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    Site IT Support Analyst - Pittsburgh, United States - Belcan

    Belcan
    Belcan Pittsburgh, United States

    1 week ago

    Default job background
    Description
    Site IT Support Analyst

    Job Number: 349719


    Category:
    Help Desk / Support


    Description:

    Job Title:
    Site IT Support Analyst


    Pay Rate:
    $26 / hr


    Location:
    Pittsburgh, PA

    Area Code: 412, 724, 878

    ZIP Code: 15272


    Start Date:
    Right Away

    Shift: 1st shift


    Keywords:
    #ITJobs #ITSupportAnalyst


    Benefits:
    On the job training, with cross training for other skilled positions and opportunities for advancement. The aerospace business is growing and we are continually training and promoting up from within.

    *Medical, Dental, Vision, Retirement savings options, tuition reimbursement, performance increases and career advancement. Award winning team with exceptional work environment.

    *Six Paid Statutory Holidays after 90 days probationary period.

    *One Week Paid Vacation Bonus after six months / 1960 regular hours.

    *Weekly pay by direct deposit.

    *Performance Reviews (and compensation reviews)


    Responsibilities:
    Onsite Technology Support provides in-person assistance to employee end users including:

    Responds to telephone calls, emails, and personnel requests for technical support.

    Provide support to end users on a variety of issues.

    Identifies, researches, and resolves technical problems.

    Maintaining and troubleshooting a range of user problems including PC hardware/software/LAN and voice network

    Diagnosing problem source through discussions with users and coordinating with internal IT organization support and operations groups and/or with vendors to resolve problems

    Acquiring, installing, and upgrading PC components and software and planning for/responding to service outages and other problems

    Training users on use of new technology and software

    Performs pro-active monitoring of company"s computer systems through appropriate tools.

    Documents, tracks, and monitors problems to ensure timely resolutions.

    Participates in various IT projects working with internal and external teams.

    Support a small Site(s) within country - oversight of up to 200 IT end users, no direct reports


    Requirements:
    Degree in Computer Science, Engineering, or related discipline is preferred.

    Strong interaction and interpersonal skills specifically listening, providing guidance,


    Strong analytical abilities to quickly resolve technical problems, evaluate alternative approaches and to recommend the most feasible and economical solutions.

    Follow company standards and apply policies consistently.

    Strong verbal communication skills, including the ability to document operations procedures

    A Fluency in English

    If you are interested in this role, please apply via the apply now link provided. Our overriding goal is to provide quality staffing solutions that help people, organizations, and communities succeed. Belcan is a leading provider of qualified personnel to many of the world's most respected enterprises. We offer excellent opportunities for contract, temporary, temp-to-hire, and direct assignments. We are the employer of choice for thousands worldwide. For more information, please visit our website at

    EOE/F/M/D/V

    Título profesional:
    Analista de soporte de TI del sitio


    Salario:
    $26 / hora


    Ubicación:
    Pittsburgh, PA

    Código de área: 412, 724, 878

    Código Postal: 15272


    Fecha de inicio:
    inmediatamente

    Turno: 1er turno


    Beneficios:
    Capacitación en el trabajo, con capacitación cruzada para otros puestos calificados y oportunidades de avance. El negocio aeroespacial está creciendo y estamos continuamente capacitándonos y promocionándonos desde dentro.

    *Opciones médicas, dentales, de la vista, de ahorro para la jubilación, reembolso de matrícula, aumentos de rendimiento y avance profesional. Equipo galardonado con un ambiente de trabajo excepcional.

    *Seis días festivos pagados después de un período de prueba de 90 días.

    *Bono de vacaciones pagadas de una semana después de seis meses / 1960 horas regulares.

    *Pago semanal mediante depósito directo.

    *Revisiones de desempeño (y revisiones de compensación)


    Responsabilidades:
    El soporte tecnológico in situ brinda asistencia en persona a los usuarios finales de los empleados, incluidos:

    Responde a llamadas telefónicas, correos electrónicos y solicitudes de personal para soporte técnico.

    Proporcionar soporte a los usuarios finales en una variedad de temas.

    Identifica, investiga y resuelve problemas técnicos.


    Mantener y solucionar una variedad de problemas de los usuarios, incluido el hardware/software/LAN de la PC y la red de voz.


    Diagnóstico del origen del problema a través de conversaciones con los usuarios y coordinación con los grupos de operaciones y soporte interno de la organización de TI y/o con los proveedores para resolver los problemas.


    Adquirir, instalar y actualizar componentes y software de PC y planificar y responder a interrupciones del servicio y otros problemas.

    Capacitar a los usuarios sobre el uso de nuevas tecnologías y software.

    Realiza seguimiento proactivo de los sistemas informáticos de la empresa a través de herramientas adecuadas.

    Documenta, rastrea y monitorea problemas para garantizar resoluciones oportunas.

    Participa en diversos proyectos de TI trabajando con equipos internos y externos.

    Soporte para sitios pequeños dentro del país: supervisión de hasta 200 usuarios finales de TI, sin informes directos


    Requisitos:
    *Se prefiere título en Ciencias de la Computación, Ingeniería o disciplina afín.

    Fuertes habilidades interpersonales y de interacción, específicamente escuchar, brindar orientación,

    Fuertes capacidades analíticas para resolver rápidamente problemas técnicos, evaluar enfoques alternativos y recomendar las soluciones más factibles y económicas.

    Sigue los estándares de la empresa y aplica políticas consistentemente.

    Fuertes habilidades de comunicación verbal, incluida la capacidad de documentar procedimientos de operaciones.

    Fluidez en inglés

    Si está interesado en este puesto, presente su solicitud a través del enlace Aplicar ahora proporcionado.

    Nuestro objetivo primordial es brindar soluciones de dotación de personal de calidad que ayuden a las personas, organizaciones y comunidades a tener éxito.

    Belcan es un proveedor líder de personal calificado para muchas de las empresas más respetadas del mundo. Ofrecemos excelentes oportunidades para asignaciones por contrato, temporales, de contratación temporal y directas. Somos el empleador elegido por miles en todo el mundo. Para obtener más información, visite nuestro sitio web en

    EOE/F/M/D/V


    Location:
    Pittsburgh , PA


    Minimum Experience (yrs):

    Required Education:
    Not Specified


    Benefits:
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