- Provides support to all IT-related activities and initiatives using established procedures, including guidance, assistance, coordination and follow-up on straightforward and some more complex end user related IT problems and ensures resolution.
- Provides local smart hands capability and maintains management of End user Assets.
- Provides IT/Desktop support services including frontline subject matter expertise to employees to ensure that all service levels are achieved, local and organizational changes are supported including the provision of smart hands activity.
- Support the onboarding and implementation of new products and services and support the end user engagement and education of technology services.
- Ability to co-ordinate events and support of major incidents impacting the End-user environment.
- Responsible for the maintenance and upkeep of the organizations tracking of end user assets.
- Manage known risks and identify new ones. Implements medium to large sized projects to meet business needs and requirements or directs, motivates, and develops analysts and may oversee/manage a small to medium-sized support technician team responsible for all aspects of applications and technology-related support activities.
- Provides support and training to more junior members of the team. Provides support to all IT-related activities and initiatives, including guidance, assistance, coordination and follow-up on IT problems and ensures resolution, and communicates directly to business on project status and problem resolution.
- Consults to business management and/or end-user on all aspects of applications and technology-related support activities. Is involved with project planning and project implementation by determining business and technical requirements and consulting on ways to target business needs and opportunities.
- May allocate/coordinate work within a team/project. Determines the client and/or end-user business and technical requirements, identifies appropriate stakeholders.
- Collaborates with end user services owners to identify opportunities to improve the service.
- Designs and maintains standard operating procedures. To understand configuration and functionality of site technology (including any space where technology is consumed)
- To have an in-depth level of troubleshooting knowledge to support the primary products and services used by the end user employee base.
- Working knowledge of diagnosing and resolving technical hardware and software issues, remote admin tools, I
- nternet connectivity and Microsoft operating systems and office suite.
- Strong troubleshooting ability in large, complex, corporate office 365 hybrid environments
- Working knowledge of email security principles (DMARC/DKIM/SPF/TLS)
- Working knowledge network security principles and practices
- Bachelor degree or related experience
- Ability to both author and troubleshoot powershell scripts
- Ability to articulate problems and explain solutions to users.
- Strong interpersonal skills
- Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years.
- The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years.
- Access to an experienced, caring recruiting team (more than 7 years of experience, on average.)
- Behavioral Health Platform
- Medical, Dental, Vision
- Health Savings Account
- Voluntary Hospital Indemnity (Critical Illness & Accident)
- Voluntary Term Life Insurance
- 401K
- Sick Pay (for applicable states/municipalities)
- Commuter Benefits (Dallas, NYC, SF)
- Remote opportunities available
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Application Support Analyst - Pittsburgh, United States - Genesis10
Description
Genesis10 is currently seeking an Application Support Analyst with our financial services client in Pittsburgh, PA. This is a 12 month + contract to hire hybrid position requiring 1 day onsite / 4 days remote.Shift will be primarily 11-8pm or 12- 9pm eastern time.
This position pays: $ /hr W2 based on experience.
Candidates applying must be a US Citizen or Green Card Holder and able to work on a W2 basis directly with Genesis10.
Summary and responsibilities
Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals.
For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client.
Benefits of Working with Genesis10:
Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity.
