Jobs
>
Cleveland

    Owner Services Team Manager - Cleveland, United States - Flexjet

    Flexjet
    Flexjet Cleveland, United States

    2 weeks ago

    Default job background
    Description

    Join a global leader in private aviation, offering access to an ultramodern fleet of private aircraft through fractional ownership, leasing and jet cards.

    Together, our employees in North America and Europe work to provide Flexjet aircraft Owners with the finest experience in premium private jet travel.

    The Owner Services Team Manager will assist in overseeing the Owner Services Department (may be split domestically/internationally/remote/on-site or regionally).

    While the given manager will be assigned specific team members it is the Team Manager's job to be the first point of contact for all team members.

    The Team Manager will work with senior management to implement and maintain best and high-level service practices for the department.

    This role will work closely with many departments to ensure the highest level of satisfaction for trip planning, management, and execution for Our Owners.

    DUTIES & RESPONSIBILITIES


    • An Ambassador for Leading our Promises and Fundamental Principals
    • Develop structure for OS Teams Daily (OCC Alerts hand-off, Future Day, Flight Following, Tail number confirmations etc.)
    • Work closely with Service Managers for set up of high profile or high-risk owner base and identify concerns to discuss with Operations, Escalations Mgt and Upper Management
    • Give input to Escalations Mgt, Sales etc. on disservice history as well as follow up and compensation if needed. May include reporting and research.
    • Pair up in welcome process (with Onboarding Manager) to engage new Owners to Flexjet; educate and answer questions, talk though contract.
    • Maintain high level of service and response time on MOD email as well as phone for internal needs from Sales, Operations, and Team.
    • Daily monitoring of team e-mail boxes/views and phones for flow-control to ensure seamless communication experience(s)
    • Assist Team members with Owner communication (proofreading e-mails & advice on delivering information via phone conversation)
    • Identify coaching opportunities for members of the team and partner with Sr. Management or Director of Owner Services when necessary.
    • Pairing with training Managers when needed for development and fine turning of service practices and procedures with recurrent trainings and coaching (pulling calls and emails for discussion etc.)
    • Manage employee schedules and work-life balance including but not limited to regular team and individual meetings, departmental and individual goals for career development and work in areas to improve as department and individual.
    • Able to interpret contract language and be able to send messages that manages the current and future expectations for Owners. Will require direct contact with Flexjet Owners.
    • Communicate with Sales VP's in some planning of Owner Special travel needs
    • Attend the Team meetings as needed
    • Assist with orchestrating complex trip management, which may include but not limited to C2 and C3 Owners, International Flight Activities, Demonstration and Administration flights, and any special requests involving Owner Services, Sales VP's, and the OCC Management, as well as any member of the Flexjet organization
    • Coordinate with Sales VP's, Senior and Regional Managers in maintaining the integrity of the Owner Profile information, contract input, special account notes access to App etc.
    • Perform other related duties, various projects, and other responsibilities as requested and assigned

    REQUIRED SKILLS
    Owner Services Team Manager should possess the following attributes:


    • Proficient in CAMP; will be proficient or willing to become proficient in Skynet, Outlook, Outlook
    • Calendar, Microsoft Word, and additional programs as needed to complete the role and responsibilities
    • Candidate should work well in a fast-paced environment and be flexible to the changing needs of the business.
    • Must be detail oriented and able to work productively, independently, or within a team with the ability to motivate, support and lead a group of co-workers
    • Excellent oral/written communication and problem resolution skills are required
    • Successful candidate will maintain a high level of professionalism while multi-tasking various real-time situations in a fast-paced environment. They will need to be able to recognize the appropriate amount of urgency to practice during the event(s) of the day; when to escalate and when to moderate the cadence and tone of the team
    • Candidate will have the maturity to recognize that if team members entrust Leadership with personal information, that information is private and confidential. They will not disclose sensitive information to anyone other than their immediate Management
    • Ability to communicate with Sales Team and upper-level Management
    • Ability to work with internal resources to obtain availability of aircraft with Operations
    • Must have experience with people management
    This is a posting for 1 candidate who will partner with existing Team Managers. The schedule will be Monday - Friday 8 hrs. (early/late rotation depending on the week and with Team Manager Weekend Rotation.

