- Acknowledge and interact with customers while maintaining a pleasant and professional image.
- Build relationships with customers to establish trust and open communication.
- Pro-actively identify potential issues and provides solutions to client's concerns.
- Respond quickly to questions and requests and handle service problems politely and efficiently.
- Attend Venue meetings as required
- Communicate billing information to customers, resolve billing concerns and obtain signatures.
- Convey and enter billing changes and communicate billing challenges to appropriate Encore team members.
- Prepare billing reports daily and submit them to the venue for reconciliation.
- Enter customer contact information and details into CRM system.
- Enter and reconcile Exhibit customer payments into the billing system.
- Accompany selling manager on PreCon and Site Visit meetings as needed.
- Coordinate customer follow up and support thank you messages.
- Coordinate with hotel sales team for site visit attendance and support.
- Drive customer service excellence by engaging in multiple points of contact throughout the day.
- Act as a service liaison between customer, Encore team and venue partners.
- Demonstrate knowledge of hotel and facility services.
- Coordinate and communicate any customer concerns with appropriate venue partner team for resolution.
- High School Diploma is required. Associate degree is preferred
- 1+ years of administrative, sales or hospitality experience preferred.
- Proficiency Microsoft 365 and web-based applications.
- Strong written and oral communication skills
- Strong organizational and interpersonal skills
- Encore's Service Level 100, 200 & 300 Certifications to be obtained within 90 days
- Ability to multi-task and work well under pressure
- Hospitality
- Ownership
- Instills Trust
- Safety Conscious
- Action Oriented
- Ability to Prioritize
- Communicates Effectively
-
Industrial Injury Prevention Specialist
1 week ago
WorkCare Inc. Coal City, United StatesJob Summary: · Industrial Injury Prevention Specialists (IIPS) are health care professionals who collaborate with physicians to provide a proactive approach to the prevention and management of workplace injuries and illnesses. Services provided by an IIPS include prevention, clin ...
-
Technical Planning Team Leader
1 week ago
Quantum Innovations Iraan, United StatesDynamic & solution-oriented. · As a team leader for technical planning, your goal is to achieve maximum utilization of production resources through perfectly coordinated use of all resources while meeting all quality requirements. · Your responsibilities. · Professional and disci ...
-
Project Manager
1 week ago
NovaTech Solutions Coal Creek, United StatesThe Daume Group stands for progressive supply technology that enables a sustainable and responsible approach to the environment, climate, and energy. We plan, install, maintain, and optimize technology in and around buildings. From the construction site to the office, we make a s ...
-
Financial Accounting Manager
1 week ago
NebulaTech Iraan, United StatesWe are looking for you as Head of Financial Accounting (m/f/d) HGB for our client, a Hamburg-based company located in the city center. Head of Financial Accounting (m/f/d) HGB Reference number: 8017 Hamburg Full-time permanent position Responsibilities: - Management of the accoun ...
-
Infinity Systems Cedar Creek, United StatesAbout us · Discover the modern way of recruitment in Sales & Marketing with Hays. With us, you will receive the right support for your professional success in collaboration with specialized consultants in your industry. This expertise allows us to support you individually and pre ...
-
Executive Assistant"
1 week ago
Apex Ventures Iron City, United StatesEmployment at our client company · Job ID: 19082 · We are looking for an Executive Assistant (m/f/d) to join our client company - an established real estate company - in a full-time position (37 hours/week) at their Berlin location. The company employs over 400 employees and mana ...
-
BlueWave Ventures Coal City, United StatesCoal City is currently seeking a Head of Finance and Human Resources (m/f/d) for our Finance and Human Resources department. In this role, you will be responsible for the professional, administrative, and operational coordination of our teams in finance, human resources, and comp ...
-
Radiation Oncologist Required in Michigan
1 week ago
HealthEcareers - Client Iron Mountain, United States Full timeYou will enjoy living in this beautiful area of Michigan. You will have the access to ski hills, cross-country skiing, ice fishing, and plenty of shopping. The community puts at your disposal great schools, colleges, social activities, wonderful dining experiences, and convenient ...
