Jobs
>
Middleton

    Patient Support Specialist - Middleton, WI, United States - Chartwell Midwest

    Chartwell Midwest
    Chartwell Midwest Middleton, WI, United States

    2 weeks ago

    Default job background
    Healthcare
    Description

    POSITION SUMMARY
    The duties of the Patient Support Specialist are similar to those of the Patient Support Representative

    as outlined in this position summary. They differ in that the Specialist works in areas of HME with a

    higher degree of complexity (e.g. Complex RT, General HME). The Patient Support Specialist is

    responsible for the collection of demographic and financial information from patients to ensure a

    smooth onboarding to services provided by UW Health Care Direct. This job has the responsibility for

    the verification of patient eligibility for insurance benefits, including but not limited to, Medicare,

    Medical Assistance, and numerous third-party payers to ensure adequate and timely reimbursement.

    The Patient Support Representative is responsible for setting expectations and providing responsive

    communication to patients, providers and other internal and external stakeholders regarding the status

    of their order. Creation and management of sales orders in Brightree is also a core responsibility.


    JOB REQUIREMENTS

    Licenses:
    N/A


    Education:
    High school diploma or equivalent required

    Experience:
    Customer service experience required

    Minimum of three years of experience in healthcare required

    Experience with home medical equipment preferred

    Miscellaneous:
    Ability to learn and competently work with coworkers, referral sources and patients required.

    Must have the ability to learn and work with computer programs such as Health Link (Epic) and Brightree.

    Proficient in medical terminology and abbreviations.


    TECHNICAL RESPONSIBILITIES

    • Complete, accurate, and timely verification and entry of all patient demographics
    • Obtain and review clinical documentation to ensure insurance guidelines are met for the
    equipment or supplies ordered


    • Obtain purchase and initial rental prior authorizations
    • Convey insurance benefits and out of pocket costs to the patient
    • Complete accurate and timely sales order entry of the item(s) requested
    • Responsible for answering incoming phone calls regarding a multitude of questions or concerns,
    working to establish a positive rapport and meet the needs of every caller


    • Responsible to returning patient and provider phone calls, helping assist in getting the patient
    qualified for needed equipment


    • Schedule appointments for setup and delivery or pickup of equipment.
    • Responsible for timely follow up of all tasks, this will include a variety of sales order related issues,
    CMNs, prior authorizations, patient questions, etc.


    • Manage inbound faxes/referrals, including the UW In Basket and email
    • Provides basic team related training to new staff and peers
    • Performs other duties as assigned
  • Dane County

    Economic Support Specialist

    3 weeks ago

    Dane County Madison, United States

    The Dane County Human Services Department has one (1) vacancy for an Economic Support Specialist position. · The eligible list created from this posting may be used for future Economic Support Specialist vacancies for the next six (6) months. · Exam: Written Test · Watch this vid ...

  • Catholic Charities of Madison

    Clinical Support Specialist

    3 weeks ago

    Catholic Charities of Madison Madison, United States Full time

    **The heart of our mission is to demonstrate Christ's love and justice by caring in faith for the human family. We change lives by helping and employing people of all backgrounds.** · 5 Door Recovery, a program within Catholic Charities, has an immediate opening for a **full time ...

  • Barnes, Inc.

    Administrative Support Specialist

    1 week ago

    Barnes, Inc. Madison, United States

    Are you ready to be part of a dynamic team at Barnes, Inc., a 100% employee-owned landscape and snow removal company that is dedicated to delivering exceptional service to our clients? We are on the lookout for a highly organized and detail-oriented Administrative Support Special ...

  • Dane County

    Economic Support Specialist

    2 weeks ago

    Dane County Madison, United States

    OPENING DATE: 04/19/2024 · CLOSING DATE: 5/3/2024 11:59 PM Central · **Description** · The Dane County Human Services Department in Madison, Wisconsin, is recruiting for a full-time (1.0 FTE) Economic Support Specialist (Bilingual - Spanish) position. Employees who work in biling ...

  • Affiliated Engineers, Inc.

    Pc Support Specialist

    1 week ago

    Affiliated Engineers, Inc. Madison, United States

    Overview: · **Affiliated Engineers, Inc. (AEI)** is a leading, multidisciplinary consulting engineering firm and collaborative community of over 800 employees who plan, design, and deliver high-performance, innovative, and holistic engineering solutions — positively impacting soc ...

  • Singlewire Software, LLC

    Technical Support Specialist

    3 days ago

    Singlewire Software, LLC Madison, United States

    **Who We Are** · We're a software company. We make InformaCast and Visitor Aware - a combination of great notification software and visitor management software - and we sell it to people all over the world. Our employees, customers and partners love us. · At Singlewire Software, ...

  • Sub-Zero Group, Inc.

    Sales Support Specialist

    1 week ago

    Sub-Zero Group, Inc. Madison, United States

    Sub-Zero, Wolf, and Cove the leading manufacturer of luxury kitchen appliances is a longstanding, family-owned company in the Madison area. Icons of design and paragons of performance and quality, Sub-Zero, Wolf, and Cove are the refrigeration, cooking, and dishwashing specialist ...

