Front Desk Supervisor - Phoenix, United States - FirstService Residential

FirstService Residential

Verified Company

Phoenix, United States

2 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Job Overview:

As the Front Desk Supervisor you will support the General Manager in effectively managing and operating the community to enhance the property value and resident experience.

Contribute to strategic initiatives, financial operations, vendor management, and building positive relationships with residents.

Compensation:
$50k annually

Your Responsibilities:

Assist the General Manager in managing the business affairs of the community and ensuring compliance with governing documents and policies
Meet with General Manager regularly to ensure completion of open action items
Collaborate with the General Manager and Board of Directors to establish and execute strategic initiatives for the community
Welcome guests in a warm and friendly manner and answer questions
Answer and direct phone calls in a polite, friendly and professional manner
Receive deliveries; sort and distribute mail and packages
Coordinate and supervise community maintenance activities, ensuring proper upkeep of the property, common areas, and amenities. This may include conducting property walks to ensure proper safety and upkeep of the building and amenities
Support vendor management, including contract negotiations, monitoring of service quality, and compliance with terms and conditions
Collaborate with the General Manager to address resident inquiries, concerns, and maintenance requests, ensuring a high level of resident satisfaction
Assist in planning, organizing and attending Board meetings, annual membership meetings, and other community events
Ensure compliance with federal, state, and local laws, as well as community association governing documents and policies including CC & R's, bylaws, rules and regulations
Maintain calendar of amenity usage and ensure proper paperwork and documentation is recorded for clubroom, board room and event terrace reservations
Foster positive relationships with residents, vendors, and staff, promoting a sense of community and teamwork
Stay updated on industry trends, best practices, and legal requirements related to community management.

Skills and Qualifications:

Excellent interpersonal and communication skills, with the ability to build positive relationships with residents, vendors and team members
Strong problemsolving and conflict resolution abilities, capable of addressing issues proactively
Selfmotivated and able to work independently with mínimal supervision
Exceptional organizational and time management skills to handle multiple tasks and prioritize effectively
Adaptable and flexible, capable of adjusting to changing demands and priorities
Demonstrates a proactive mindset in identifying and addressing issues before they escalate

Education and Experience:

CMCA (Certified Manager of Community Associations) certification is a plus
Additional education and certifications in property management or related disciplines are desirable

Physical Requirements:

Sit or stand for extended periods of time in an office environment
Able to safely lift, carry, and move up to 30 pounds

Work Location:
Residences at 2211; 2211 E Camelback Road Phoenix, AZ 85016

Work Hours:
Monday - Friday, 7a - 3p with some evenings and weekends as needed.

What We Offer:

11 company paid holidays
Paid volunteer time
Paid sick and vacation time
Medical, dental, vision
HSA and FSA
Company paid life insurance and Employee Assistance Plan
Supplemental life, disability, accident, critical illness, hospital indemnity
Identity theft, legal services
Pet insurance
401(k) with company match

About us:

FirstService Residential transforms the property management landscape by providing professional association management services to over 9,000 residential communities across the United States and Canada.

Our dedication to associate satisfaction and growth is recognized by our Great Place to Work certification, exemplifying our commitment to fostering a positive and inclusive workplace culture.

Our 19,000 associates can count on competitive salaries, top-tier medical, dental, and retirement benefits, career training, and support for continued professional development.

Experience exceptional service with a fulfilling career in property management with FirstService Residential.

Disclaimer:

The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification.

It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.

Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state la