- The ideal candidate should have at least 5 years of experience in one or more of the following:
- Web services and other cross system communication protocols and experience with integration of telephony systems to other computer systems (e.g. SOAP, VXML SQL, XML, REST)
- Software development in an object orientated programming language; ability to design, develop and support advanced IVR applications.
- Knowledge of PBX architecture, telecommunication network services, and contact centre systems.
- Working knowledge of and the ability to interpret and troubleshoot SIP based VoIP traffic, as well as the integration of dissimilar SIP telephony systems.
- Strong understanding of contact centre operation, including key metrics and workforce management needs
- As well as experience with management and development of speech recognition systems and grammars
- Working Knowledge of Genesys Cloud is a plus
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Senior VOIP Application Developer - Okemos, United States - HCL Global Systems
![Default job background](https://contents.bebee.com/public/img/bg-user-ex-1.jpg)
Description
Role: Senior VOIP Application Developer
Location: Okemos, MI (2 day / week onsite, subjected to change in future) (Need Locals)
Duration: 12+ months
Webex Interview
Description:
Skill Matrix:
Skill
Years of Experience
Rating on the scale of 10
Telephony Systems
IVR
PBX
SIP
VOIP
SOAP
VXML
SQL
XML
Rest
Contact Center operations
Speech Recognitions
Knowledge of Genesys
Senior VOIP Application Developer (Need local to Okemos, MI)