Jobs
>
Phoenix

    Front Desk Supervisor - Arizona City, United States - Westgate Resorts

    Westgate Resorts
    Westgate Resorts Arizona City, United States

    2 weeks ago

    Default job background
    Description

    Front Desk Supervisor

    • 6302 E McKellips Rd, Mesa, AZ
    • Full-time

    Company Description

    ABOUT WESTGATE RESORTS
    Westgate Resorts provides a diverse range of vacation experiences.

    From sandy beaches on the Atlantic Ocean to snow-covered Utah mountains, families can affordably experience the country's most desirable vacation destinations.

    A world leader in the timeshare and hospitality industry, Westgate has resorts in Florida, Tennessee, South Carolina, Missouri, Utah, Nevada, and Arizona.

    Westgate meets every vacation expectation, for every family, for every budget. As we continue growing, we will continue offering the best and most-affordable vacation options out there

    Job Description

    We are an organization that is built on the idea of service to others and on the idea of making dreams come true.

    In order to achieve these goals, we expect all employees to fulfill the Services Philosophy and the Service Standards in all interactions with guests and fellow employees.

    Supervises Front Desk, Night Auditors and Guest Services Agents.

    ESSENTIAL DUTIES AND RESPONSIBILITIES INCLUDES THE
    FOLLOWING:

    • Schedules and directs Front Office team members as needed.
    • Serves as Manager of Duty in the absence of the General and Front Office Manager.
    • Greets, registers, assigns rooms to guests and inputs information into property management system.
    • Collects and posts security deposit as each guest checks in.
    • Explain room charges to guest and accepts payment by cash, check or credit cards.
    • Issues room keys.
    • Checks guests out of property management and phone system.
    • Answers all phone calls to the front desk and operator, transfers calls as needed.
    • Turns on or restricts guest phones as needed.
    • Answers inquiries pertaining to hotel services; registration of guests; and shopping, dining, entertainment, shuttle and travel directions.
    • Remains aware of room occupancy and availability.
    • Computes bills, collects payments, and makes change for guests.
    • Handle and count cash and process credit card payments and credits.
    • Makes and confirms reservations.
    • Posts charges including rent, phone, and miscellaneous fees to guest folios.
    • Able to listen and find solutions to guests problems.
    • Balance all cash, credit card and other postings to the daily report at end of shift.
    • Makes cash deposit in safe.
    • Coordinate with housekeeping when VIP Guests arrive
    • Train all new Front Desk personnel

    SUPERVISORY RESPONSIBILITIES
    Directly supervises Front Desk and Guest Services team members. Carries out supervisory responsibilities in accordance with the organizations policies and applicable laws.

    Responsibilities include training team members; planning, assigning, and directing work; appraising performance; rewarding and disciplining team members; addressing complaints and resolving problems.


    Additional Information
    All your information will be kept confidential according to EEO guidelines.

    • Comprehensive health benefits
    medical, dental and vision

    • Paid Time Off (PTO)
    vacation, sick, personal

    • Paid Holidays
    • 401K with generous company match
    • Get access to your pay as you need it with our Daily Pay benefit
    • Wellness Programs
    • Tuition Assistance
    • Fun, family culture
    • Employee Assistance Program (EAP)
    • Exclusive discounts for Team Member (i.e., hotels, resorts, restaurants, entertainment, etc.)
    • Advancement & development opportunities
    • Community Involvement Programs
    • Westgate Resorts prides ourselves on the safety and health of our team members against Covid-19 and follows all applicable laws and guidelines.
    Westgate Resorts is an Equal Employment Opportunity employer.

    All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law.

    If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email with the job title and the location of the position for which you are applying.


    Videos To Watch

    Job Location
    Front Desk Supervisor

    • 6302 E McKellips Rd, Mesa, AZ
    • Full-time
    #J-18808-Ljbffr
  • Platinum Dermatology Partners LLC

    Supervisor, Front Desk

    3 weeks ago

    Platinum Dermatology Partners LLC Phoenix, United States

    **Position Description** · **Date completed** 10/01/2019 **Work Location**: · **Title**: Front Office Supervisor **Supervisor**: Practice Manager · **Exempt Status **Y N **Position Status **FT PT IC* · **Company Conformance Statements** · In the performance of their respective ta ...

  • FirstService Residential

    Front Desk Supervisor

    2 weeks ago

    FirstService Residential Phoenix, United States

    **Job Overview**: · As the Front Desk Supervisor you will support the General Manager in effectively managing and operating the community to enhance the property value and resident experience. Contribute to strategic initiatives, financial operations, vendor management, and build ...

  • Embassy Suites Scottsdale

    Front Desk Supervisor

    2 weeks ago

    Embassy Suites Scottsdale Scottsdale, United States

    **POSITION PURPOSE** · Assist the Front Office Manager in the daily operations of the Front Desk Department and Guest Service areas. Ensure that the front desk operation meets hotel standards for maximum guest satisfaction. · **ESSENTIAL RESPONSIBILITIES** · - Ensure efficient gu ...

  • Hyatt House Scottsdale

    Front Desk Supervisor

    3 weeks ago

    Hyatt House Scottsdale Scottsdale, United States

    The Front Office Supervisor assists the Front Office Manager in directing the operations of the Front Desk staff to properly ensure prompt, efficient, and courteous service to guests, that all guests' needs are met during their stay and to deliver the highest levels of guest sati ...

  • Hilton Hotels & Resorts

    Front Desk Supervisor

    3 weeks ago

    Hilton Hotels & Resorts Phoenix, United States

    Communicate effectively both verbally and in writing to provide clear direction to staff. Assign and instruct front desk clerks in details of work. Observes performance and encourages improvement. Greets guests immediately with a friendly and sincere Front Desk, Supervisor, Suite ...

