Partner Specialist - Somerset, United States - SHI International

SHI International Somerset, United States

3 weeks ago

Description

Job Summary:

A Partner Specialist supports the partner business, act as a Partner subject matter expert and will work closely with our sales teams and Partner Account Managers to maintain and grow partners business. The Specialist will solve problems, answer product, program, and deal registration questions. The Partner Specialist will foster relationships with customers and/or internal staff by communicating their knowledge on a product, service, proposition, or process.

This position is required to report to the SHI Somerset, NJ office location as determined by management.

About Us:

Since 1989, SHI International Corp. has helped organizations change the world through technology. Weve grown every year since, and today were proud to be a $14 billion global provider of IT solutions and services.

Over 17,000 organizations worldwide rely on SHIs concierge approach to help them solve whats next. But the heartbeat of SHI is our employees all 6,000 of them. If you join our team, youll enjoy:

Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.
Continuous professional growth and leadership opportunities.
Health, wellness, and financial benefits to offer peace of mind to you and your family.
World-class facilities and the technology you need to thrive in our offices or yours.

Responsibilities:

Include, but are not limited to:

Design collateral, host webinars and give presentations to educate on your manufacturer, their offerings, and how we can win with their solutions
Act as a go-to resource for partner sales teams, to answer product, program, and deal registration questions
Conduct conference calls/meetings with Sales teams, manufacturer Sales teams, and customers to sell partner products and solutions
Train sales teams on partner products and programs, and how customers can benefit by using their core products
Stay up to date on new product technology offerings, as well as partner-specific trainings and certifications
Develop and manage a sales pipeline on an ongoing basis through CRM and Excel
Execute on parnter campaigns and initiatives aligning with Sales teams
Own and monitor the partners Alias or Team Box and manage request by resolving within our Service Level Agreements
Monitor CRM for submitted Deal Registrations request and submit them to the partner
Maintain Partners Pipeline tracking open Deals and Communicate regularly with Partners, distribution, and sales to ensure forecast accuracy
Maintain internal Partners pages and all relevant content including product deals, awards, promos etc.
Be the main point of contact for Order Resolution Issues such as cancellations, returns, incorrect end user or SKU/Quantity etc

Qualifications:

Bachelors degree
Minimum 1 year of business office experience, Inside/outside sales experience or Partner Sales Support experience preferred

Required Skills:

Excellent organizational, communication, verbal, and written skills
Ability to multitask - effectively balance short-term and long-term priorities
Ability to analyze multiple market factors to both anticipate and identify customer problems/needs and recommend appropriate solutions
Ability to effectively prioritize multiple demands while ensuring customer needs are met
Ability to work both individually and in a team environment
Proficiency in Microsoft Outlook, Word, Excel, and PowerPoint
"Partner Champion" and partner ownership mentality
Ability to communicate comfortably and professionally with a wide variety of internal and external leadership contacts
Creative approach to promoting partners brand
Ability to be comfortable hosting team meetings, webinars and events

Certifications Required:

Maintain Partners Certifications must be maintained during employment

Unique Requirements:

Position requires no more than 10% of travel
Extended hours may be required to complete some special projects and quarter end workload

Additional Information:

The estimated annual pay range for this position is $45,000 - $80,000 which includes a base salary and bonus. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.
Equal Employment Opportunity M/F/Disability/Protected Veteran Status

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