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    Field Service Engineer - Seattle, United States - Sartorius AG

    Sartorius AG
    Sartorius AG Seattle, United States

    2 weeks ago

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    Description
    Sartorius is seeking a dynamic entrepreneurially spirited Field Service Engineer based remotely in the Seattle, Washington area.

    In this role, you will be supporting cutting edge equipment; the Ambr system (this is a unique product on the market).

    You will act as a trusted partner supporting customers with management of installations & commissioning, calibration, and preventative maintenance across a range of systems.

    For more information on the Ambr system please click the link below.

    What you will accomplish together with us:

    On a daily basis you will perform installation & commissioning, calibration, preventative maintenance and break fix repairs across a range of systems.

    You will be responsible for maintaining fault finding data, and feedback of product performance data to customers and internal groups within Sartorius.

    Additionally, you will acquire in-depth product knowledge and demonstrate self-improvement.
    You will be required to perform a variety of in-house service activities in the Delaware office as needed.

    You will follow all service procedures to ensure that Sartorius' customer information and product software/configuration is up to date and accurate.

    You will keep accurate records of time, expenses and work performed.

    You will make independent decisions regarding the repair of field equipment based on service level agreements and customers support contract agreements/details.

    You will collaborate with teams to escalate system issues that cannot be resolved to the relevant Product Support Engineer, Customer Support Engineer and the Hardware Resource Coordinator
    Do you enjoy traveling? You will travel up to approximately 80% (primarily within an assigned territory).


    What Will Convince Us:
    You have completed an associate degree in mechanical/electrical engineering or equivalent military or trade school certificates in electronics/electrical technology.
    You have formal training in mechanical/electrical hardware set-up and configuration. Field or building services engineering experience would be considered in lieu of a formal qualification.

    You have a minimum of 2 years' experience of working in a commissioning/test or field service/support environment within high-tech engineering/manufacturing company - ideally on capital equipment.

    You have a valid Driver's License and passport or the ability to obtain one.
    Must have experience with and be competent in measuring AC/DC voltages.
    Hands on experience with robotics, motors, conveyor systems, input/output modules, optical readers, pneumatics and electromechanical assemblies
    Experience of electrical, mechanical & I/O fault-finding at system and component level
    Experience with automation and or robotics is a huge plus
    Understanding of automatic mechanisms and their associated electrical control systems


    We Value:
    Excellent driving record
    Ability to communicate effectively and establish sound relationships with team members and customers.
    A good understanding of mechanical/electrical drawings
    Proven problem-solving skills
    Ability to effectively train and manage customers in the use of our products
    Computer literate and familiarity with MS Office
    Good understanding of mechanical and electrical schematics
    Installation of software and firmware updates/testing
    Customer maintenance/best practice training
    Calibration of control systems, e.g. temperature and/or volume
    Knowledge of clean room protocols, drug discovery, process development, cell culture technologies and GMP environments would be advantageous.
    An understanding of both Mammalian and Microbial cell cultures
    Bioreactors and their use to grow cell culture
    Experience of configuring PCs and installing software packages (Windows OS)

    You identify with our core values:
    Sustainability, Openness, Enjoyment

    Base salary offered for the position is $85, $100,000.00 depending on experience, plus annual bonus, and car allowance.

    What We Offer

    As a growing global life science company, with our stock listed on the German DAX and TecDAX , Sartorius offers a wide range of benefits:

    Personal and Professional Development:
    Mentoring, leadership programs, LinkedIn Learning, internal seminar offerings

    Worklife Balance:
    Paid vacation, sick time, corporate holidays and community service day; as well as flexible work schedules
    Making an Impact Right from the Start:

    Comprehensive onboarding, including a virtual online platform

    Welcoming Culture:
    Mutual support, team spirit and international collaboration; communities on numerous topics such as "Coaching", "Agile Working" and a "Businesswomen's Network"

    Health & Well Being:


    Wide selection of health and well-being support such as a variety of medical plans to choose from, dental, vision, EAP, and other wellness programs.


    Intelligent Working Environment:
    Working in smart buildings with the latest technology and equipment.

    Retirement Savings Plan:

    401 k (with generous company match)

    Flexible Spending:
    HSA, FSA (dependent care & healthcare spending), Transportation Commuter Account

    Company Paid Benefits:
    Basic Life Insurance, AD&D, EAP, Family Planning & Women's Health, Health Advocate

    Additional/Optional:
    Supplemental Life Insurance (employee, spouse & dependents), Legal Services, LTD & STD, Critical Illness Insurance, Student Loan Tuition Refinance Service

    All qualified applicants will be considered for employment without regard to race, color, religion, sex or national origin. We are also an equal opportunity employer of individuals with disabilities and protected veterans.

    Please view equal employment opportunity posters provided by OFCCP here.

    E-Verify Participation Info

    E-Verify Workers Rights

    For Residents of California please review;

    CA Privacy Notice for Employees

    #LI-remote

    Sartorius is part of the solution in the fight against cancer, dementia, and many other diseases. Our technologies help translate scientific discoveries into real-world medicine faster, so that new therapeutics can reach patients worldwide.

    We look for ambitious team players and creative minds, who want to contribute to this goal and advance their careers in a dynamic global environment.

    Join our global team and become part of the solution. We are looking forward to receiving your application.

    We look forward to receiving your application.


    Sartorius is an Equal Opportunity/Affirmative Action employer and will consider all qualified applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

    All employment decisions are based on valid job-related requirements.


    If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to use or access our website, you may request a reasonable accommodation to express interest in a specific opening.

    You can request reasonable accommodation by calling ext 8330 or via e-mail at

    About Sartorius

    Sartorius is part of the solution in the fight against cancer, dementia, and many other diseases. Our technologies help translate scientific discoveries into real-world medicine faster, so that new therapeutics can reach patients worldwide.

    We look for ambitious team players and creative minds, who want to contribute to this goal and advance their careers in a dynamic global environment.

    Join our global team and become part of the solution. We are looking forward to receiving your application.

    #J-18808-Ljbffr
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