Jobs
>
Orlando

    Account Coordinator, Collections - Orlando, United States - Mission Lane

    Mission Lane
    Mission Lane Orlando, United States

    3 weeks ago

    Default job background
    Description

    Mission Lane is revolutionizing access to financial tools to pave a clear way forward for millions of Americans on the path to financial success. We strive to create solutions no one ever has before, to redefine the financial industry for the better. Sound like a mission you could get behind?

    We're looking for self-motivated, goal-oriented, confident communicators with sales or negotiation experience to join our Customer Advocacy department as Account Coordinators on the Collections and Recoveries team.

    About you:

    You've developed your skills with 1+ year(s) experience in any professional environment where finding win-win solutions for customers is the number one priority.

    We've found that everyone from tenured collections agents, outbound sales reps from any industry, and customer service professionals with retail, restaurant and hospitality backgrounds are well-prepared for success in this key role. If any of these sound like you - and if you're ready to launch a career in the Financial Technology industry - we'd love to hear from you

    The impact you'll make:

    You'll drive forward our mission of financial inclusion by serving as the voice of Mission Lane, via live customer phone calls in a virtual call center environment.

    Day-by-day, you'll speak with customers who have fallen behind on their Mission Lane credit card payments, approach them with dignity and respect, and help them improve their financial health by negotiating payment or settlement plans. Your strong communication and problem-solving skills will make a real difference in the lives of people working hard to build or rebuild their credit.

    You'll thrive in this role if:

    • You have 1+ year(s) customer service experience, in any industry.
    • You have some sales experience, and are comfortable negotiating.
    • You're curious, use good judgment, and can quickly process situations to find solutions.
    • You're a great listener and find it easy to connect with others and build rapport.
    • You stay calm during conflict and recover quickly from difficult conversations.
    • You have strong written and verbal communication skills.
    • You're tech-savvy and comfortable learning new software.
    • You're growth-minded, a fast learner, and use constructive feedback to learn and improve.
    • You're adept at handling change and enjoy a fast-paced, dynamic work environment.
    Work location:
    • Ability to work 100% remotely or from our office in Richmond, VA - or a little bit of both
    • If you choose to work remotely, remote employment for this role is contingent upon being a resident of AR, AZ, FL, GA, MO, TX, UT or VA. All states are subject to change.
    • A private, quiet, distraction-free, interruption-free work area is required for remote employees in this role.
    • Fast, reliable internet service with minimum download speed of 80Mbps and upload speed of 8 Mbps is required for remote employees in this role.
    Schedule:
    • M-F 12:30pm - 9pm Eastern Time (please translate to your local time zone)
    Compensation & Benefits:

    We strive to create an environment that brings out the best in everyone, everyday, and offer comprehensive total rewards packages to support our employees' total well-being. As an Account Coordinator at Mission Lane, your compensation and benefits would include:
    • Hourly Pay: $16.35
    • Incentive Compensation: monthly bonus potential up to $650
    • $40 per month Internet Stipend
    • All IT equipment required for this role provided during your employment
    • Monthly Wellness Stipend to use in any way that helps you thrive
    • 20 days PTO + 8 paid holidays
    • Health, dental and vision benefits, with a 100% company-paid employee option
    • Paid parental leave after 6 months
    • Flexible Spending Account (for medical and childcare expenses)
    • 401k with company match
    About Mission Lane:

    Founded in December 2018, Mission Lane is based in the U.S., with headquarters in Richmond, Virginia.

    It all started with a realization: nearly fifty percent of the adult population in the U.S. doesn't have access to a clear line of credit. And by "clear" we mean credit without crazy fees that only increase debt. Most traditional credit card companies either overlook or overcharge this group because they have less-than-prime credit scores or no score at all. We decided this just wouldn't do.

    We leverage advanced technology, data analytics, and machine learning to provide a dignified customer experience. In the last five years, we've served over three million customers while becoming profitable and consistently earning industry-leading customer Net Promoter Scores and strong financial returns on capital.

