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    Account Director - Honolulu, United States - Highgate

    Highgate
    Highgate Honolulu, United States

    3 weeks ago

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    Description
    Compensation Type Yearly
    Highgate Hotels
    Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint.

    The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition.

    Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen.

    The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value.

    With an executive team consisting of some of the most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands.

    Highgate maintains corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle.

    Location
    The all-new, vibrant 'Alohilani Resort Waikiki Beach blends indoor and outdoor luxury to elevate the experience of Oahu resorts. Every space has been envisioned by award-winning design firm, Rockwell Group. Fresh, welcoming and relaxing, it's an oasis of tranquility in the heart of Waikiki.

    Experience our spacious, welcoming lobby and captivating 280,000 gallon Oceanarium unique to Honolulu resorts.

    Coming soon, the destination pool deck with private cabanas will offer a saltwater infinity pool, a shallow-water pool and club for kids, and a pool bar that seamlessly transitions from day to night.

    With a location steps from Waikiki Beach, it's where Hawaii vacations turn moments into memories.

    Our resort is proudly named in honor of Queen Lili'uokalani, the last reigning monarch of the Hawaiian Kingdom. Beloved by her people, she was a music composer, an author and an ardent supporter of her culture.

    Her spirit is infused into the resort, which shares the same privileged location as her beachside home Ke'alohilani, meaning the royal brightness.

    Welcome to a fresh perspective on resorts in Waikiki. 'Alohilani Resort Waikiki Beach.

    Overview

    The Account Director – Group Sales is responsible for effectively soliciting and becoming familiar with all accounts in his/her specific market segment.

    He/she is also responsible for prospecting and closing on assigned accounts/territory to positively impact hotel revenues. He/she is also responsible for month-end reporting and tracking for account production.

    Responsibilities


    Must be able to effectively communicate both verbally and written with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.

    Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.

    Must be able to multitask and prioritize departmental functions to meet deadlines.

    Approach all encounters with guests and employees in an attentive, friendly, courteous and serviceoriented manner.

    Attend all hotel required meetings and trainings.

    Participate in M.O.D. coverage as required.


    Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.

    Maintain high standards of personal appearance and grooming, which include wearing nametags.

    Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.

    Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.

    Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.

    Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.

    Must be able to maintain confidentiality of information.

    Perform other duties as requested by management.

    Attend daily Highgate Hotel Business Review (HHBR) meeting.

    Develop a full working knowledge of the operations of the hotel, including Food and Beverage, Guest Services and Reservations.


    Develop a complete knowledge of company sales policies and SOP's, and ensure knowledge of and adherence to those policies by the sales team.

    Meet or exceed set goals.

    Operate the Sales Department within established sales expense budget.

    Participate in required M.O.D. and office coverage as scheduled.

    Initiate and follow up on leads.

    Maintain and participate in an active sales solicitation program.

    Monitor production of all top accounts and evaluate trends within your market.

    Maintain the relationship with existing accounts and develop new accounts daily, weekly basis.

    Meet or exceed sales solicitation call goals as assigned by the Director of Sales and Marketing.

    Invite clients to the hotel for entertainment, meals, tours and site inspections.

    Assist in implementing special promotions relating to direct sales segments, i.e. parties, sales blitzes, etc.

    Assist in the preparation of required reports in a timely manner.


    Be familiar with all Highgate Hotel sales policies and selling techniques with an emphasis on maximizing occupancy and Average Daily Rate (ADR).

    Conduct a professional, thorough site inspection of the hotel with clients, exhibiting key features and benefits of the property.


    Use your property's computerized sales management system to manage the hotel's business, including (but not limited to) generating reports, entering business, blocking space and building accounts.

    Meet and greet onsite contacts.

    Abide by Prime Selling Time (PST).

    Develop networking opportunities through active participation in community and professional associations, activities and events.

    Review meeting planner evaluations with the Director of Sales and Marketing to ensure that issues receive follow-up.

    Handle inquiries as assigned by a lead catcher.

    Qualifications


    At least 2 years of progressive hotel sales experience; or a 4-year college degree and at least 2 years of related experience; or a 2-year college degree and at least 2 years of hotel sales experience.

    Must have a driver's license in the applicable state.

    Must be proficient in Windows, Company approved spreadsheets and word processing.

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