- Assist with recruiting, interviewing, hiring, training, and developing retail teammates.
- Teach, train and lead staff focus on sales and fan satisfaction.
- Hold staff accountable for results. Coach/counsel and take appropriate disciplinary action when necessary.
- Utilize ABI and leverage UltiPro for staff scheduling and employee onboarding and management.
- Manage and execute compliance with all Human Resources standard operating procedures.
- Assist other retail managers with staff development programs as needed.
- Ensure the sales floor (including windows/displays, where applicable) is visually merchandised to company standards.
- Ensure backstock and stockrooms are organized and maintained to company standards.
- Ensure daily recovery (re-stocking, sizing, "pinch & pull", general cleanliness).
- Ensure markdowns are completed timely and accurately (including backstock/stockrooms).
- Communicate with other retail managers what Merchandising successes work at your location.
- Based on research, communicate merchandising needs/opportunities to Store Manager and buying team.
- Assist in managing Silver Crystals jersey personalization process including customizing jerseys, letter/number inventory, and staff training on all processes.
- Proper staffing/scheduling to support the needs of the business.
- Perform Store opening procedures.
- Control budget for sales associate payroll, based on sales and trends.
- Manage controllable operational expenses (supplies, store maintenance, travel, etc.)
- Complete understanding with the ability to and perform and train others on all management functions on the POS system and backroom PC.
- Manage inventory control (receiving, product distribution, transfers, cycle counts, damages, MOSs, year-end physical inventory), keeping accounting department and Distribution Center aware of all shipment discrepancies (merchandise as well as supplies).
- Assist in developing and execute training of staff on internal/external loss prevention methods.
- Store Closing and banking procedures.
- Track sales and redemption of Indians Gift Cards through intranet and POS reports in conjunction with Accounting Department.
- Additional projects/responsibilities as assigned by Store Manager.
- Assist Store Manager in driving sales results in assigned location.
- Role Model START with HEART service models and suggestive selling for sales staff.
- Ensure compliance and maintain the "Image of Champions" to maximize sales opportunities and ensure fan satisfaction.
- Daily tracking and planning of sales.
- Utilize and analyze sales reports.
- Review store productivity goals and results with Store Manager.
- Create store contests that drive sales and profit results.
- Play an active role in the planning and leading of quarterly store team meeting.
- Assist in planning for special events (player appearances, Guards Fest, etc.).
- Where applicable, promote store business on a local level by serving as a Community Ambassador through local programs and events.
- Alongside Store Manager maintain relationship building with current fan base and build new relationships with potential collectors interested in Game Used/Authentic items.
- Communicate daily through emails, phone calls and in-person conversations with fans.
- In conjunction with Store Manager assist in all types of sales and inventory control of Game Used/Authentic merchandise (Team Store sales floor, direct sales, MLB online auctions, and in-park auctions).
- Actively contribute to meetings with involved staff to enhance and grow the business.
- Assist Merchandising Department with other Game Used/Authentics tasks as needed.
- Collaborate with other MLB clubs as necessary regarding Game Used/Authentics.
- Work with Assistant Director Retail Operations and Store Manager as necessary to maintain strong social media presence with focus on maximizing revenue and connecting with fans (duties may include content ideation, copy writing, photography assistance, or other duties as assigned by supervisor).
- Complete MLB forms submitted by fans daily and follow up on all requests.
- Collaborate with other MLB clubs as necessary regarding social media.
- Additional projects/responsibilities as assigned by Store Manager.
- High school diploma or GED equivalent required; Associate's or Bachelor's degree preferred (Business Management, Hospitality, or other related field preferred); or equivalent work experience.
- Previous Retail Management experience preferred, or two (2) years other management experience.
- Ability to recruit, hire, train, and manage a high volume of staff.
- Proven success in handling multiple responsibilities in a fast-paced environment.
- Strong management, planning, and organizational skills with the ability to consistently meet deadlines.
- Working knowledge of Microsoft computer systems (Outlook, Excel, Word, Publisher, PowerPoint).
- Required to work irregular and long shifts as the business dictates.
- Frequent bending, stooping, reaching, and lifting.
- Required to work a minimum of 75% of all regular season home games based on Retail MOD schedule (as determined by attendance, department needs and Assistant Director, Retail Operations).
- Required to work 100% of all jewel events (Opening Day, Post Season, Jeweled Games, Special Events, etc.) and holiday home baseball games.
- Game-day hour requirement: minimum of 2.5 hours prior to gates opening and 1-hour post-game as dictated by job responsibilities and workload.
