- Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process.
- Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns.
- Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets.
- Welcome and acknowledge guests; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation.
- Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette.
- Ensure adherence to quality standards. Enter and locate information using computers/POS systems.
- Stand, sit, or walk for an extended period of time.
- Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
- Attention to customer service with a professional and pleasant personality.
- Available to work a flexible schedule including evenings, weekends, and holidays.
- Perform other reasonable job duties as requested by Supervisors.
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Pacific Hospitality Group Phoenix, United StatesPacific Hospitality Group believes that attention to detail is the greatest form of generosity we can offer our guests, clients, and colleagues. Whether it's the artful pour of a drink or the elegant line of a chaise. We believe that if we have time to make it, we have time to ma ...
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Palette Hotels Phoenix, United StatesJob Description · Job DescriptionPosition: Front Desk Supervisor - Fairfield Inn & Suites, Chandler AZ · Essential Duties and Responsibilities · As a Front Desk Supervisor, hours of operation mid-shift and evening-shift. Assistance of Guests and Guest services to contribute to an ...
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Pacific Hospitality Group Phoenix, United StatesPacific Hospitality Group believes that attention to detail is the greatest form of generosity we can offer our guests, clients, and colleagues. Whether it's the artful pour of a drink or the elegant line of a chaise. We believe that if we have time to make it, we have time to ma ...
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Aimbridge Hospitality Arizona City, United StatesJob Summary · The Front Desk Supervisor is responsible for assisting the Front Desk Manager and/or General Manager while providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay. He/she is also responsible for maximizing room re ...
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Front Desk Supervisor
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Aimbridge Hospitality Phoenix, United StatesJob Summary · The Front Desk Supervisor is responsible for assisting the Front Desk Manager and/or General Manager while providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay. He/she is also responsible for maximizing room r ...
Front Desk Supervisor - Phoenix, United States - Marriott Vacations Worldwide
Description
Location:
Front Desk Supervisor
in
ADERO Scottsdale
at
Marriott Vacations Worldwide
Location
Location:
13225 N Eagle Ridge Dr
Job Description
JOB SUMMARY
Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all Accounting procedures. Notify Loss Prevention/Security of any guest reports of theft.
CORE WORK ACTIVITIES
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