- Provide excellent customer service while fulfilling time sensitive delivery or pick up valuables at customer specified locations.
- Work cooperatively with Coordinator and branch personnel to ensure successfully completed transaction requests.
- MCSR's will receive time sensitive requests or tasks from the V1BE Coordinator via delivery app. MCSR's then complete the task through bank branch interaction and customer delivery.
- MSCRs performance will be regularly evaluated based on key metrics related to efficiency, accuracy, and assigned goals.
- MSCR's are eligible to participate in bank incentive programs and are encourage to engage in sales conversations while interacting with customers therefore bank knowledge is highly recommended.
- Maintain compliance with and adhere to all state and federal regulations and bank policies and procedures, including, but not limited to Bank Secrecy Act, SAR, CTR, FACT ACT, Community Reinvestment Act, and EEO/AA/Fair Employment Practices.
- Perform all other duties as assigned.
- High School diploma required
- Previous delivery, security experience, or Military background
- Leadership experience in a retail environment
- Previous retail bank experience (Preferred)
- The ability to work independently in an assigned region using a personal vehicle with reimbursed mileage
- Maintain confidentiality, be aware of surroundings, understand and adhere to established safety protocol
- Ability to utilize a GPS system
- A valid driver's license and satisfactory driving record
- a clear background check
- Continuous remaining in a stationary position, particularly, but not limited to, at a desktop computer
- Continuous repetitive use of hands/arms; particularly concerning to typing, writing, phone & computer use
- Continuous communication: verbal and written, in-person, phone and electronic
- Ability to lift and carry up to 50 pounds
- Ability to traverse stairs and navigate office buildings as well as residential neighborhoods
- Remain alert and prepared at all times
- Continuous travel in a motor vehicle
- Frequent office/branch environment
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Description
Position Summary: As a V1BE Mobile Customer Service Representative (MCSR), you will stay active, work independently, and be part of a motivated team that efficiently and safely delivers Primis Bank transactions to customers at their home or office (within certain areas) every day.Your 'office' will be your assigned company vehicle. As a MCSR you will be the face of Primis' revolutionary bank delivery service by utilizing a proprietary mobile application to track and guide safe and efficient delivery /receipt of banking services such as cash, checks, debit cards, notary services, and other banking instruments directly to customers where it is most convenient to them. Delivering the bank to the customer.
Primary Duties
In terms of an 8-hour workday, "occasional" equals 1% to 33%, "frequent" equals 34% to 66%, and "continuous" equals 67% to 100%. However, some duties are performed monthly, annually, or sporadically throughout the year and are essential functions. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions of the position.
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR c)
