- Impeccable customer service skills
- Must be able to multi-task and prioritize well
- Experience using ticketing system to track incidents. Service Now knowledge preferred
- Excellent writing and communication skills
- Demonstrated problem-solving ability
- Working Knowledge of current PC and mobile computing technology
- Ability to give verbal instruction patiently to non-technical users
- Familiarity with Cisco, ServiceNow, Windows Active Directory, Microsoft Exchange Online, Remote Assist, - Desktop: Microsoft Office 2016/O365, - Microsoft Edge - OS: Microsoft Windows Win7 - 10, Apple iPad, iPhone - Hardware: Dell Optiplex-Precision desktops, Latitude-Precision laptops. ZEBRA/Intermec/HP printers - CITRIX, DHCP, VPN, VDI-Thin Client , VMware, Cisco/ARUBA hardware, BitLocker encryption SCCM/MECM.
Client Service Analyst - Boston, United States - Boston Medical Center
Description
POSITION SUMMARY:
Primarily responsible for implementing / supporting and enhancing the Client Computing environment. Provides front line customer support for Boston Medical Center and affiliated organizations and employees.
Position:Client Service Analyst / Field Services
Department: Service Desk
Schedule: Full Time
JOB REQUIREMENTS
EDUCATION:
Bachelor's degree preferred, in computer science or equivalent field. May substitute an equivalent combination of education and experience.
CERTIFICATES, LICENSES, REGISTRATIONS REQUIRED:
Certification in CompTIA strongly preferred.
EXPERIENCE:
One to three years of experience in IT support, with technical proficiency in a broad range of software and hardware. Healthcare experience a plus.
KNOWLEDGE AND SKILLS:
Equal Opportunity Employer/Disabled/Veterans