Site Reliability Engineer - St Albans, United States - Jettycloud

Jettycloud St Albans, United States

3 weeks ago

Description

Site Reliability Engineer (Core backend team)

Location:
Georgia
Bulgaria

JettyCloud

looks for IT professionals on behalf of

RingCentral

to join its team in

Sofia .
RingCentral Bulgaria

is a new European branch of an American company RingCentral. JettyCloud is a software R&D center that works for RingCentral.
RingCentral

builds a high-available cloud-based contact center that combines all kinds of telephony features and many digital communication channels with customers (WhatsApp, Facebook, Twitter, email, SMS, etc.) into one service.

We develop a modern and reliable product that helps companies be closer to their customers and respond to their requests as quickly and efficiently as possible.

As a

Site Reliability Engineer,

your prime responsibilities are related to a tight work with engineering's teams on product improvement in observability, reliability, and scalability.

Key Responsibilities:
Tight work with the engineering and architecture teams on identifying resilience gaps, and building & executing a roadmap for their resolution
Onboarding of K8S microservices to the GitOPS-based CI/CD process and push microservices migration from semi-manual GitOPS releases to the fully-automated zero-downtime CI/CD process
Implement SLI/SLO for K8S microservices and build the process to follow them. Identify observability gaps, and execute a roadmap for their mitigation
React to production issues as an on-call engineer, participate in the RCA process, and write runbooks & automation to mitigate possible issues in the future
Develop, test, execute & support disaster recovery plans for mission-critical services and sub-systems
Capacity planning & cloud infra cost optimization
Implement security & compliance requirements

Requirements:

3+ years of technical experience in the same or similar role supporting large-scale and high-load production systems
Experience in the development and support of public cloud infrastructure
Hands-on experience in running HA applications and development of the CI/CD process in Kubernetes
Proven programming skills in Python, Go or similar
Good knowledge of Linux environment, TCP/IP, network routing, DNS
Familiar with SRE principles, DevOps practices, and modern cloud-native landscape
Accuracy, attention to details, ability to follow processes
Good communication skills with English level intermediate or above

Pluses:
Experience working with contact centers, VoIP solutions;
Ability to read and troubleshoot Java code if needed;
Experience in SQL/NoSQL DB's or attitude to develop skills in this field.

Conditions:
Well-coordinated professional team
Cutting edge technologies, interesting and challenging tasks, dynamic project, great opportunities for self-realization, professional and career growth
Additional Health and Life Insurance Package
Employee Assistance Program
ReBenefit Platform Account with 400BGN value monthly

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