  • Palette Hotels

    Front Desk Supervisor

    2 weeks ago

    Palette Hotels Phoenix, United States

    Position: Front Desk Supervisor - Fairfield Inn & Suites, Chandler AZ · Essential Duties and Responsibilities · As a Front Desk Supervisor, hours of operation mid-shift and evening-shift. Assistance of Guests and Guest services to contribute to an overall exceptional experience ...

  • Stanford Hotel Group

    Front Desk Supervisor

    2 weeks ago

    Stanford Hotel Group Phoenix, United States

    ** Front Desk Supervisor** · **Job Category****:** Front Office **Requisition Number****:** GUEST05133 Showing 1 location **Job Details** · **Description** · ********* · **$100 SIGN ON BONUS EXTRA $100 A MONTH UNTIL DECEMBER APPLY TODAY** · ********* · DoubleTree Suites by ...

  • HCW MANAGEMENT CONSULTANTS LLC

    Front Desk Supervisor

    2 days ago

    HCW MANAGEMENT CONSULTANTS LLC Scottsdale, United States

    Job Summary · Guest Experience Supervisor is responsible for ensuring the successful operation of the Front Office, Valet, Concierge, Bell, Retail, Night Audit, Room Service, and PBX services in an attentive, friendly, efficient and courteous manner, providing all guests with qua ...

  • Arbor Lodging Management

    Front Desk Supervisor

    3 weeks ago

    Arbor Lodging Management Phoenix, United States

    ** Front Desk Supervisor** · **Job Category****:** Front Desk **Requisition Number****:** FRONT001733 Showing 1 location **Job Details** · **Description** · **Arbor Lodging is a leading hotel investment and management company with a portfolio of hotels across the United States ...

  • Pacific Hospitality Group

    Front Desk Supervisor

    1 week ago

    Pacific Hospitality Group Phoenix, United States

    Pacific Hospitality Group believes that attention to detail is the greatest form of generosity we can offer our guests, clients, and colleagues. Whether it's the artful pour of a drink or the elegant line of a chaise. We believe that if we have time to make it, we have time to ma ...

  • Platinum Dermatology Partners

    Supervisor, Front Desk

    3 weeks ago

    Platinum Dermatology Partners Phoenix, United States

    Job Details · Job Location · CDPS Tatum - Phoenix, AZ · Position Type · Full Time · Description · Position Description · Date completed 10/01/2019 Work Location: · Title: Front Office Supervisor Supervisor: Practice Manager · Exempt Status Y N Position Status FT PT IC* ...

  • Palette Hotels

    Front Desk Supervisor

    2 weeks ago

    Palette Hotels Phoenix, United States

    Job Description · Job DescriptionPosition: Front Desk Supervisor - Fairfield Inn & Suites, Chandler AZ · Essential Duties and Responsibilities · As a Front Desk Supervisor, hours of operation mid-shift and evening-shift. Assistance of Guests and Guest services to contribute to an ...

  • Aimbridge Hospitality

    Front Desk Supervisor

    3 weeks ago

    Aimbridge Hospitality Phoenix, United States

    Job Summary · The Front Desk Supervisor is responsible for assisting the Front Desk Manager and/or General Manager while providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay. He/she is also responsible for maximizing room re ...

  • Aimbridge Hospitality

    Front Desk Supervisor

    2 days ago

    Aimbridge Hospitality Phoenix, United States Permanent

    Job Summary · The Front Desk Supervisor is responsible for assisting the Front Desk Manager and/or General Manager while providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay. He/she is also responsible for maximizing room re ...

  • Master Electronics

    IT Service Desk Supervisor

    1 week ago

    Master Electronics Phoenix, United States

    To be a family that uses our collective superpowers to do significant good.: · Are you ready to lead Master Electronics' Service Desk team to new heights? Join us as a Service Desk Supervisor and make your mark in shaping our service delivery This position operates out of our he ...

  • Pacific Hospitality Group

    Front Desk Supervisor

    2 weeks ago

    Pacific Hospitality Group Phoenix, United States

    Pacific Hospitality Group believes that attention to detail is the greatest form of generosity we can offer our guests, clients, and colleagues. Whether it's the artful pour of a drink or the elegant line of a chaise. We believe that if we have time to make it, we have time to ma ...

  • Pacific Hospitality Group

    Front Desk Supervisor

    3 days ago

    Pacific Hospitality Group Phoenix, United States

    Pacific Hospitality Group believes that attention to detail is the greatest form of generosity we can offer our guests, clients, and colleagues. Whether it's the artful pour of a drink or the elegant line of a chaise. We believe that if we have time to make it, we have time to ma ...

  • Pacific Hospitality Group

    Front Desk Supervisor

    2 weeks ago

    Pacific Hospitality Group Phoenix, United States

    Pacific Hospitality Group believes that attention to detail is the greatest form of generosity we can offer our guests, clients, and colleagues. Whether it's the artful pour of a drink or the elegant line of a chaise. We believe that if we have time to make it, we have time to ma ...

  • Aimbridge Hospitality

    Front Desk Supervisor

    2 weeks ago

    Aimbridge Hospitality Phoenix, United States

    Job Summary · The Front Desk Supervisor is responsible for assisting the Front Desk Manager and/or General Manager while providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay. He/she is also responsible for maximizing room re ...

  • free-classifieds-usa

    Front Desk Supervisor

    6 days ago

    free-classifieds-usa Phoenix, United States

    ****Front Desk Supervisor - Westin Phoenix Downtown - The Westin **** · Price: Check with seller · Published date: December 9, :04 · 333 N Central Ave Phoenix, Arizona, United States · Advertisement · Live Fully at Marriott International #1 Leader in Hospitality · At Marrio ...