-
Director of Nursing Slf/memory Care
1 week ago
Allure of Zion Zion, United StatesMonday-Friday 8am-4:30pm · **SUMMARY**: The primary purpose of the Director of Nursing position is to plan, organize, develop and direct the overall operation of our Nursing Department in accordance with current federal, state, and local standards, guidelines, and regulations tha ...
-
Property Manager
1 week ago
Bear Real Estate Group Zion, United States**SUMMARY**: Effectively managing and coordinating people, activities and available resources in order to maximize the successful operation of the property · **DUTIES AND RESPONSIBILITIES**: · - Initiates and manages all core business processes, including leasing, resident relati ...
-
Level 2 Technician
1 week ago
eXcell Iron Mountain, United StatesFind out why · eXcell is the employer of choice for contractors Join eXcell and enjoy our generous employee benefits · Our client has a brand new opportunity for a qualified Level 2 Technician to join their team onsite in Iron Mountain, MI. · Duties and Responsibilities: Provid ...
-
Electrics Staff Summer 2024
1 week ago
Southern Utah University Cedar City, United StatesJob Description: · The Tony-award winning UTAH SHAKESPEARE FESTIVAL, a professional theater company in residence at Southern Utah University, is accepting applications for Production Staff for the 2024 season. The Utah Shakespeare Festival produces a seven-show repertory season a ...
-
Electrics Staff Summer 2024
1 week ago
Southern Utah University Cedar City, United StatesJob Description: · The Tony-award winning UTAH SHAKESPEARE FESTIVAL, a professional theater company in residence at Southern Utah University, is accepting applications for Production Staff for the 2024 season. The Utah Shakespeare Festival produces a seven-show repertory season a ...
-
Southern Utah University Cedar City, United StatesJob Description: · Two positions to support the Utah Center for Rural Health programs with a focus on the collegiate-level Utah Health Scholars program, youth-level healthcare recruitment programs, and other related programs conducted through the office, including health educatio ...
-
Assistant Professor of Nursing
6 days ago
Southern Utah University Cedar City, United StatesJob Description: · Southern Utah University seeks applicants for an Assistant Professor of Nursing. This is a full-time non-tenure track position. The faculty member will teach in the SUU Department of Nursing (DON) in areas of expertise (mainly face-to-face courses with possibil ...
-
Assistant Professor of Finance
1 week ago
Southern Utah University Cedar City, United StatesDUTIES: Provide excellent instruction in undergraduate and graduate courses in finance in on-campus and online formats. Courses taught include Managerial Finance II, Financial Institutions and Markets, and other finance courses in the business core, undergraduate finance major, o ...
-
Head Start Family Advocate-Iron/Beaver
1 week ago
Southern Utah University Cedar City, United StatesJob Description: · This position will be located in Iron County and support families in Cedar/Beaver. · Family advocates work closely with Head Start parents and/or guardians to provide support for all areas of Head Start services including education, health, literacy, employabil ...
-
Head Start Family Advocate-Iron/Beaver
1 week ago
Southern Utah University Cedar City, United StatesJob Description: · This position will be located in Iron County and support families in Cedar/Beaver. · Family advocates work closely with Head Start parents and/or guardians to provide support for all areas of Head Start services including education, health, literacy, employabil ...
-
Staff Psychologist
1 week ago
Southern Utah University Cedar City, United StatesJob Description: · The primary function of the embedded psychologist position is to serve as a generalist for clinical service provision and consultation with International Affairs. The crucial functions of the embedded psychologist are to serve as a generalist with a student dev ...
-
FoodWIse Nutrition Educator
5 days ago
University of Wisconsin Madison Iron, United StatesJob Summary: · About Extension: · UW-Madison's Division of Extension serves the people and communities of Wisconsin by addressing local, statewide and national issues, improving lives through research-based education, fostering partnerships and action and facilitating positive im ...
Customer Experience Coordinator - Cedar Creek, United States - Encore Event Technologies
Description
Position Overview
Act as liaison between Encore, venue, and customer.
Provide customers with information and support in a professional and friendly manner while building relationships to ensure a high-quality experience.
This position will report to Director, Event Technology.Key Job Responsibilities
Customer Contact
Job Qualifications
Competencies
Deliver World Class Service
Work Environment
Hotel
Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust.
Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area.
The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job.
While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.