Jobs
>
Denver

    Client Account Support Senior Analyst - Denver, United States - The Cigna Group

    The Cigna Group
    The Cigna Group Denver, United States

    3 weeks ago

    Default job background
    OTHER
    Description
    The job profile for this position is Client Account Support Senior Analyst, which is a Band 3 Senior Contributor Career Track Role.

    Excited to grow your career?

    We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply

    Our people make all the difference in our success.

    Client Account Support Senior AnalystPlease note: This hybrid role will require the incumbent candidate to come into the local Cigna office 3 days per week. The Sales Client Account Support Senior Analyst role provides professional input to Client Services assignments and projects for a designated book of business. This role delivers specific delegated tasks in managing a moderately complex book of business as assigned by the manager. Accountable to proactively manage, respond and address client and broker inquiries through service plans to facilitate results attainment for the client experience and net promoter score (NPS), persistency and overall customer growth. The ideal candidate will have demonstrated experience and ability to manage all service aspects of Client Account service delivery, product offerings, funding types and platforms for assigned accounts within a market/region. This includes managing business relationships, delivery of moderately complex client and broker requests, using independent judgment and discretion, proactive service support and management of sensitive cases. Key responsibilities will also include facilitating root cause analysts and issuing resolution across matrix lines. The ideal candidate must be based out of the following office: Colorado (Denver) or Utah (Salt Lake City).Responsibilities:
    •Serve as primary point of contact for a designated book of business and responsible to service excellence for clients and broker partners that include handling day-to- day service related needs, proactive issue identification, resolution and root cause analysis.
    •Coordinates with manager and/or account manager to meet clients' needs and ensure potential problems are averted. Keeps account manager informed of account status and opportunities for expanded business.
    •Attend geographically assigned local market client/broker meetings
    •Completes day-to-day Client Account Support tasks without immediate supervision, but has ready access to advice from more experienced team members. Tasks involve a degree of forward planning and anticipation of needs/issues. Resolves non-routine issues escalated from more junior team members.
    •Builds strong relationships with the client/broker, proactively identifying the needs of the customer and satisfying the customer in a timely manner. Makes on-site presentations to existing and prospective clients to educate and inform on products as required and in support of client retention.
    •Exhibits expert knowledge and understanding of moderately complex processes, compliance and regulatory requirements and can effectively apply in a fast- paced environment. Understands multi-product and benefit options for dual systems, platforms, funding types.
    •Provide support for designated Client Service Operations Lead team on all issues and initiatives related to resolving issues or delegating to matrix business partners as needed.
    •Accountable to collaborate with the Sales team to understand the products, benefits and services for sold cases. Make independent decisions and present proactive solutions/approaches to mitigate delays and potential service risk. Specifically identify risks, diagnose problems, perform root cause analysis, understand notifications as well as changes, influence, solve problems and make recommendations. Including participation in project execution.
    •Provide subject matter knowledge to cross-functional teams and influence business partners accuracy and importance of timely submission to execute.
    •Attention to detail, accuracy and ability to work under tight time constraints and communicate effectively for team success.Qualifications:
    •Bachelor/Associate's degree in a related field preferred or 3+ years of related experience.
    •Previous sales operations, service, sales support skills and working knowledge/experience strongly preferred
    •Exceptional customer centric skills and knowledge in all product and funding types strongly preferred.
    •Strong attention to detail; Ability to quickly understand the Clients' needs and expectations.
    •Proven Strong analytical and problem solving skills, strongly preferred
    •Organized and experienced in meeting tight deadlines
    •Strong communication and interpersonal skills (verbal, written)
    •Ability to consistently meet tight deadlines and work under pressure
    •Strong working knowledge of Microsoft Outlook, Word, Excel, PowerPoint and Salesforce is required
    •Prior experience working with matrix partners and external customers is preferred
    •Ability to attend client/broker events locally with potential to travelIf you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.For this position, we anticipate offering an annual salary of 53, ,300 USD / yearly, depending on relevant factors, including experience and geographic location.

    This role is also anticipated to be eligible to participate in an annual bonus plan.

    We want you to be healthy, balanced, and feel secure. That's why you'll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you'll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, visit Life at Cigna.

    Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

    Please note that you must meet our posting guidelines to be eligible for consideration. Policy can be reviewed at this link.

  • Lafarge Africa Plc

    Senior Risk Analyst

    2 weeks ago

    Lafarge Africa Plc Denver, United States

    Pulsar Tabulador para desplazarse para pasar el enlace del contenido · Seleccione la frecuencia (en días) para recibir una alerta: · Somos el Centro de Servicios Compartidos del Grupo Holcim. Desde Americas Business Services (ABS) nos encargamos de gestionar los procesos clave pa ...

  • PharmaCann LLC

    Senior Analyst

    1 week ago

    PharmaCann LLC Denver, United States

    PharmaCann, Inc. owns and operates best-in-class production facilities and retail dispensaries for cannabis-based products. We currently operate in the States of Illinois, New York, Massachusetts, Ohio, Pennsylvania, Maryland, Colorado and Michigan as a medical and/or adult use c ...

  • FlowerHire

    Senior Analyst

    1 week ago

    FlowerHire Denver, United States

    Job Description · The Senior Analyst will collaborate across finance functions, contribute to key organizational financial decisions as the company continues to grow and expand in our existing and prospective future markets. The role will report directly to the Chief Investment ...

  • Ultimus Fund Solutions, LLC

    Senior Analyst

    1 week ago

    Ultimus Fund Solutions, LLC Denver, United States

    225 Pictoria Dr, Cincinnati, OH 45246, USA · • · Job Description · SUMMARY · The Senior Analyst is primarily responsible for the support of various middle office daily, monthly, and quarterly operational and client service activities of an assigned set of separately managed acc ...

