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    Head of Multinational Client Services - Boston, United States - Starr Companies

    Starr Companies
    Starr Companies Boston, United States

    2 weeks ago

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    Description

    Starr Insurance Companies is a leading insurance and investment organization, providing commercial property and casualty insurance, including travel and accident coverage, to almost every imaginable business and industry in virtually every part of the world.

    Cornelius Vander Starr established his first insurance company in Shanghai, China in 1919.

    Today, we are one of the world's fastest growing insurance organizations, capable of writing in 128 countries on 6 continents.


    Responsible for the overall development and management of Multinational (MN) Client Services and US Reverse flow business team within the Starr Global Solutions Department.

    Roles & Key Responsibilities


    • Management of Starr's Multinational Program communication platform
    • Managing various vendor relationships - Multinational Insurance Rules & Regulations platform, Multinational Communication Platform enhancing subscriptions and negotiating contract renewals.
    • Training & support of the Multinational Communication Platform. Providing initial and ongoing training for both Producing Offices and Issuing Offices.
    • Identify areas where Multinational Communication Platform can be enhanced to provide a better experience for the Starr user's, broker and clients.
    • Oversight of MN Insurance Rules & regulations engine (wiki) within the Multinational Communication Platform. Monitoring the performance by network office and performing biannual reviews.
    • Develop and maintain MN Network bulletins - frequent notices to inform of process, regulatory or any form of change that impacts the Starr MN Network.
    • Monitoring the use of iCede by our Network Issuing Offices, making sure they complete the tasks expected and within agreed upon timelines.
    • Work with all lines of business - providing demonstrations of the Multinational Communication Platform's capability, understanding their varying workflows and how platform can be enhanced or adjusted to suit their requirements.
    • Managing access & security of the Multinational Communication Platform can in conjunction with the Corporate IT department. Creating/Adding new internal users, with the use of the internal security system, adding/removing issuing offices and onboarding or removing individual users when needed.
    • Provide access to the Axco suite of products, create internal awareness of new products and arrange training, if needed.
    • Budget planning around cost for outside Insurance services that Starr MN is subscribing to.
    • Develop and manage the US Property Reverse Flow team. Creation of process & procedures for this business. Such tasks will be creation of good local policy form, various training of existing staff, setting controls, working with operations on processing the business and coordinating with US underwriting, when needed.
    Required Education

    Bachelor's Degree or equivalent education

    Preferred Education Specifics

    Degree in Economics, Business Administration or International Business

    CPCU, ARe, ARM or other professional insurance designation a plus

    Preferred Work Experience


    • A min of 10 years of Multinational business experience
    • A min of 5 years Commercial insurance experience in Underwriting,
    Other Skills/Abilities


    • Innate business relationship building skills and capabilities
    • Strong communication & organizational skills
    • Ability to handle multiple tasks and wiling to work beyond normal working hours due to different time zones
    • A "self-starter" and ability to follow through to complete tasks
    • Strong analytical and interpersonal skills
    • Proficient in Office software like Excel, PowerPoint, Word


    For individuals assigned and/or hired to work in New York, Starr Insurance Companies is required by law to include a reasonable estimate of the compensation range for this role.

    The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets:

    experience and training:
    licensure and certifications: and other business and organizational needs. A reasonable estimate of the current range is $165,000 - $185,000.


    Starr is an equal opportunity employer, which means we'll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic.

    We recruit and develop our people based on merit and we're committed to creating an inclusive environment for all employees.

    We offer first class training and development opportunities to all employees. Our aim is to grow our own talent and bring out the best in people.
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