Benefits Specialist - San Mateo, United States - ATR International

ATR International San Mateo, United States

3 weeks ago

Description

We are seeking a Benefits Specialist - II for a very important client.

Job Duties

Performs intake interviews to gain foundational understanding of individual needs and evaluates medical certification received to determine eligibility
Works with individuals to determine reasonable accommodations needed to perform essential job functions or compete for a vacancy
Performs timely and comprehensive end-to-end case management by engaging in the interactive process with applicants and employees seeking reasonable accommodations based on disability, medical condition, and religious beliefs and their managers
Conducts in person and virtual meetings with employees, managers, and cross-functional stakeholders
Educates employees, managers, Human Resource partners, and other stakeholders regarding the interactive process
Documents the interactions associated with requests for reasonable accommodations, the interactive process and communicates accommodation outcomes to appropriate parties
Analyzes the reasonableness and effectiveness of accommodations
Explores and evaluates requested accommodations against essential job functions and restrictions/limitations and/or observance of religious beliefs of practices and recommends alternative accommodations as needed
Manages medical certifications and seeks clarification as needed
Creates and amends individual accommodations plans and strategies as needed
Monitors temporary and ongoing accommodations with defined check points and end dates based on case strategy and processes
Coordinates with employees, managers, HR partners, Legal, Benefits, Payroll, third-party administrators, etc to resolve issues related to reasonable accommodations
Identifies and educates employees in 1:1 consultation about available programs and services
Facilitate the interactive process and collaborate with other functions in the implementation of the accommodation as needed, which may include Benefits, Leave and Exit Management, Payroll, Facilities, Information Technology, and third-party vendors, etc.
Facilitates arrangements and documents process for job reassignments if no reasonable accommodations can be made in the current role
Maintains information in case management system to track and ensure accurate and timely case management
Maintains confidentiality of employee and applicant records, as applicable
Other duties as assigned

Requirement:

The ideal candidate will possess the following qualifications:

Skills, Abilities, and Knowledge

Full knowledge and proficient application of California and federal laws and regulations regarding reasonable accommodations based on disability, medical condition, and religious beliefs
Knowledge and understanding of ADA regulations, HIPAA and related Federal and State privacy laws and regulations, and guidelines and standards as applicable to a workplace setting
Effective collaboration with a wide range of stakeholders using strong verbal and written communication skills
Ability to assess and interpret individual employee/applicant needs and to make appropriate referrals to internal or external sources
Ability to use independent judgment to manage and impart confidential and sensitive employee information
Strong organizational, negotiation, critical thinking, analytical, problem-solving, and customer service skills
Ability to apply principles of critical thinking to define problems, collect data, establish facts, and propose solutions
Ability to perform in a fast-paced, deadline-intensive environment and effectively manage a high volume of work with strong attention to detail
Ability to create and maintain professional relationships within all levels of the organization
Ability to work effectively in a team environment and perform tasks independently under general direction
Ability to communicate with and relate to individuals of diverse disabilities and backgrounds
Ability to gather data, compile information, and prepare reports
Proficiency in Microsoft Word, Microsoft Outlook, Microsoft Excel, ServiceNow, and Workday

4 years' experience managing leaves of absence and reasonable accommodations preferred

Certified Professional in Disability Management (CPDM) certification, Certified Rehabilitation Counselor certification (CRC), Vocational Rehabilitation certification, other related HR certification, and/or advanced degree preferred
Relevant experience managing employee requests for reasonable accommodations with ADA (Americans with Disabilities Act) and FMLA (Family and Medical Leave Act), including current experience in statutes, regulations and guidance issued by the Equal Employment Opportunity Commission (EEOC) pertaining to ADA accommodations.

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