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    Digital Support Technician - Cleveland, United States - thunder::tech

    thunder::tech
    thunder::tech Cleveland, United States

    1 week ago

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    Description

    Job Description

    Job Description

    Howdy thunder::tech is an integrated marketing agency headquartered in Cleveland, Ohio. We're searching for a full-time Digital Support Technician 1 to join our team. As a Digital Support Technician, you will play a crucial role many areas of the development department. Whether it's maintaining our IT infrastructure or working closely with the Digital Support team to complete client-facing support tickets you'll always be learning new things in fun and fast-paced environment.

    Specific Responsibilities:

    • Assist in the administration, configuration, and maintenance of servers, networks, cloud infrastructure, and other IT infrastructure components.
    • Monitor system performance and troubleshoot issues to ensure optimal functionality. Implement and maintain security measures to protect the agency's digital assets and client data.
    • Stay updated on industry best practices and proactively address potential security vulnerabilities.
    • Work closely with the Development and Client Services teams to ensure seamless integration of systems and applications.
    • Provide technical support to internal stakeholders and address their IT-related queries.
    • Participate in the development and implementation of automation scripts to streamline routine tasks and enhance operational efficiency.
    • Create and maintain documentation for IT processes, configurations, and troubleshooting procedures.
    • Work in conjunction with various departments for the support and maintenance of client websites
    • Develop new features for existing applications and dynamic websites
    • Analyze and troubleshoot active websites and applications across a wide array of programming languages
    • Provide updates on the status of requests for both clients and management
    • Stay up to date on current technological developments for potential use in the workplace
    • Conduct Quality Assurance tests and create reports

    Primary Qualifications:

    • Self-sufficient learning and problem-solving skills
    • Basic knowledge of the following:
      • .NET 4.0+ framework and webforms architecture
      • C#, data structures, object-oriented programming
      • PHP, object-oriented programming
      • GIT source control
      • Microsoft Visual Studio
      • MS SQL Server Studio
      • NetBeans or comparable PHP IDE
    • Basic knowledge of and ability to use the following:
      • Popular web content management systems (such as Kentico, Sitecore, WordPress, Umbraco, Drupal)
      • HTML, CSS, JavaScript (Browser side languages)


    Expected Experience:

    • 2-3 years of technical support desk experience helping individuals with technical issues.
    • 2-3 years of professional web development using qualifications listed above.
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