  • United Airlines

    Senior Analyst

    1 week ago

    United Airlines Denver, United States Full time

    · There's never been a more exciting time to join United Airlines. We're on a path towards becoming the best airline in the history of aviation. Our shared purpose – Connecting People, Uniting the World – is about more than getting people from one place to another. It also means ...

  • MMC Corporate

    Senior Analyst

    1 week ago

    MMC Corporate Denver, United States OTHER

    Marsh McLennan is seeking candidates for the following position based in our Denver or Broomfield Colorado offices. This role is 100% onsite. · Senior Analyst - Onsite Technical Support · What can you expect? · Join the world's largest professional services firm in the area of ri ...

  • Peacefestival

    Senior Financial Analyst

    1 week ago

    Peacefestival Denver, United States

    Opportunities for · Senior Financial Analyst · in · Denver, CO · Remote positions only · Search completed. Found 0 matching records. · Opportunities for · Senior Financial Analyst · in · Denver, CO · Remote positions only · Search completed. Found 0 matching records. · Se ...

  • RingCentral

    Senior Financial Analyst

    2 weeks ago

    RingCentral Denver, United States

    As part of the G&A Finance team, the FP&A Senior Analyst will partner closely across RingCentrals General and Administrative areas, performing various financial analysis, modeling, designing and preparation of reporting and budgets for various stake Financial Analyst, Financial, ...

  • Freebird

    Senior Financial Analyst

    1 week ago

    Freebird Denver, United States

    Proven work experience as a Senior Financial Analyst, Financial Analyst or similar role · Excellent analytical skills, problem-solving and strategic thinking skills · Ability to present financial information to a non-financial audience · Expertise in MS Excel (creating spreadshee ...

  • City of Denver Colorado

    Senior GIS Analyst

    5 days ago

    City of Denver Colorado Denver, United States

    Are you an innovative and detail-oriented GIS professional with interest and/or experience working in land use and transportation planning? Are you looking to utilize your skills and expertise to help your team create vision and strategy to become th GIS, GIS Analyst, Analyst, Se ...

  • Checkr

    Senior Risk Analyst

    1 week ago

    Checkr Denver, United States

    About Checkr. Checkr builds people infrastructure for the future of work. And we believe everyone should have a fair chance to work. That's why we've designed a fasterand fairerway to screen job seekers. Established in 2014 and valued at $5 B, Chec Risk Analyst, Risk, Analyst, Se ...

  • Regional Transportation District

    Senior Business Analyst

    1 week ago

    Regional Transportation District Denver, United States

    At Regional Transportation District (RTD), We make lives better through connections · When you join RTD, you will be among dedicated employees exhibiting RTD's values of passion, respect, diversity, trustworthiness, collaboration, and ownership. RTD is committed to an inclusive ...

  • Regional Transportation District

    Senior Business Analyst

    6 days ago

    Regional Transportation District Denver, United States

    At Regional Transportation District (RTD), We make lives better through connections · When you join RTD, you will be among dedicated employees exhibiting RTD's values of passion, respect, diversity, trustworthiness, collaboration, and ownership. RTD is committed to an inclusive ...

  • Keylent Inc

    Senior Business Analyst

    1 week ago

    Keylent Inc Denver, United States

    Capgemini Req · Client prefers hybrid model, so local to Denver would be best. · Position: Senior Business Analyst - Mobile Platforms · Location: Denver, CO (Hybrid) · Duration: 6 Months · Pay Rate: $55/hr on C2C · Position Summary: We are currently seeking a seasoned Senio ...

  • Evergreen Services Group

    Senior Cybersecurity Analyst

    1 day ago

    Evergreen Services Group Denver, United States

    Lyra Technology Group is seeking a Senior Cybersecurity Analyst for one of our Operating Companies. · The role of Senior Cybersecurity Analyst is a level 3 role, where this position will function as team lead and work with customers for the Managed Security Services (MSS) depart ...

  • Trimble

    Senior Compensation Analyst

    1 week ago

    Trimble Denver, United States

    Senior Compensation Analyst page is loaded · Senior Compensation Analyst · Apply · locations · US - Remote, CO · US - Remote, ND · US - Remote, NM · US - Remote, DE (ALK) · US - Remote, NV · time type · Full time · posted on · Posted 4 Days Ago · job requisition id ...

  • Farm Credit of Southern Colorado

    Senior Credit Analyst

    1 day ago

    Farm Credit of Southern Colorado Denver, United States

    Farm Credit of Southern Colorado (FCSC) is seeking a Senior Credit Analyst to join our team. The chosen candidate will be responsible for recommending or approving within delegated credit authority, credit applications by evaluating financial statements and interpreting and apply ...

  • Salesforce

    Senior Contracts Analyst

    2 weeks ago

    Salesforce Denver, United States

    About Salesforce. Were Salesforce, the Customer Company, inspiring the future of business with AI Data CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we Contracts, Contract, Analyst, ...

  • LHH

    Senior Financial Analyst

    3 days ago

    LHH Denver, United States

    LHH is working with a non-profit Catholic organization on a Senior Financial Analyst opening near Downtown Denver The ideal candidate will be responsible for managing multiple financial analysis projects at the same time. At month end, you will be responsible for budget, projecti ...

  • RTD

    Senior Business Analyst

    5 days ago

    RTD Denver, United States

    At Regional Transportation District (RTD), We make lives better through connections · When you join RTD, you will be among dedicated employees exhibiting RTD's values of passion, respect, diversity, trustworthiness, collaboration, and ownership. RTD is committed to an inclusive ...