  • Orion Family Services, Inc.

    Child and Family Support Specialist

    1 week ago

    Orion Family Services, Inc. Madison, United States

    Child and Family Support Specialist · Do you like to play with kids, and want to help families in their healing journey? Orion is currently seeking individuals to join our Community Services Program. Services are focused on youth and their families, and are provided in home or in ...

  • NORTH COUNTRY BUSINESS P RODUCTS INC

    Field Support/helpdesk Specialist

    3 days ago

    NORTH COUNTRY BUSINESS P RODUCTS INC Madison, United States

    **Field Support/Helpdesk Specialist** · Madison, Wisconsin · We are in search of a Field Support/Helpdesk Specialist to join our team at North Country Business Products If you are a self-motivated individual who likes the ever-evolving changes in technology and enjoys a mix of be ...

  • Family Service Madison

    Therapeutic Parent Support Specialist

    1 day ago

    Family Service Madison Madison, United States

    Family Service Madison, Inc. seeks a full-time Therapeutic Parent Support Specialist to join the Strong Families Initiative (SFI) program. Position responsibilities include providing education, resource linkage, parent skill training, and crisis support to parents and families in ...

  • Family Service Madison

    Therapeutic Parent Support Specialist

    6 days ago

    Family Service Madison Madison, United States

    Family Service Madison, Inc. seeks a full-time Therapeutic Parent Support Specialist to join the Strong Families Initiative (SFI) program. Position responsibilities include providing education, resource linkage, parent skill training, and crisis support to parents and families in ...

  • Madison Psychiatric Associates

    Patient & Clinician Support Specialist

    1 week ago

    Madison Psychiatric Associates Madison, United States

    Madison Psychiatric Associates is looking for a Patient & Clinician Support Specialist to join our one-of-a-kind Support staff team. At our clinic we focus on putting the patient first and believe that every staff person can impact a life for the better. We pride ourselves on hav ...

  • AprilAire

    Technical Product Support Specialist

    1 week ago

    AprilAire Madison, United States

    Overview: · AprilAire is a growing Madison-based company and an industry leading provider of healthy air solutions. We believe everyone deserves healthy air. You will join a team of professionals who are passionate, customer focused, adaptable, and leading the way for new HVAC te ...

  • State of Wisconsin

    Forestry Field Technology Support Specialist

    2 days ago

    State of Wisconsin Madison, United States

    **Introduction**: · The Wisconsin DNR is dedicated to working with Wisconsinites while preserving and enhancing the natural resources of Wisconsin. In partnership with individuals and organizations, DNR staff manage fish, wildlife, forests, parks, air and water resources while pr ...

  • Attic Correctional Services Inc

    Security Support Specialist 4pm-12am Madison

    2 weeks ago

    Attic Correctional Services Inc Madison, United States

    This full-time position is responsible for ensuring program compliance with program rules and funding guidelines for a correctional Community Based Residential Facility, housing adult correctional clients. Due to the importance placed on security and community safety, this positi ...

  • Boston Orthotics & Prosthetics

    Corporate Support Specialist

    2 weeks ago

    Boston Orthotics & Prosthetics Stoughton, United States

    **Job Title**: Corporate Support Specialist · **Reports To**: HR Manager · **FLSA Status**: Non -Exempt · **Department**: Corporate Support · **About Boston Orthotics & Prosthetics**:As a leader in specialized pediatric orthotics, we take great pride in having the industry's top ...

  • Old Colony YMCA

    Camper Support Specialist

    1 week ago

    Old Colony YMCA Stoughton, United States

    JOB SUMMARY: The role of the Camp Support Specialist is to coordinate efforts with the Camp Clinician, counselors, nurse, and administration to implement strategies to help campers with a diverse array of abilities and social and emotional needs to positively engage in camp. They ...

  • Chartwell Midwest Wisconsin

    Patient Support Specialist

    1 week ago

    Chartwell Midwest Wisconsin Middleton, United States

    POSITION SUMMARY · The duties of the Patient Support Specialist are similar to those of the Patient Support Representative · as outlined in this position summary. They differ in that the Specialist works in areas of HME with a · higher degree of complexity (e.g. Complex RT, Ge ...

  • Sun Nuclear

    Product Support Specialist

    1 week ago

    Sun Nuclear Middleton, United States

    ** Product Support Specialist** · **Job Category****:** Professionals Level 6 **Requisition Number****:** PRODU001289 Showing 1 location **Job Details** · **Description** · The Product Support Specialist is a focal point for receiving, handling, resolving and recording custome ...

  • Gilson

    Senior Sales Support Specialist

    3 weeks ago

    Gilson Middleton, United States

    MISSION · The Service Sales Specialist must provide excellent customer service, be detail oriented and work with field staff and internal staff to promote and sell service to a selected group of customers and prospects that will be determined by management. Utilizes a combinatio ...