- Provide primary support and resolution for customer issues and challenging cases.
- Review reports and complete any required actions or activities.
- Escalate issues to specialized teams and support teams as required.
- Identify and notify PSL when opportunities for additional education/training are noticed while supporting customers.
- Closely monitor Program Support queue(s).
- Work within all applications needed to perform job duties.
- Other responsibilities as judgment or necessity dictate.
- High School diploma or equivalent GED
- 1 year of work experience
- Experience providing customer service to internal and external customers, including meeting quality standards for services, and evaluation of customer satisfaction.
- Good verbal and written communication and interpersonal skills with the ability to communicate in a diplomatic and confidential manner.
- Basic knowledge of and skills using MS Windows, MS Office Suite and/or other similar operating/software programs.
- Ability to understand and follow instructions, work independently and efficiently.
- Customer service experience in a healthcare, specialty pharmacy, PBM, call center setting or other related industry.
- Proficient computer skills with ability to learn proprietary company software.
- Experience working with multiple systems with flexibility and the ability to multitask.
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IT Support Specialist
2 weeks ago
Tscbank Pittsburgh, United States** IT Support Specialist** · **Department: Bank Operations and Technology** · **Location: Pittsburgh, PA** · **Summary of the Position:** · The IT Support Desk Specialist is a hands-on role responsible for supporting the Banks day to day IT related requests. The incumbent mus ...
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IT Support Specialist
2 weeks ago
Insight Global Pittsburgh, United StatesInsight Global is seeking an IT support specialist to support the Production Services team for one of our largest financial service clients. The main responsibilities will be responding to alerts and escalations, troubleshoot negatively trending dashboards and stuck processing. O ...
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IT Support Specialist
3 weeks ago
Insight Global Pittsburgh, United StatesInsight Global is seeking an IT support specialist to support the Production Services team for one of our largest financial service clients. The main responsibilities will be responding to alerts and escalations, troubleshoot negatively trending dashboards and stuck processing. O ...
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IT Support Specialist
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Advantage Home Health and Hospice Pittsburgh, United StatesJob Description · Job DescriptionThe IT Support Specialist position plays a key role in delivering outstanding technology support to our staff across multiple locations from our headquarters in the South Hills area.? · The successful candidate will be able to perform the followi ...
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IT Support Specialist
1 week ago
Public Parking Authority of Pittsburgh Pittsburgh, United StatesPOSITION SUMMARY: · Position is responsible for providing first and second level technical support for all IT incidents and requests. They will serve as the primary interface between IT and the employees and will receive, prioritize, document, and resolves or escalate requests. ...
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IT Support Specialist
1 week ago
Pittsburgh Parking Authority Pittsburgh, United StatesJob Description · Job DescriptionPOSITION SUMMARY: · Position is responsible for providing first and second level technical support for all IT incidents and requests. They will serve as the primary interface between IT and the employees and will receive, prioritize, document, and ...
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Housing Support Specialist
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Jubilee Association of Maryland Kensington, United StatesAssigned Office Location: Remote/in the field (3 days) and Jubilee Association of Maryland Office (2 days). · Position Summary. Jubilee is a leading provider of Housing Support Services for adults with intellectual disabilities in Maryland. The Housing Support Specialist is a key ...
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Peer Support Specialist
2 weeks ago
University of Pittsburgh Pittsburgh, United StatesIn the role within the Division of General Internal Medicine, you will be working with an interdisciplinary and dynamic team focused on investigating and reducing substance use-related health disparities through improving access to harm reduction services and substance use treatm ...
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Peer Support Specialist
1 week ago
University of Pittsburgh Pittsburgh, United StatesIn the role within the Division of General Internal Medicine, you will be working with an interdisciplinary and dynamic team focused on investigating and reducing substance use-related health disparities through improving access to harm reduction services and substance use treatm ...
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Software Support Specialist
2 weeks ago
All Lines Technology Pittsburgh, United StatesAll Lines Technology has an immediate opening for a Software Support Specialist in Pittsburgh This person is responsible for providing Tier 2 management and support of devices. In addition, the Software Support Specialist is responsible for providing level 2 troubleshooting and w ...
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Radiology Support Specialist
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RAYUS Radiology Pittsburgh, United StatesJob Summary · RAYUS Radiology, formerly Center for Diagnostic Imaging, is looking for a Radiology Support Specialist I to join our team. As a Radiologist Support Specialist I, you will beresponsible for providing exceptional service to healthcare facilities (clients), patients an ...
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Radiology Support Specialist
2 weeks ago
Center for Diagnostic Imaging Pittsburgh, United StatesRAYUS Radiology, formerly Center for Diagnostic Imaging, is looking for a Radiology Support Specialist I to join our team. As a Radiologist Support Specialist I, you will be responsible for providing exceptional service to healthcare facilities (clients), patients and all interna ...
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Lactation Support Specialist
1 week ago
University of Pittsburgh Medical Center Pittsburgh, PA, United StatesAre you interested in working at Magnet-designated UPMC Magee-Womens Hospital? Only 7% of hospitals nationwide have achieved Magnet designation - and we're one of them For more than a century, UPMC Magee has been caring for women through all stages of their lives, and we are look ...
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Consumer Support Specialist
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PNC Bank Corp. Pittsburgh, United StatesAt PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all Support Specialist, Support, S ...
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Software Support Specialist
1 week ago
All Lines Technology Pittsburgh, United StatesAll Lines Technology has an immediate opening for a Software Support Specialist in Pittsburgh This person is responsible for providing Tier 2 management and support of devices. In addition, the Software Support Specialist is responsible for providing level 2 troubleshooting and w ...
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Software Support Specialist
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All Lines Technology Pittsburgh, United StatesAll Lines Technology has an immediate opening for a Software Support Specialist in Pittsburgh This person is responsible for providing Tier 2 management and support of devices. In addition, the Software Support Specialist is responsible for providing level 2 troubleshooting and w ...
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lactation support specialist
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UPMC Pittsburgh, PA , USA, United States**Are you interested in working at Magnet-designated UPMC Magee-Womens Hospital? Only 7% of hospitals nationwide have achieved Magnet designation - and we're one of them For more than a century, UPMC Magee has been caring for women through all stages of their lives, and we are lo ...
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Medical Support Specialist
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Biolife Plasma Services Pittsburgh, PA, United StatesBy clicking the "Apply" button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda's Privacy Notice and Terms of Use. I further attest that all information I su ...
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Software Support Specialist
3 weeks ago
All Lines Technology Pittsburgh, United StatesAll Lines Technology has an immediate opening for a Software Support Specialist in Pittsburgh This person is responsible for providing Tier 2 management and support of devices. In addition, the Software Support Specialist is responsible for providing level 2 troubleshooting and w ...
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Peer Support Specialist
1 week ago
University of Pittsburgh Pittsburgh, United States· Peer Support Specialist · In the role within the Division of General Internal Medicine, you will be working with an interdisciplinary and dynamic team focused on investigating and reducing substance use-related health disparities through improving access to harm reduction serv ...
Pharmacy Operations Support Specialist - Pittsburgh, United States - Free Market Health
Description
OverviewThe Pharmacy Operations Support Specialist works alongside the Pharmacy Ops Support Manager and other specialists as the first-line of contact for Free Market Health customers (pharmacies/specialty practices). The Pharmacy Operations Support Specialist will set the tone for how our company and services are experienced.
Specifics
The specific responsibilities for this role include, but are not limited to:
Minimum Qualifications