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    NOC Engineer - Chicago, IL, United States - Shirley Ryan AbilityLab

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    Description
    You'll work in a truly inclusive environment where diversity and equity are championed through words and actions.

    You'll play a role in something that's never been done before as we integrate science and clinical care to help patients achieve better, faster outcomes — as we Advance Human Ability, together.

    This Voice Engineer installs and supports all telecommunications, voice cabling and third party voice applications tied to Cisco CUCM systems.

    Upgrades and modifies the Voice over Internet Protocol ("VoIP") network to satisfy growth and expansion, and provides IP networking support for new VoIP services.

    The Voice Engineer will also work with customers to train, educate and gather data to configure and implement a customer-focused and enterprise-wide Unified Communications solution.

    Installs, maintains, monitors, upgrades, updates, troubleshoots the organization's Cisco CUCM phone system, Unity connection voicemail system, Cisco Emergency Responder (including cloud based e911), Cisco UCCE, Cisco IVR, Calabrio voice recording system, Video conference system, and Video Distribution System.

    Supports ongoing add, moves and changes of voice and Telecom equipment.
    Maintains VoIP system documentation including user guides, installation procedures, configuration procedures and standards. Trains end users to use telephony systems and equipment.
    Supports third party applications integrated into the organization's VoIP systems (e.g., Completes call detail records analysis and generates reports as requested by end users.
    Maintains phone directories and extensions database (route plan).

    Performs daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of updates.

    Troubleshoots all LAN and WAN hardware components using network analyzers for voice services and configures correct communication media segments.

    Network Engineer on projects and Provide on-call support outside of routine business hours.
    Analyzes new technology that enables the company to be on a high level of services.
    Reports to Manager, Network and Systems

    BS degree in a computer discipline or relevant certification. Work experiences can replace traditional educational requirements.
    CCNA collaboration or CCNA Routing and Switching preferred.
    Practical experience in network protocols like TCP/TP including QoS, CoS and multicast.
    Must be familiar with analog and digital phone systems, including VoIP.

    Basic knowledge of Microsoft Windows products and technologies, Microsoft server/application products, and Microsoft Office suite, including MS Project and Visio.

    Network and Sr. Normal office environment with little or no exposure to dust or extreme temperature.
    Prolonged exposure to video display terminal.

    Travel to Shirley Ryan AbilityLab's Disaster Recovery data center or remote clinic locations in company vehicle or personal vehicle.

    All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.


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