Front Desk Supervisor - Scottsdale, United States - Hyatt House Scottsdale

Hyatt House Scottsdale

Verified Company

Scottsdale, United States

1 week ago

Posted by:

Mark Lane

beBee recruiter

Description

The Front Office Supervisor assists the Front Office Manager in directing the operations of the Front Desk staff to properly ensure prompt, efficient, and courteous service to guests, that all guests' needs are met during their stay and to deliver the highest levels of guest satisfaction.

Responsibilities:

Essential Job Tasks:

Assists in the operations of the Front Desk by supervising all Guest Service associates.
Ensures guest satisfaction by responding to guest requests in a friendly, service-oriented manner, resolving guest complaints, and greeting in-house guests.
Fills in at the Front Desk during busy periods or when staffing needs dictate.
Performs other duties as assigned by management.

OTHER TASKS

Must be able to convey information and ideas clearly
Must be able to evaluate and select among alternative courses of action quickly and accurately
Must work well in stressful, high-pressure situations
Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary
Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests

Qualifications:

Prior front desk lead or supervisory experience
Hyatt experience preferred but not required
Ability to work irregular shifts, weekends, holidays, and overtime as activity levels demand.

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