- Non-game hours are based operating hours, with a minimum of 5 days and 40 hours per week, based on job responsibilities, workload, and store needs.
- Reads, speaks, comprehends, and communicates English effectively in all communications.
- Represents the Cleveland Guardians in a positive fashion to all business partners and the public.
- Ability to develop and maintain successful working relationships with members of the Front Office.
- Ability to act according to organizational values and service excellence.
- Ability to work with diverse populations and have a demonstrated commitment to social justice.
- Ability to walk, sit or stand for an entire shift.
- Ability to work extended days and hours, including holidays and weekends.
- Ability to move throughout all areas and levels of the Ballpark.
- Ability to work in a diverse and changing environment.
- Occasional physical activity such as lifting and carrying boxes up to 50 lbs.
-
Store Team Member
3 weeks ago
GetGo Café + Market Brooklyn, United StatesJob Summary · As a GoGetter, you will be a key player in keeping the kitchen and store running like clockwork. You will often be the first and last smiling face our customers see. From the morning rush to the afternoon lunch crowds, to the late-night snackers, you will collaborat ...
-
Store Team Member
1 week ago
GetGo Café + Market Fairview Park, United StatesJob Summary · As a GoGetter, you will be a key player in keeping the store running like clockwork. You will often be the first and last smiling face our customers see. From the morning rush to the afternoon lunch crowds, to the late-night snackers, you will collaborate with other ...
-
Store Team Member
1 week ago
Market District Westlake, United StatesJob SummaryA "now hiring application" is for a variety of entry-level positions that our Company frequently hires. By submitting this application, you are expressing interest for this location. Team Members work with enthusiasm and pride. We have fun and constantly inspire each o ...
-
In Store Team Member
1 week ago
Austin's Pizza Westlake, United StatesIn Store Team Member · Description · Come be a part of our tribe at Austins Pizza · Each of our teams has a distinct culture and community, banded together with the mission to feed great pizza to the people of atx. We take pride in our work and have fun while doing it. · Weve ...
-
Store Team Member
2 weeks ago
GetGo Café + Market Broadview Heights, United StatesJob SummaryNow offering a $500 New Hire bonus: $250 at 90 days and $250 at 180 days. A GetGo Retail Team Member application is for a variety of positions that GetGo frequently hires. By submitting this application, you are expressing interest in this location, and will be conside ...
-
Store Team Member
3 weeks ago
Sheetz North Ridgeville, United States Full timeSheetz Lorain Rd [Store Associate / Crew Member] As a Store Team Member at Sheetz, you'll: Serve as a hospitality ambassador by greeting customers and providing an excellent experience; Prepare quality food and beverage items in a fast & friendly manner; Complete customer transac ...
-
Store Team Member
2 weeks ago
Aldi Inc. Willoughby, United StatesAs a Store Associate, youll be responsible for merchandising and stocking product, cashiering, and cleaning to keep the store looking its best. Youll enhance the customer shopping experience by working collaboratively with the ALDI team and providing exceptional customer service. ...
-
Store Team Member
3 weeks ago
Sheetz Mentor, United StatesSheetz LAKE SHORE BLVD [Store Associate / Crew Member] As a Store Team Member at Sheetz, you'll: Serve as a hospitality ambassador by greeting customers and providing an excellent experience; Prepare quality food and beverage items in a fast & friendly manner; Complete customer t ...
-
Store Team Member
1 week ago
GetGo Caf + Market Chagrin Falls, United StatesJob Summary · A GetGo Retail Team Member application is for a variety of positions that GetGo frequently hires. By submitting this application, you are expressing interest in this location, and will be considered for all non-leadership positions available within the location. We ...
-
Store Team Member-Daytime/Weekday
2 weeks ago
Pet Supplies Plus Garfield Heights, United StatesOverview · Did you know bearded dragons grow up to 2 feet long? Or that the average life span for an umbrella cockatoo is 50 years? Our team members are pet lovers and like to know it all · We are currently looking for daytime Team Members for mostly weekdays and some weekends ...
-
Store Team Member
3 weeks ago
Sheetz Painesville, United StatesSheetz Capital parkway [Store Associate / Crew Member] As a Store Team Member at Sheetz, you'll: Serve as a hospitality ambassador by greeting customers and providing an excellent experience; Prepare quality food and beverage items in a fast & friendly manner; Complete customer t ...
