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    Onsite Information Technology Specialist - Los Angeles, United States - Eataly North America

    Eataly North America
    Eataly North America Los Angeles, United States

    2 weeks ago

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    Description

    Job Description

    Job DescriptionCompany Description

    Eataly is the world's largest artisanal Italian food and beverage marketplace Eataly is not a chain; each Eataly is different, with its own character and own theme – but all with the same aim... for our guests to:

    • EAT authentic Italian food at our restaurants, cafés and to-go counters
    • SHOP a selection of high-quality Italian, local and homemade products
    • LEARN through our classes and our team's product knowledge
    Job Description

    As a member of Eataly's IT Team, an IT Specialist is responsible for catering to the technical needs of the Store. The IT Specialist's main areas of focus are implementation, monitoring and maintenance of IT assets. Reports to Technical Support Lead.

    The role is full-time and is 100% onsite at Eataly Los Angeles.

    • Understands support problems, analyzes problem data and determines appropriate solutions
    • Provides first-level support to customer service requests in a timely and accurate manner
    • Escalates complex support requests to relevant IT staffs for resolutions
    • Ensures standard operating procedures are followed and meets service level agreements
    • Assists in development and enhancement of IT systems, analyzes system issues and provide resolutions
    • Assess potential risks and technical challenges and prepare appropriate mitigation plans
    • Performs other duties as assigned
    Qualifications

    Bachelor's Degree preferred

    • 3 years of related IT experience
    • Good knowledge on information technologies and systems
    • Time management and organization skills required

    Job Requirements

    • Occasional travel within the USA

    Additional information

    Pay range: $25-$32/hr, depending on experience

    Additional Information

    Benefits and Perks

    • Medical, Dental, Vision Insurance
    • Paid Time Off
    • Paid Parental Leave
    • 401K with match or RRSP
    • Bonus program
    • Free family meal daily
    • Discounts at Eataly
    • Classes on products and Italian cuisine
    • Referral bonus program
    • and more

    Eataly is an equal employment opportunity employer. It is the Company's policy to not unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, religion, national origin, age, disability or any other characteristic made unlawful to consider by applicable federal, state, or local laws. Eataly also prohibits harassment of applicants and employees based on any of these protected categories. It is also Eataly's policy to comply with all applicable federal, state and local laws regarding consideration of unemployment status, salary history, credit/bankruptcy history and criminal background/conviction history in making hiring decisions. If contacted for an employment opportunity, please advise Human Resources if you require accommodation.

    Eataly is an equal employment opportunity employer. It is the Company's policy to not unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, religion, national origin, age, disability or any other characteristic made unlawful to consider by applicable federal, state, or local laws. Eataly also prohibits harassment of applicants and employees based on any of these protected categories. It is also Eataly's policy to comply with all applicable federal, state and local laws regarding consideration of unemployment status, salary history, credit/bankruptcy history and criminal background/conviction history in making hiring decisions. If contacted for an employment opportunity, please advise Human Resources if you require accommodation.

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