    This position will require being an after-hours support for the team in a rotation with other team managers for "on-call".

    This is an on-site role with shifts being required in office.

    Flexjet is a 24/7/365-day operation, therefore candidate will expect to work nights, weekends, peak travel days and holidays as assigned/needed

    Flexjet is an equal-opportunity employer.

    We aim to choose individuals who have the highest integrity; those who personify genuine concern for customers and fellow employees alike.

    More than anything, we look for individuals who grasp the importance of trust in an employer/employee relationship.
  • Domino's Franchise

    Management Team Member

    1 day ago

    Domino's Franchise Cleveland, United States

    Job Description · Job DescriptionCompany Description · Welcome to Mile High Pizza Company doing business as Domino's Locally owned and operating in Cleveland, Akron, Mansfield, and Columbus, OH. Since the start of 2020, we have grown our number of locations by over 400% We can do ...

  • Domino's Franchise

    Management Team Member

    2 weeks ago

    Domino's Franchise Cleveland, United States Full time

    Job Description · Job DescriptionCompany Description · Welcome to Mile High Pizza Company doing business as Domino's Locally owned and operating in Cleveland, Akron, Mansfield, and Columbus, OH. Since the start of 2020, we have grown our number of locations by over 400% We can do ...

  • ifm efector, inc.

    Virtual Team Manager

    4 days ago

    ifm efector, inc. Cleveland, OH, United States

    The Sales Team Leader is based out of Broadview Heights, OH and leads a team of Sales Engineers within the East Region of the US. This position reports to the East Region Sales Director and is responsible for hiring, training, and developing Sales Engineers to work with large pot ...

  • Goodwill Industries of Gr. Cleveland & East Central Ohio

    Retail Team Lead/Shift Manager

    4 weeks ago

    Goodwill Industries of Gr. Cleveland & East Central Ohio Cleveland, United States

    Goodwill Industries of Greater Cleveland & East Central Ohio is hiring a full-time Store Team Lead/Shift Manager for their East Cleveland Outlet Store. · Do you have a little leadership experience and want the opportunity to further your career in an entry-level retail store mana ...

  • Cleveland Indians

    Assistant Manager, Team Store

    2 weeks ago

    Cleveland Indians Cleveland, United States

    Our teammates are at the core of what we believe in: People, Collaboration, Learning, and Excellence (PeopleCLE). We look to hire individuals who are committed to our purpose of uniting and inspiring our city through the power of team. Our mission is to win the World Series while ...

  • The Cleveland Indians

    Assistant Manager, Team Store

    2 weeks ago

    The Cleveland Indians Cleveland, United States

    Our teammates are at the core of what we believe in: People, Collaboration, Learning, and Excellence (PeopleCLE). We look to hire individuals who are committed to our purpose of uniting and inspiring our city through the power of team. Our mission is to win the World Series while ...

  • ConsultNet

    Project Manager Team Lead

    3 weeks ago

    ConsultNet Parma Heights, United States

    Project Manager Team Lead · Cleveland, Ohio · Direct Hire · Salary: $110-140k a year · Job Description: · The Team Lead Project Manager will have overall responsibility of ensuring contract performance; this involves monitoring and ensuring compliance to safety standards and poli ...

  • PNC Bank Corp.

    Internal Audit Team Manager Sr.

    1 week ago

    PNC Bank Corp. Cleveland, United States

    Plans and leads internal audits to assess the effectiveness of controls, accuracy of financial records, efficiency of operations, and compliance with applicable regulations. Performs planning and risk assessment activities, develops audit scope, obje Team Manager, Management, Aud ...

  • Case Western Reserve University

    Manager, Procurement Customer Care Team

    2 days ago

    Case Western Reserve University Cleveland, United States

    Apply for Job Job ID 12719 · Location Case Main Campus · Full/Part Time Full-Time · Regular/Temporary Regular · Add to Favorite Jobs Email this Job Job Description · POSITION OBJECTIVE · Directly responsible for all aspects of the Customer Care Team operations to ensure professi ...

