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    Senior VOIP Application Developer - Okemos, United States - HCL Global Systems

    HCL Global Systems
    HCL Global Systems Okemos, United States

    1 month ago

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    Description

    Role: Senior VOIP Application Developer

    Location: Okemos, MI (2 day / week onsite, subjected to change in future) (Need Locals)

    Duration: 12+ months

    Webex Interview

    Description:

    • The ideal candidate should have at least 5 years of experience in one or more of the following:
    • Web services and other cross system communication protocols and experience with integration of telephony systems to other computer systems (e.g. SOAP, VXML SQL, XML, REST)
    • Software development in an object orientated programming language; ability to design, develop and support advanced IVR applications.
    • Knowledge of PBX architecture, telecommunication network services, and contact centre systems.
    • Working knowledge of and the ability to interpret and troubleshoot SIP based VoIP traffic, as well as the integration of dissimilar SIP telephony systems.
    • Strong understanding of contact centre operation, including key metrics and workforce management needs
    • As well as experience with management and development of speech recognition systems and grammars
    • Working Knowledge of Genesys Cloud is a plus

    Skill Matrix:

    Skill

    Years of Experience

    Rating on the scale of 10

    Telephony Systems

    IVR

    PBX

    SIP

    VOIP

    SOAP

    VXML

    SQL

    XML

    Rest

    Contact Center operations

    Speech Recognitions

    Knowledge of Genesys

    Senior VOIP Application Developer (Need local to Okemos, MI)

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