)

    We are looking for a Senior Application Developer to join our Customer Service Team.
    The ideal candidate should have at least 5 years of experience in one or more of the following:

    • Web services and other cross system communication protocols and experience with integration of telephony systems to other computer systems (e.g. SOAP, VXML SQL, XML, REST)
    • Software development in an object orientated programming language; ability to design, develop and support advanced IVR applications.
    • Knowledge of PBX architecture, telecommunication network services, and contact center systems.
    • Working knowledge of and the ability to interpret and troubleshoot SIP based VoIP traffic, as well as the integration of dissimilar SIP telephony systems.
    • Strong understanding of contact center operation, including key metrics and workforce management needs
    • As well as experience with management and development of speech recognition systems and grammars
    • Working Knowledge of Genesys Cloud is a plus.

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