  • Goodwill Industries of Gr. Cleveland & East Central Ohio

    Retail Team Lead/Shift Manager

    3 weeks ago

    Goodwill Industries of Gr. Cleveland & East Central Ohio Cleveland, United States

    Job Description · Job DescriptionGoodwill Industries of Greater Cleveland & East Central Ohio is hiring a full-time Store Team Lead/Shift Manager for their East Cleveland Outlet Store. · Do you have a little leadership experience and want the opportunity to further your career in ...

  • ifm efector, inc.

    Virtual Team Manager

    4 weeks ago

    ifm efector, inc. Cleveland, OH, United States

    The Sales Team Leader is based out of Broadview Heights, OH and leads a team of Sales Engineers within the East Region of the US. This position reports to the East Region Sales Director and is responsible for hiring, training, and developing Sales Engineers to work with large pot ...

  • ConsultNet

    Project Manager Team Lead

    1 week ago

    ConsultNet Cleveland, United States Permanent

    Project Manager Team Lead · Cleveland, Ohio · Direct Hire · Salary: $110-140k a year · Job Description: · The Team Lead Project Manager will have overall responsibility of ensuring contract performance; this involves monitoring and ensuring compliance to safety standards and pol ...

  • Manna Development Group

    Team Manager

    1 week ago

    Manna Development Group Portage, United States Full time

    Come Join Panera Bread– an award-winning leader in the restaurant industry and employer of choice for 2022 and 2023 · What's in it for you? · A competitive hourly wage PLUS TIPS · A comprehensive benefit package including health, dental and vision · Paid time off · 401k with ma ...

  • The Brewer-Garrett Company

    Construction Project Manager Team Lead

    1 week ago

    The Brewer-Garrett Company Cleveland, United States

    Brewer-Garrett is a facility solutions company. Our goal is to make buildings more energy-efficient through HVAC design, electrical upgrades, building automation systems design and installation, maintenance, and repair. We are a solution-based business with a proven track record ...

  • Caretenders Hospice

    RN Case Manager Hospice

    3 weeks ago

    Caretenders Hospice Cleveland, United States

    We are hiring for a Registered Nurse Case Manager in Hospice. · Interviewing for Full Time, Part Time or PRN · At Caretenders Hospice, a part of LHC Group, we embrace a culture of caring, belonging, and trust and enjoy the meaningful connections that come from it: for the whole ...

  • Goodwill Industries of Gr. Cleveland & East Central Ohio

    Retail Team Lead/Shift Manager

    2 weeks ago

    Goodwill Industries of Gr. Cleveland & East Central Ohio Cleveland, United States

    Job Description · Job DescriptionGoodwill Industries of Greater Cleveland & East Central Ohio is hiring a full-time Store Team Lead/Shift Manager at their University Heights location. · Do you have a little leadership experience and want the opportunity to further your career in ...

  • Goodwill Industries of Gr. Cleveland & East Central Ohio

    Retail Team Lead/Shift Manager

    3 weeks ago

    Goodwill Industries of Gr. Cleveland & East Central Ohio Cleveland, United States

    Job Description · Job DescriptionGoodwill Industries of Greater Cleveland & East Central Ohio is hiring a full-time Store Team Lead/Shift Manager in Garfield Heights, Ohio. · Do you have a little leadership experience and want the opportunity to further your career in an entry-le ...

  • PNC Bank

    Internal Audit Team Manager Sr.

    2 weeks ago

    PNC Bank Cleveland, United States

    PNC External · To apply for this position please CLICK HERE · Position Overview · At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day ...

  • Quantum Ventures

    Project Manager

    1 week ago

    Quantum Ventures Forest City, United States

    Since 1975, we have been planning exceptional buildings both domestically and internationally. Our portfolio of engineering services includes the fields of structural and civil engineering, where we offer our clients solutions for the entire building life cycle from a single sour ...

  • SilverTech

    Nursing specialist

    1 week ago

    SilverTech Forest City, United States

    "LOOK NO FURTHER. BECOME A PART OF US. If you know how good care works, enjoy sharing your knowledge, and are looking for a new professional challenge, then you've come to the right place. We are currently seeking a qualified nurse or elderly care specialist to join our team as a ...