-
Salesperson/Cashier with Representative Function
3 weeks ago
Stellar Enterprises Cleveland, United StatesLocation: 65203 Wiesbaden/Biebrich | Employment Type: Part-time, permanent | Job ID: 812533 · PENNY is part of the REWE Group and employs over employees in around 2,140 stores, 10 logistics locations, and the headquarters. In the PENNY team, we are strong together and treat each ...
-
Salesperson/Cashier (male/female/diverse)
3 weeks ago
Stellar Enterprises Cleveland, United StatesLocation: 38820 Halberstadt | Employment Type: Part-time, permanent | Job ID: 844629 · PENNY is part of the REWE Group and employs over employees in around 2,140 stores, 10 logistics locations, and headquarters. In the PENNY team, we are strong together and treat each other with ...
-
Store Environment Team Member
2 weeks ago
Michaels Stores Aurora, United StatesStore - CLEV-SOLON, OH - Maintain a high standard of overall look and feel of the store which includes maintaining store cleanliness and recovery standards to deliver our Brand Promises. Deliver friendly customer service, help customers shop our stor Team Member, Store, Retail, C ...
-
Facilities Manager
2 weeks ago
Heinen's Grocery Store Cleveland, United StatesCompany Overview: · Founded in 1929, Heinen's is a premier grocery store chain noted for its quality products and outstanding customer service. Thriving under the third generation of proven family leadership, Heinen's operates 23 stores (19 in Cleveland, Ohio and 4 in Chicago, Il ...
-
Retail Representative
1 week ago
C.A. Ferolie Cleveland, United States Part timeWe have an opportunity for you to join the C.A. Ferolie team We are looking for an enthusiastic part-time Retail Representative to maintain our products in local grocery stores and supermarkets in the areas of West Cleveland, Ohio. · You must have a valid driver's license and ...
-
Retail Team Lead/Shift Manager
6 days ago
Goodwill Industries of Gr. Cleveland & East Central Ohio Cleveland, United StatesGoodwill Industries of Greater Cleveland & East Central Ohio is hiring a full-time Store Team Lead/Shift Manager for their East Cleveland Outlet Store. · Do you have a little leadership experience and want the opportunity to further your career in an entry-level retail store mana ...
-
District Manager
1 week ago
Quick Service Restaurant Cleveland, United StatesEssential Function: · Provides leadership for each store manager in the market to ensure customer and team satisfaction. · Leads the way by working with each General Manager to deliver restaurant sales and controllable profit, and to meet targeted flow-thru goals in each restaura ...
-
Customer Service
5 days ago
Hy-Vee, Inc. Forest City, United States Part timeDescription · : Job Title: Customer Service · Department: Grocery · FLSA : Non-Exempt · General Function · Responsible for processing mail, Western Union orders, utility bills, cashing checks, selling money orders, collecting dry cleaning orders for customers. Additionally, al ...
-
Customer Service Associate, Electronics
2 weeks ago
Marshall Retail Group Cleveland, United States Full time/Part timeCalling all electronics fanatics and audiophiles in the retail world · Want to be part of a FANTASTIC , fast paced team? Do you love talking all about brands like Apple, BOSE, and Beats? Do have retail experience? WONDERFUL · We have a great job for you · We are now looking ...
Assistant Manager, Team Store - Cleveland, United States - Cleveland Indians
![Default job background](https://contents.bebee.com/public/img/bg-user-ex-1.jpg)
Description
Our teammates are at the core of what we believe in: People, Collaboration, Learning, and Excellence (PeopleCLE). We look to hire individuals who are committed to our purpose of uniting and inspiring our city through the power of team. Our mission is to win the World Series while creating a compelling fan experience. If you believe you possess these important traits, please consider a career with the Cleveland Guardians.PRIMARY PURPOSE: Assist the Store Manager in overseeing the daily operations of their assigned Team Store location and manage staff to ensure a quality fan experience which maximizes sales revenue and promotes a positive image of the Cleveland Guardians organization. Assist with the Sales division of Game Used/Authentic merchandise and work to build lasting relationships with all fans.
ESSENTIAL RESPONSIBILITES & DUTIES:
Human Resources
In this spirit, we know studies have shown that people from historically underserved groups - including women and people of color - are less likely to apply for jobs unless they believe they meet every one of the qualifications as described in a job description. We are most interested in finding the best candidate for the job and understand that candidate may bring certain skills and experiences to the role that are not listed above, but that would add tremendous value to our organization. We would encourage you to apply, even if you don't believe you meet every one of our qualifications described.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR c)