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    Customer Service Rep - Los Angeles, United States - Hankey Group

    Hankey Group
    Hankey Group Los Angeles, United States

    1 week ago

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    Description

    ** Customer Service Rep**

    **Job Category****:** Customer Service **Requisition Number****:** CUSTO005240 Showing 1 location **Job Details**

    **Description**

    Midway's growth is exciting and we are seeking a highly motivated, enthusiastic, and detail-oriented Customer Service Representative - Management Assistant that expresses an energetic personality to mirror our Exotic, Luxury and Standard vehicle fleet and Customer Service. With Midway Car Rental's continued growth, the individual must be zealous in personal growth within the company and be a valuable asset to the company's growth.

    **RESPONSIBILITIES:**

    Demonstrate exceptional customer service while applying focused sales techniques to determine customer needs to enhance their rental experience.

    Understand the Ins and Outs of the business with an ownership attitude.

    Prepare rental and return documents accurately and completely. Disclose rates, additional charges, rental terms and conditions, and obtain proper customer signatures.

    Be knowledgeable on vehicle fleet and be able to provide any additional information necessary regarding option and/or additional services offered.

    Assist customers by effectively responding to or resolving customer service issues.

    Maintain a professional appearance in both personal dress and office cleanliness.

    Perform other customer-related duties to ensure our service exceeds customer expectations.

    Process the Daily Business Report and other revenue reporting functions in an efficient and timely manner.

    Perform other duties as assigned by management. (*May include office/lot cleaning as well as car washing/vacuuming responsibilities)

    **REQUIREMENTS:**

    1-2 years of customer service experience

    6+ months of sales experience

    Require strong English communication skills, both verbal and written

    Extremely high energy level

    Available to work nights, weekends, and holidays

    Passion for automobiles and working with the public

    Great at multi-tasking

    Attention to detail and organized

    Pass background, inclusive of Pre-Employment Drug Test

    Clean driving record (no more than one violation, DUI, reckless driving, or any other serious driving offenses in the last 3 years)

    COVID Vaccination preferred

    **Company Benefits:**

    Paid Holidays, Vacations and Sick Days Off

    Medical, Dental, and Vision insurances for full-time employees on the 1st month after 60 days of employment

    401(k) participation and Employee Stock Ownership Plan for employees after 6 months of employment

    **Qualifications**

    **Skills**

    **Behaviors**

    **:**

    **Motivations**

    **:**

    **Education**

    **Experience**

    **Licenses & Certifications**

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