    We understand that everyone doesn't have the same opportunities. We also know that everyone joins us at different stages of their financial journeys. We get it - life happens. That's why Mission Lane is hard at work paving a better way forward.

    Mission Lane is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law.

    Mission Lane provides reasonable accommodations to applicants who need them for medical or religious reasons, as required by law. Applicants can initiate an accommodation request by contacting

    Mission Lane is not sponsoring new applicant employment authorization and please, no third-party recruiters.

    Each Laner is responsible for keeping Mission Lane informed of their primary work location within the United States. Changes to a Laner's work location may result in changes to certain benefits based on local policies and requirements. If a Laner desires to move to an approved state within the US, we ask that they notify People Operations at least 30 days prior to moving, so we can ensure appropriate setup takes place.
  • Stark Exterminators

    Account Collections Coordinator

    2 weeks ago

    Stark Exterminators Orlando, United States

    Job Description · Job DescriptionAccount Collections Coordinator · Stark Exterminators is looking to hire a full-time Account Collections Coordinator to provide uncompromised service support and administration to internal and external Service Center customers. This role is respon ...

  • Rehmann

    Collections Coordinator

    2 weeks ago

    Rehmann Orlando, United States

    Job Description · Job DescriptionRehmann is searching for an Accounts Receivable & Collections Coordinator for our client, Howard Fertilizer · About Howard Fertilizer · Howard Fertilizer & Chemical has evolved from a 1932 small fertilizer operation in downtown Orlando, FL serving ...

  • Rehmann

    Collections Coordinator

    3 weeks ago

    Rehmann Orlando, United States

    Rehmann is searching for an Accounts Receivable & Collections Coordinator for our client, Howard Fertilizer · **About **Howard Fertilizer** · Howard Fertilizer & Chemical has evolved from a 1932 small fertilizer operation in downtown Orlando, FL serving the Central Florida citrus ...

  • Rehmann

    Collections and Accounts Receivable Coordinator

    1 week ago

    Rehmann Orlando, United States

    Job Description · Job DescriptionRehmann is searching for a Collections & Accounts Receivable Coordinator for our client, Howard Fertilizer · About Howard Fertilizer · Howard Fertilizer & Chemical has evolved from a 1932 small fertilizer operation in downtown Orlando, FL serving ...

  • Nemours Children\'s Health

    Clinical Research Coordinator Radiology

    1 day ago

    Nemours Children\'s Health Orlando, United States Full time

    Nemours is seeking a Clinical Research Coordinator to join our Nemours Children's Health team based in Orlando, FL. · The Clinical Research Coordinator for the Radiology Department will serve the Radiology Enterprise's efforts on all research endeavors. Position is based in Orl ...

  • Nemours Foundation

    Cardiac Care Coordinator

    4 weeks ago

    Nemours Foundation Orlando, United States

    Nemours is seeking a Cardiac Center High Risk Nurse (RN) Coordinator, (Full-Time), to join our Nemours Children's Hospital team in Downtown Orlando, Florida. · The Cardiac Center High Risk Clinic Nurse Coordinator is responsible for specialized nursing practice related to care of ...

  • BluSky

    Construction Account Executive

    2 weeks ago

    BluSky Orlando, United States

    · BluSky Restoration wants to hire YOU as a Project Director. Our Project Directors are crucial to our organizational success because they have the ability to estimate and close the sale. This position has a starting salary of $70,000 to $100,000 depending on experience, and UNC ...

  • State of Florida

    senior crime intelligence analyst supv

    2 weeks ago

    State of Florida Orlando, United States

    Requisition No: · Agency: Department of Law Enforcement · Working Title: SENIOR CRIME INTELLIGENCE ANALYST SUPV · Pay Plan: SES · Position Number: · Salary: $65,000.00 · Posting Closing Date: 05/27/2024 · Total Compensation Estimator Tool · SENIOR CRIME INTELLIGENCE ANALYST ...

  • Medix™

    Research Assistant 226622

    4 weeks ago

    Medix™ Orlando, United States

    We are looking for a Research Assistant to join our growing team- this is a full time onsite position. We offer a competitive salary, bonus potential and have a great benefits package. If you are looking to join a site that is part of a national organization with lots of room to ...

  • LJA ENGINEERING

    Survey Technician

    1 week ago

    LJA ENGINEERING Orlando, United States Full time

    Summary: · The successful candidate for this position will be responsible for production of land surveys and supporting documents through close coordination with the firm's professional surveying and engineering staff. Responsibilities: · Process conventional field notes and d ...

  • ALLY BUILDING SOLUTIONS

    Production Coordinator, Window Treatments

    1 week ago

    ALLY BUILDING SOLUTIONS Orlando, United States

    Ally Building Solutions provides flooring, cabinetry, countertop and window treatment products and expert installation services, as well as design studio solutions, to new home builders in greater Orlando, Jacksonville, and Tampa. · We are looking for a Production Coordinator to ...

  • ALLY BUILDING SOLUTIONS

    Production Coordinator, Window Treatments

    3 weeks ago

    ALLY BUILDING SOLUTIONS Orlando, United States

    Ally Building Solutions provides flooring, cabinetry, countertop and window treatment products and expert installation services, as well as design studio solutions, to new home builders in greater Orlando, Jacksonville, and Tampa. · We are looking for a Production Coordinator to ...

  • Visium Resources, Inc.

    Operations Administrator

    1 week ago

    Visium Resources, Inc. Orlando, United States

    Introduction · Visium Resources has been asked to identify qualified candidates for this Operations Assistant with SAP position. This position is a contract with a potential of direct hire with customer in the future. This opportunity will be on-site in Orlando, FL for a duration ...

  • ALLY BUILDING SOLUTIONS

    Scheduling Coordinator

    1 week ago

    ALLY BUILDING SOLUTIONS Orlando, United States

    Ally Building Solutions provides flooring, cabinetry, countertop and appliances products and quality installation, a full line of window treatments, and design studio solutions to new home builders in greater Orlando, Jacksonville, Tampa Bay, and Fort Myers. · We are looking for ...

  • The Salvation Army

    Director Of Volunteer Services

    2 weeks ago

    The Salvation Army Orlando, United States

    Job Summary · Under the direction of the Director of Development, develops, implements, and monitors the operational and strategic plans for the Volunteer Resource Program based on continuous assessment of program needs for Area Command. Facilitates community volunteer involveme ...

  • ALLY BUILDING SOLUTIONS

    Scheduling Coordinator A

    3 weeks ago

    ALLY BUILDING SOLUTIONS Orlando, United States

    Ally Building Solutions provides flooring, cabinetry, countertop and appliances products and quality installation, a full line of window treatments, and design studio solutions to new home builders in greater Orlando, Jacksonville, Tampa Bay, and Fort Myers. · We are looking for ...

  • Kore

    Administrative Assistant

    2 weeks ago

    Kore Orlando, United States

    is an enterprise software provider of a Virtual Assistant Platform and smart conversational and digital solutions for enterprises to build and deploy out-of-the-box or completely customized virtual assistants for their customers and workforce. turns advancements in natural langu ...

  • AdventHealth

    Childrens & Womens Health Navigation Coordinator, PRN

    2 weeks ago

    AdventHealth Orlando, United States OTHER

    All the benefits and perks you need for you and your family: · Benefits from Day One · Paid Days Off from Day One · Student Loan Repayment Program · Career Development · Pet Insurance · Whole Person Wellbeing Resources · Mental Health Resources and Support · Debt-free Education* ...

  • Orange County Public Schools

    school bookkeeper

    1 week ago

    Orange County Public Schools Orlando, United States

    Overview · Under direct supervision, the purpose of the position is to perform school-based duties associated with updating and maintaining site based financial accounts and records, as well as preparing payroll for teachers and staff. Employees in this classification function a ...

  • Charter Research

    Office Manager

    1 week ago

    Charter Research Orlando, United States

    COMPANY DESCRIPTION · Charter Research is a highly experienced and quickly growing clinical research company, based in The Villages and Orlando, FL that is looking to add to our team to help us fulfill our mission of discovering future medicines. Our company is locally owned and ...